Global Queue Managements System Market Size study & Forecast by Component, by Type, by Deployment Model, by Organization Size, by Application, by End-User and Regional Analysis, 2023-2030

Description

List of Tables

Global Queue Managements System Market is valued at approximately USD 562.4 Million in 2022 and is anticipated to grow with a healthy growth rate of more than 4.0 % during the forecast period 2023-2030. A Queue Management System (QMS) consists of tools utilized for the management and analysis of customer or visitor flow within a queue. These systems assist service providers in improving service delivery, boosting employee productivity, and refining the overall queuing process. The Queue Managements System Market is expanding because of factors such as rising demand for efficient systems to manage and structure queues, expansion of the aviation industry and surging demand for virtual queue systems.

The growth and development of airports, including expansion and infrastructure improvements, are expected to drive increased demand for queue management systems in the aviation industry. Moreover, as airports expand and attract more airlines and destinations, passenger traffic tends to increase. With more passengers, airports face greater challenges in managing queues at check-in counters, security checkpoints, immigration counters, and boarding gates. Queue management systems help airports streamline the flow of passengers, minimize the waiting time and enhance the overall passenger experience. According to an analysis by the Oliver Wyman Forum in 2023, the commercial aviation fleet is forecast to grow by 33%, reaching over 36,000 aircraft globally by 2033. Additionally, the Airports Council International (ACI) World anticipates an average annual increase of 5.8% in passenger traffic from 2022 to 2040, with over 19 billion passengers projected to utilize airports each year until 2040. Additionally, due to decrease the occurrence of prolonged lines at medical establishments, hospitals and other healthcare providers are demonstrating their willingness to implement queue management systems leading to reduced waiting and service times. Furthermore, various queue management systems in the market notify physicians about waiting times, thereby enhancing the systematic nature of operational tasks. However, factors such as the high initial cost of queue management systems and data privacy and security concerns hinder the market growth throughout the forecast period of 2023-2030.

The key regions considered for the Global Queue Managements System Market study includes Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. North America dominated the market in 2022. The rapid technological advancements and strong emphasis on customer-centric solutions in the region have led to a growing demand for innovative queue management systems in industries such as healthcare, retail, and entertainment. Furthermore, the growing adoption rates of digital solutions, increased demand for contactless services, and the constant drive for improved service quality are also contributing factors to the anticipated substantial growth in this region. Asia-Pacific is expected to grow significantly over the forecast period owing to factors such as rising urbanization and economic growth, expansion of retail and banking sectors, rising focus on improved customer experience and surging investments in airport infrastructure.

Major market player included in this report are:

Advantech Co., Ltd.
SEDCO Co., Ltd.
Q-matic Group AB
AKIS Technologies
Q-nomy, Inc.
Aurionpro Solutions Ltd.
Qminder Ltd.
Wavetec
Lavi Industries
Core Mobile, Inc.

Recent Developments in the Market:

In July 2023, Qtrac, a prominent company in virtual queue management, recently integrated WhatsApp into its system. This update allowed for a broader global presence and provided clients with more options for customizing customer communication. The integration diversified messaging capabilities for personalized client interactions and improved service.
In July 2023, Alizz Islamic Bank effectively integrated SEDCO's cutting-edge Queue Management Solution, which incorporates a range of advanced features tailored to enhance customer flow and streamline branch operations. The solution comprises an intelligent queuing system, dynamic digital signage, centralized management, and robust business intelligence tools, all working together to deliver a smooth and efficient banking experience.
In May 2023, Q-MATIC Group AB introduced the most recent iteration of Orchestra 7.4, incorporating an enhanced data security measure that adhered to the most recent industry standards and regulations. Furthermore, the upgraded version of Orchestra 7.4 streamlined the connection process, reducing the time required to establish a secure connection.

Global Queue Managements System Market Report Scope:

Historical Data - 2020 - 2021
Base Year for Estimation - 2022
Forecast period - 2023-2030
Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
Segments Covered - Component, Type, Deployment Model, Organization Size, Application, End-User, Region
Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
Customization Scope - Free report customization (equivalent up to 8 analyst's working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:

Hardware
Software
Services

By Type:

Virtual Queuing
Linear Queuing

By Deployment Model:

On-Premises
Cloud

By Organization Size:

SMEs
Large enterprises

By Application:

Customer service
Reporting & analytics
Query handling
Real-time monitoring
Appointment management

By End-User:

Retail
Healthcare
Banking
Government
Transportation
Education
Hospitality
Others

By Region:

North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Middle East & Africa
Saudi Arabia
South Africa
Rest of Middle East & Africa

Chapter 1. Executive Summary

1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Million)
- 1.2.1. Queue Managements System Market, by Region, 2020-2030 (USD Million)
- 1.2.2. Queue Managements System Market, by Component, 2020-2030 (USD Million)
- 1.2.3. Queue Managements System Market, by Type, 2020-2030 (USD Million)
- 1.2.4. Queue Managements System Market, by Deployment Model, 2020-2030 (USD Million)
- 1.2.5. Queue Managements System Market, by Organization Size, 2020-2030 (USD Million)
- 1.2.6. Queue Managements System Market, by Application, 2020-2030 (USD Million)
- 1.2.7. Queue Managements System Market, by End-User, 2020-2030 (USD Million)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption

Chapter 2. Global Queue Managements System Market Definition and Scope

2.1. Objective of the Study
2.2. Market Definition & Scope
- 2.2.1. Industry Evolution
- 2.2.2. Scope of the Study
2.3. Years Considered for the Study
2.4. Currency Conversion Rates

Chapter 3. Global Queue Managements System Market Dynamics

3.1. Queue Managements System Market Impact Analysis (2020-2030)
- 3.1.1. Market Drivers
  - 3.1.1.1. Growing demand for efficient systems
  - 3.1.1.2. Expansion of aviation industry
  - 3.1.1.3. Surging demand for virtual queue systems
- 3.1.2. Market Challenges
  - 3.1.2.1. High initial cost of queue management systems
  - 3.1.2.2. Data privacy and security concerns
- 3.1.3. Market Opportunities
  - 3.1.3.1. Rising adoption in healthcare systems
  - 3.1.3.2. Integration of advanced technologies

Chapter 4. Global Queue Managements System Market Industry Analysis

4.1. Porter's 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
4.2. Porter's 5 Force Impact Analysis
4.3. PEST Analysis
- 4.3.1. Political
- 4.3.2. Economical
- 4.3.3. Social
- 4.3.4. Technological
- 4.3.5. Environmental
- 4.3.6. Legal
4.4. Top investment opportunity
4.5. Top winning strategies
4.6. COVID-19 Impact Analysis
4.7. Disruptive Trends
4.8. Industry Expert Perspective
4.9. Analyst Recommendation & Conclusion

Chapter 5. Global Queue Managements System Market, by Component

5.1. Market Snapshot
5.2. Global Queue Managements System Market by Component, Performance - Potential Analysis
5.3. Global Queue Managements System Market Estimates & Forecasts by Component 2020-2030 (USD Million)
5.4. Queue Managements System Market, Sub Segment Analysis
- 5.4.1. Hardware
- 5.4.2. Software
- 5.4.3. Services

Chapter 6. Global Queue Managements System Market, by Type

6.1. Market Snapshot
6.2. Global Queue Managements System Market by Type, Performance - Potential Analysis
6.3. Global Queue Managements System Market Estimates & Forecasts by Type 2020-2030 (USD Million)
6.4. Queue Managements System Market, Sub Segment Analysis
- 6.4.1. Virtual Queuing
- 6.4.2. Linear Queuing

Chapter 7. Global Queue Managements System Market, by Deployment Model

7.1. Market Snapshot
7.2. Global Queue Managements System Market by Deployment Model, Performance - Potential Analysis
7.3. Global Queue Managements System Market Estimates & Forecasts by Deployment Model 2020-2030 (USD Million)
7.4. Queue Managements System Market, Sub Segment Analysis
- 7.4.1. On-premises
- 7.4.2. Cloud

Chapter 8. Global Queue Managements System Market, by Organization Size

8.1. Market Snapshot
8.2. Global Queue Managements System Market by Organization Size, Performance - Potential Analysis
8.3. Global Queue Managements System Market Estimates & Forecasts by Organization Size 2020-2030 (USD Million)
8.4. Queue Managements System Market, Sub Segment Analysis
- 8.4.1. SMEs
- 8.4.2. Large enterprises

Chapter 9. Global Queue Managements System Market, by Application

9.1. Market Snapshot
9.2. Global Queue Managements System Market by Application, Performance - Potential Analysis
9.3. Global Queue Managements System Market Estimates & Forecasts by Application 2020-2030 (USD Million)
9.4. Queue Managements System Market, Sub Segment Analysis
- 9.4.1. Customer service
- 9.4.2. Reporting & analytics
- 9.4.3. Query handling
- 9.4.4. Real-time monitoring
- 9.4.5. Appointment management

Chapter 10. Global Queue Managements System Market, by End-User

10.1. Market Snapshot
10.2. Global Queue Managements System Market by End-User, Performance - Potential Analysis
10.3. Global Queue Managements System Market Estimates & Forecasts by End-User 2020-2030 (USD Million)
10.4. Queue Managements System Market, Sub Segment Analysis
- 10.4.1. Retail
- 10.4.2. Healthcare
- 10.4.3. Banking
- 10.4.4. Government
- 10.4.5. Transportation
- 10.4.6. Education
- 10.4.7. Hospitality
- 10.4.8. Others

Chapter 11. Global Queue Managements System Market, Regional Analysis

11.1. Top Leading Countries
11.2. Top Emerging Countries
11.3. Queue Managements System Market, Regional Market Snapshot
11.4. North America Queue Managements System Market
- 11.4.1. U.S. Queue Managements System Market
  - 11.4.1.1. Component breakdown estimates & forecasts, 2020-2030
  - 11.4.1.2. Type breakdown estimates & forecasts, 2020-2030
  - 11.4.1.3. Deployment Model breakdown estimates & forecasts, 2020-2030
  - 11.4.1.4. Organization Size breakdown estimates & forecasts, 2020-2030
  - 11.4.1.5. Application breakdown estimates & forecasts, 2020-2030
  - 11.4.1.6. End-User breakdown estimates & forecasts, 2020-2030
- 11.4.2. Canada Queue Managements System Market
11.5. Europe Queue Managements System Market Snapshot
- 11.5.1. U.K. Queue Managements System Market
- 11.5.2. Germany Queue Managements System Market
- 11.5.3. France Queue Managements System Market
- 11.5.4. Spain Queue Managements System Market
- 11.5.5. Italy Queue Managements System Market
- 11.5.6. Rest of Europe Queue Managements System Market
11.6. Asia-Pacific Queue Managements System Market Snapshot
- 11.6.1. China Queue Managements System Market
- 11.6.2. India Queue Managements System Market
- 11.6.3. Japan Queue Managements System Market
- 11.6.4. Australia Queue Managements System Market
- 11.6.5. South Korea Queue Managements System Market
- 11.6.6. Rest of Asia Pacific Queue Managements System Market
11.7. Latin America Queue Managements System Market Snapshot
- 11.7.1. Brazil Queue Managements System Market
- 11.7.2. Mexico Queue Managements System Market
11.8. Middle East & Africa Queue Managements System Market
- 11.8.1. Saudi Arabia Queue Managements System Market
- 11.8.2. South Africa Queue Managements System Market
- 11.8.3. Rest of Middle East & Africa Queue Managements System Market

Chapter 12. Competitive Intelligence

12.1. Key Company SWOT Analysis
- 12.1.1. Company 1
- 12.1.2. Company 2
- 12.1.3. Company 3
12.2. Top Market Strategies
12.3. Company Profiles
- 12.3.1. Advantech Co., Ltd.
  - 12.3.1.1. Key Information
  - 12.3.1.2. Overview
  - 12.3.1.3. Financial (Subject to Data Availability)
  - 12.3.1.4. Product Summary
  - 12.3.1.5. Recent Developments
- 12.3.2. SEDCO Co., Ltd.
- 12.3.3. Q-matic Group AB
- 12.3.4. AKIS Technologies
- 12.3.5. Q-nomy, Inc.
- 12.3.6. Aurionpro Solutions Ltd.
- 12.3.7. Qminder Ltd.
- 12.3.8. Wavetec
- 12.3.9. Lavi Industries
- 12.3.10. Core Mobile, Inc.

Chapter 13. Research Process

13.1. Research Process
- 13.1.1. Data Mining
- 13.1.2. Analysis
- 13.1.3. Market Estimation
- 13.1.4. Validation
- 13.1.5. Publishing
13.2. Research Attributes
13.3. Research Assumption

LIST OF TABLES

TABLE 1. Global Queue Managements System Market, report scope
TABLE 2. Global Queue Managements System Market estimates & forecasts by Region 2020-2030 (USD Million)
TABLE 3. Global Queue Managements System Market estimates & forecasts by Component 2020-2030 (USD Million)
TABLE 4. Global Queue Managements System Market estimates & forecasts by Type 2020-2030 (USD Million)
TABLE 5. Global Queue Managements System Market estimates & forecasts by Deployment Model 2020-2030 (USD Million)
TABLE 6. Global Queue Managements System Market estimates & forecasts by Organization Size 2020-2030 (USD Million)
TABLE 7. Global Queue Managements System Market estimates & forecasts by Application 2020-2030 (USD Million)
TABLE 8. Global Queue Managements System Market estimates & forecasts by End-User 2020-2030 (USD Million)
TABLE 9. Global Queue Managements System Market by segment, estimates & forecasts, 2020-2030 (USD Million)
TABLE 10. Global Queue Managements System Market by region, estimates & forecasts, 2020-2030 (USD Million)
TABLE 11. Global Queue Managements System Market by segment, estimates & forecasts, 2020-2030 (USD Million)
TABLE 12. Global Queue Managements System Market by region, estimates & forecasts, 2020-2030 (USD Million)
TABLE 13. Global Queue Managements System Market by segment, estimates & forecasts, 2020-2030 (USD Million)
TABLE 14. Global Queue Managements System Market by region, estimates & forecasts, 2020-2030 (USD Million)
TABLE 15. Global Queue Managements System Market by segment, estimates & forecasts, 2020-2030 (USD Million)
TABLE 16. Global Queue Managements System Market by region, estimates & forecasts, 2020-2030 (USD Million)
TABLE 17. Global Queue Managements System Market by segment, estimates & forecasts, 2020-2030 (USD Million)
TABLE 18. Global Queue Managements System Market by region, estimates & forecasts, 2020-2030 (USD Million)
TABLE 19. U.S. Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 20. U.S. Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 21. U.S. Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 22. Canada Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 23. Canada Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 24. Canada Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 25. UK Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 26. UK Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 27. UK Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 28. Germany Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 29. Germany Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 30. Germany Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 31. France Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 32. France Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 33. France Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 34. Italy Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 35. Italy Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 36. Italy Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 37. Spain Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 38. Spain Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 39. Spain Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 40. RoE Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 41. RoE Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 42. RoE Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 43. China Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 44. China Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 45. China Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 46. India Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 47. India Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 48. India Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 49. Japan Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 50. Japan Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 51. Japan Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 52. South Korea Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 53. South Korea Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 54. South Korea Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 55. Australia Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 56. Australia Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 57. Australia Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 58. RoAPAC Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 59. RoAPAC Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 60. RoAPAC Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 61. Brazil Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 62. Brazil Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 63. Brazil Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 64. Mexico Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 65. Mexico Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 66. Mexico Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 67. RoLA Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 68. RoLA Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 69. RoLA Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 70. Saudi Arabia Queue Managements System Market estimates & forecasts, 2020-2030 (USD Million)
TABLE 71. South Africa Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 72. RoMEA Queue Managements System Market estimates & forecasts by segment 2020-2030 (USD Million)
TABLE 73. List of secondary sources, used in the study of global Queue Managements System Market
TABLE 74. List of primary sources, used in the study of global Queue Managements System Market
TABLE 75. Years considered for the study
TABLE 76. Exchange rates considered

List of tables and figures are dummy in nature, final lists may vary in the final deliverable

LIST OF FIGURES

FIG 1. Global Queue Managements System Market, research methodology
FIG 2. Global Queue Managements System Market, Market estimation techniques
FIG 3. Global Market size estimates & forecast methods
FIG 4. Global Queue Managements System Market, key trends 2022
FIG 5. Global Queue Managements System Market, growth prospects 2020-2030
FIG 6. Global Queue Managements System Market, porters 5 force model
FIG 7. Global Queue Managements System Market, pest analysis
FIG 8. Global Queue Managements System Market, value chain analysis
FIG 9. Global Queue Managements System Market by segment, 2020 & 2030 (USD Million)
FIG 10. Global Queue Managements System Market by segment, 2020 & 2030 (USD Million)
FIG 11. Global Queue Managements System Market by segment, 2020 & 2030 (USD Million)
FIG 12. Global Queue Managements System Market by segment, 2020 & 2030 (USD Million)
FIG 13. Global Queue Managements System Market by segment, 2020 & 2030 (USD Million)
FIG 14. Global Queue Managements System Market, regional snapshot 2020 & 2030
FIG 15. North America Queue Managements System Market 2020 & 2030 (USD Million)
FIG 16. Europe Queue Managements System Market 2020 & 2030 (USD Million)
FIG 17. Asia pacific Queue Managements System Market 2020 & 2030 (USD Million)
FIG 18. Latin America Queue Managements System Market 2020 & 2030 (USD Million)
FIG 19. Middle East & Africa Queue Managements System Market 2020 & 2030 (USD Million)