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Market Research Report

Fraud and Security in Global Online Payments 2019

Published by yStats.com GmbH & Co. KG Product code 888102
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Fraud and Security in Global Online Payments 2019
Published: July 3, 2019 Content info: 125 Pages/Charts
Description

"Double-digit growth rates predicted for online payment fraud losses worldwide."

The rising costs of online payment fraud

The level of online payment fraud is on the rise worldwide, as more consumers turn to digital shopping channels to make their purchases. According to a projection referenced in the yStats.com report, the global losses from online payment fraud, covering E-Commerce, digital travel and online banking transactions, could double between 2018 and 2023.

Mobile biometrics to help mitigate fraud in E-Commerce

Payment security is a top factor that shoppers pay attention to when buying online, according to recent surveys cited by yStats.com. Furthermore, fear of fraud is one of the top reasons why many Internet users in regions such as the Middle East & Africa prefer not to shop online. E-Commerce sellers, payment providers and financial institutions are thus forced to invest in the newest technologies to mitigate the risk of fraud and attract more online buyers. Mobile biometrics is among the most trending technologies that financial fraud professionals deem most effective in combating online payment fraud.

Covered Regions:

Asia-Pacific, Europe, Africa, North America, Latin America, Middle East.

Companies Mentioned:

  • PayPal Inc.
  • Visa Inc.
  • Mastercard Inc.
Table of Contents
Product Code: 1441

Table of Contents

1. Management Summary

2. Global Developments

  • Overview of Online Payment Fraud Trends, May 2019
  • Online Payment Fraud Losses, in USD billion, 2018e & 2023f
  • Breakdown of Feelings Consumers Have Towards Card Transaction Declines in Online Shopping, in % of Online Shoppers, by Frequency of Online Shopping, July 2018
  • Breakdown of Most Important Factors in Consumers' Online Experience, in % of Consumers, 2018
  • Share of Consumers Who Have More Confidence in a Business That Uses Physical Biometrics for Online Security, in %, 2018
  • Share of Respondents Who Would be Willing to Use Fingerprint or Other Biometric to Secure Their Payment Details, in %, 2018
  • Number of Remote Mobile Biometric Transactions, in billions, and Their Share of Total In-Store and Remote Transactions Authenticated via Mobile Biometrics, in %, 2018 & 2023f
  • Breakdown of The Perceived Level of Security of Blockchain Solutions Compared to Conventional IT Solutions, in % of Senior Executives, March 2019
  • Top 10 Blockchain Use Cases, in % of Senior Executives, 2018
  • Spending on Fraud Management Solutions, 2017 & 2023f

3. Asia-Pacific

  • 3.1. Regional
    • Estimated Card Not Present Fraud Share, in % of Total Card Payment Fraud, 2018
    • Share of Businesses That Experienced an Increase of Online Fraud Losses Over The Past Year, in %, Compared to Those With The Same Amount of Fraud and Less Fraud, 2018
    • Breakdown of The Most Important Factors in Consumers' Online Experience, in % of Consumers, 2018
    • Top 3 Organization Types Most Trusted by Consumers in Handling Their Personal Data, in % of Consumers, 2018
  • 3.2. China
    • Internet Security Incidents Encountered by Internet Users, in %, 2018
    • Types of Online Fraud by Internet Users, in % Internet Users Who Encountered Online Fraud, 2018
    • Major Concerns Related to Mobile Payments, in % of Mobile Payment Users, 2018
    • Top Security Issues in Mobile Payments, in % of Mobile Payment Users, 2018
    • Share of Mobile Payment Users Willing to Use Biometrics for Mobile Payment Authentication, in %, 2018
  • 3.3. Japan
    • Card Payment Fraud Losses, by Type, in JPY billion, 2014 - 2018
    • Top Factors Considered When Selecting a Payment Method, in % of Consumers, by Consumers Paying With Cash and Consumers Paying With Non-Cash Payment Methods, June 2018
    • Reasons for Not Using QR-Based Mobile Payments, in % of Non-Users, January 2019
  • 3.4. South Korea
    • Breakdown of Perception of The Security of Mobile Payment Methods Compared to Conventional Payment Methods, in %, 2018
    • Top 3 Preferred Method of Authentication in Mobile Payment Services, in % of Users, 2017 & 2018
  • 3.5. Australia
    • Card Not Present Fraud, in AUD million, and Share of Total Card Payment Fraud, in %, FY 2017 & FY 2018
    • Share of Cross-Border E-Commerce Orders Rejected by Merchants Due to Suspected Fraud, in % of Australian Cross-Border E-Commerce Merchants, 2018
  • 3.6. Malaysia
    • Reasons for Not Shopping Online, in % of Internet Users Who Do Not Shop Online, 2018
    • Top 3 Barriers to E-Wallet Adoption, in % of Non-Users of E-Wallets, 2018
  • 3.7. Vietnam
    • Reasons for Not Shopping Online, in % of Internet Users Who Do Not Shop Online, 2018

4. Europe

  • 4.1. Regional
    • Overview of Strong Customer Authentication Requirements Under PSD2, April 2019
    • Overview of The Strong Customer Authentication Perceptions by Industry Participants, June 2019
    • E-Commerce Merchants' Readiness to Support Strong Customer Authentication, in %, November 2018
    • Levels of Awareness and Preparation of E-Commerce Merchants to Strong Customer Authentication Requirements, by SMEs and Large Businesses, June 2019
    • Share of Consumers Who Are Unaware of the Strong Customer Authentication Requirements for Online Purchases, in %, June 2019
    • Share of Consumers Who Prefer One-time Passcodes for Authentication, Compared to Fingerprint Recognition, in %, June 2019
    • Barriers to Buying Online, in % of Online Shoppers, July 2018
    • Attitudes to Security of Online Shopping, incl. Payment-Related, in % of Online Shoppers, by Austria, Germany and the UK, April 2018
  • 4.2. UK
    • E-Commerce Fraud Loss on UK-Issued Cards, in GBP million, and Share of Total Card Purchase Fraud Loss, in %, 2013 - 2018
    • Top 10 Reasons for Shopping Cart Abandonment, in % of Online Shoppers, 2018e
    • Breakdown of Consumers' Perception of Whether They Currently Undergo Enough Security Checks When Making an Online Payment, in % of Consumers, 2018
    • Breakdown of the Preferred Way of Receiving a One-time Passcode to Verify a Payment Transaction, in % of Consumers, 2018
    • Share of Cross-Border E-Commerce Orders Rejected by UK Merchants Due to Suspected Fraud, in % of UK Merchants, 2018
  • 4.3. Germany
    • Share of E-Commerce Merchants Who Faced Fraud or Fraud Attempts in Their Online Shops, in %, 2018
    • Perceived Development of Fraud and Fraud Attempts Over the Past Year, in % of E-Commerce Merchants, 2018
    • Types of Fraud and Fraud Attempts Faced by E-Commerce Merchants in Their Online Stores, in % of E-Commerce Merchants, 2018
    • Measures Taken by E-Commerce Merchants to Prevent Fraud in Their Online Stores, in % of E-Commerce Merchants, 2018
    • Breakdown of Usage of 3D Secure for Credit Card Payments, in % of E-Commerce Sellers, 2017 - 2019
    • Breakdown of the Perceived Change in Shopping Cart Abandonment Rates After Choosing Credit Card Payment as a Result of 3D Secure, in % of E-Commerce Sellers Using 3D Secure, 2019
    • Breakdown of Importance of Payment Topics in Merchants' Payment Strategy Until 2020, in % of E-Commerce Merchants, 2018
    • Breakdown of Attitude to Paying by Invoice, in % of Online Shoppers, April 2018
    • Most Trusted Mobile Payment Providers, in % of Consumers, August 2018
  • 4.4. France
    • Top 5 Services and Obligations of E-Commerce Merchants in 2019 According to Online Shoppers, in % of Online Shoppers, December 2018
    • Preferred Biometric Authentication Methods in E-Commerce, in % of Online Shoppers, 2019
    • Breakdown of Main Barriers That Make Consumers Hesitant to Purchase Online, in %, by Total Population and Online Shoppers, June 2018
    • Share of 3D Secure Payments, in % of Online Card Payments, April 2011 - April 2018
    • Breakdown of Attitudes Towards Mobile Payments, in % of Internet Users, February 2018
  • 4.5. Spain
    • Breakdown of Factors Most Important in Online Payment Methods, in % of Online Shoppers, October 2018
  • 4.6. Italy
    • Fraudulent Transactions' Share of E-Commerce Sales, in %, 2017
  • 4.7. Austria
    • Share of Online Shoppers Who Fell Victim to Internet Fraud, in %, and Type of Fraud Experienced, in %, November 2018
    • Factors Taken into Account by Online Shoppers in Order to Avoid Fraud, in % of Online Shoppers, November 2018
    • Share of Online Shoppers Who Experienced Internet Fraud, in %, and Type of Fraud Experienced, in %, December 2018
  • 4.8. Switzerland
    • Share of E-Commerce Merchants Who Faced Fraud or Fraud Attempts in Their Online Shops, in %, 2018
    • Perceived Development of Fraud and Fraud Attempts Over the Past Year, in % of E-Commerce Merchants, 2018
    • Types of Fraud and Fraud Attempts Faced by E-Commerce Merchants in Their Online Stores, in % of E-Commerce Merchants, 2018
    • Measures Taken by E-Commerce Merchants to Prevent Fraud in Their Online Stores, in % of E-Commerce Merchants, 2018

5. North America

  • 5.1. USA
    • Card Not Present Fraud Losses, in USD billion, 2015 - 2021f
    • Fraud Losses, by Fraud Type, in USD billion, 2017 & 2018
    • Synthetic Credit Card Fraud, in USD million, 2015 - 2020f
    • Cost of Fraud as Share of Revenues, in %, 2014-2018
    • Total Costs per Dollar of Fraud Losses for Retail Merchants, in USD, 2017 & 2018
    • Total Costs per Dollar of Fraud Losses for M-Commerce Merchants Selling Digital Goods, in USD, 2017 & 2018
    • Share of Cross-Border E-Commerce Orders Rejected by Merchants Due to Suspected Fraud, in % of USA Merchants, 2018
    • Attitudes to Security of Online Shopping, incl. Payment-Related, in % of Online Shoppers, April 2018
    • Actions That Online Shoppers Plan to Take to Protect Themselves from Identity Theft Online During Holiday Online Shopping, in % of Online Shoppers, 2018
    • Card Payment Fraud Penetration, in % of Consumers, by Card Present and Card Not Present Fraud, 2013-2018
    • Account Takeover Fraud Types, in % of Account Takeover Victims, 2018
    • Fraudulent New Accounts Opened, in % of New Account Fraud Victims, 2017 & 2018
    • Breakdown of Primary Factors That Would Prevent Internet Users From Using a Mobile Payment App, in %, March 2018
    • Share of Consumers Who Are Worried About Their Personal Information When Using a Mobile Payment App, in %, 2015 - 2018
    • Share of Adults Who Have Made a Biometric Payment, in %, by Gender and Total, March 2018
    • Share of Adults Who Believe that Biometric Payment Will Become More Commonplace in the Next 2-5 Years, in %, March 2018
    • Breakdown of Perceived Effectiveness of Emerging Technologies for Mitigating Financial Crime, in % of Professionals, September 2018
  • 5.2. Canada
    • Most Trusted Payment Methods, in % of Internet Users, April 2019
    • Breakdown of Payment Methods Perceived as the Safest for Online Purchases, in % of Consumers, 2016-2018
    • Attitudes to Security of Online Shopping, incl. Payment-Related, in % of Online Shoppers, April 2018
    • Share of Mobile Wallet Users Who Trust That Mobile Wallet Payment Transactions are Secure, in %, 2016-2018

6. Latin America

  • 6.1. Regional
    • Perceived Barriers to Paying via a Mobile App In-Store, in % of Banked Internet Users Who Have Not Used Mobile Payment Apps to Pay In-Store, by Selected Countries, 2018
    • Top Motivations to Start Using Mobile Payments Apps/Wallets In-Store, in % of Banked Internet Users Who Have Not Used and Do Not Intend to Use Mobile Payment Apps In-Store Next Year, by Selected Countries, 2018
  • 6.2. Brazil
    • Top 10 Factors Considered When Making an Online Purchase Decision, incl. Payment-Related, in % of Online Shoppers, May 2018
  • 6.3. Mexico
    • Authorization Rate of Payment Transactions on E-Commerce Websites, in % of Transactions and in % of Transaction Value, by Credit Cards and Debit Cards, Q1 2016 - Q1 2019
    • Chargeback Rate, in % of Number of Authorized Payment Transactions on E-Commerce Websites and in % of Their Value, by Credit Cards and Debit Cards, Q1 2016 - Q1 2019
    • Share of Online Shoppers Who Stored Information With an Online Merchant and Type of Information Stored with an Online Merchant, in % of Online Shoppers, 2018
    • Reasons for Not Storing Personal Information With Online Merchants, in % of Online Shoppers Who Do Not Store Personal Information With Online Merchants, 2018
  • 6.4. Colombia
    • Payment-Related Aspects Considered When Shopping Online, in % of Online Shoppers, May 2018

7. Middle East & Africa

  • 7.1. Regional
    • Reasons for Preferring Cash on Delivery, in % of Online Shoppers, 2018
  • 7.2. UAE
    • Top 5 Drivers for Paying by Cash on Delivery in E-Commerce, in % of Respondents, February 2018
  • 7.3. South Africa
    • Breakdown of Barriers to E-Commerce, incl. Payment-Related, in % of Internet Users Who Do Not Shop Online, August 2018
    • Breakdown of Factors That Would Encourage to Shop Online More, incl. Payment-Related, in % of Online Shoppers, August 2018
  • 7.4. Morocco
    • Barriers to Shopping Online, incl. Payment-Related, in % of Internet Users, March 2018
    • Problems Encountered When Shopping Online, incl. Payment-Related, in % of Online Shoppers, March 2018
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