Terms and Conditions for Annual Subscription-Based Information Services

These Terms and Conditions for Annual Subscription-Based Information Services (hereinafter referred to as the “Terms”) set forth the contractual conditions applicable when customers use the annual information services (hereinafter referred to as the “Services”) provided by Global Information, Inc. (hereinafter referred to as the “GII”).

Article 1. Subscription Procedures

To subscribe to the Services, the customer shall complete and submit the required information via email. The subscription agreement shall be deemed concluded on the date GII accepts the customer’s application.

Article 2. Payment Terms

The subscription fee for the Services shall be payable in advance in a lump sum.

Article 3. Termination by Customer

The customer may not terminate the subscription before the expiration of the contractual period for any reason attributable to the customer.

Article 4. Suspension or Discontinuation of Services

If the service provider (referring to research firms, publishers, SaaS providers, etc.; hereinafter referred to as the “Service Provider(s)”) suspends or discontinues the Services during the subscription term, GII shall refund to the customer the unused portion of the subscription fee already paid. The refund method shall be separately notified by GII.

Article 5. Renewal of Subscription

For customers whose subscription term is approaching expiration, GII shall send a “Notice of Renewal” (confirmation of intent for the next subscription) forty-five (45) days prior to the expiration date. Upon confirmation of the customer’s intent to renew, the agreement shall be renewed under the terms stated in the Notice of Renewal.

Article 6. Terms of Service of Service Providers

GII sells to customers only the right to obtain a license from the Service Provider necessary for the use of the Services (“License Rights”).

The customer shall obtain a license directly from the relevant Service Provider, such as by executing a separate license agreement, based on the purchased License Rights.

The customer acknowledges and understands that the Services are governed by the agreement between the customer and the Service Provider.

The customer shall review and comply with the terms and conditions set by the Service Provider. If the customer breaches such terms and causes damage to the Service Provider, GII, or any third party, the customer shall compensate for such damages at its own expense and responsibility.

Article 7. Disclaimer of Warranties and Limitation of Liability

1. The Services consist of information created and provided by the Service Providers. GII makes no representations or warranties, express or implied, that the Services will meet the customer’s particular purposes, expected functions, merchantable value, accuracy, or usefulness, that the customer’s use of the Services will comply with applicable laws or industry rules, that the Services will be continuously available, or that the Services will be free from defects. GII shall not be liable for any disputes arising between the customer and the Service Provider concerning the content of the Services.
2. The Service Provider shall bear direct responsibility to the customer regarding the Services and any defects therein, and GII shall have no liability to the customer in this regard.
3. The customer shall make decisions based on its own final judgment and responsibility when referencing the Services, and GII shall bear no responsibility for the customer’s decisions made on the basis of the Services.
4. Even if the customer incurs damages in connection with the Services due to reasons attributable to GII, GII’s liability for such damages shall be limited to the total amount of subscription fees paid by the customer to GII during the twelve (12) months immediately preceding the occurrence of the damage. Notwithstanding the foregoing, such limitation of liability shall not apply in cases where the damage is caused by GII’s willful misconduct or gross negligence. In no event shall GII be liable for any incidental, indirect, special, consequential, or future damages, or for loss of profits.

Article 8. Protection of Personal Information

1. The handling of customer information by GII shall be governed by GII’s Privacy Policy (https://www.gii.co.jp/privacy/), and the customer agrees that GII will handle customer information in accordance with said Privacy Policy.
2. GII may, at its sole discretion, use information and data provided by the customer as statistical information in a form that does not identify individuals, and the customer shall not object to such use.

Article 9. Severability

If any provision of these Terms, or any part thereof, is held invalid or unenforceable under the Consumer Contract Act or other applicable laws, the remaining provisions of these Terms shall remain in full force and effect.

Article 10. Amendments to the Terms

GII may amend these Terms when deemed necessary. In such case, GII shall notify or announce the effective date and contents of the amended Terms by posting on GII’s website or by other appropriate means. However, if amendments require customer consent under applicable laws, GII shall obtain such consent by a method prescribed by GII.

Article 11. Governing Law and Dispute Resolution

1. These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
2. Any and all disputes, controversies, or claims arising out of or in connection with these Terms, including their existence, validity, interpretation, performance, breach, or termination, shall be finally settled by arbitration in Singapore under the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”), which rules are deemed to be incorporated by reference into this clause.The arbitral tribunal shall consist of a sole arbitrator. The language of the arbitration shall be English. The award of the tribunal shall be final and binding upon the parties.

[ Revised on September 12, 2025 ]