Global Outlook Report: Business Process Outsourcing (BPO) (2025)

The global business process outsourcing market research report provides an executive-level overview of the current business process outsourcing market worldwide, with detailed forecasts of key indicators up to 2028. Published annually, the global business process outsourcing market report provides a detailed analysis of the near-term opportunities, competitive dynamics, and evolution of demand by product/service type and verticals across the large enterprise and micro, small & medium enterprise (MSME) markets, as well as a review of key business process outsourcing market trends as well as the technological developments that are shaping the business process outsourcing landscape.

The global outlook report provides information and insights into global business process outsourcing market

• The primary finding from GlobalData's view of revenue opportunities in the business process outsourcing market through to 2028, highlighting the market size and growth by product/service, by region, by vertical and by size band.
• The latest trends impacting the business process outsourcing market.
• The market drivers that will facilitate the growth of business process outsourcing market.
• The market challenges/inhibitors that may hinder the pervasive adoption of business process outsourcing.
• The overview of top ICT vendors in the business process outsourcing market.

Key Highlights

• The global business process outsourcing market size was valued at $343.8 billion in 2023. The market is expected to grow at a CAGR of 4.4% during the forecast period (2023-2028). The BPO market is driven by a combination of digital transformation needs, the outsourcing of high-end processes, technological advancements, hybrid work models, sector-specific demands, and supportive governmental initiatives. These factors collectively create a robust environment for the continued growth and evolution of BPO services.
• According to GlobalData, business process outsourcing would see majority share of its revenue come from vertical-specific BPO segment over the forecast period. Revenue from vertical-specific BPO reached $95.9 billion in 2023 and is set to grow up to $117.7 billion in 2028 at a CAGR of 4.2%.
• BFSI and manufacturing are the leading end-use vertical segment for business process outsourcing, in terms of revenue contribution, and will remain so over the forecast period.
• North America is the leading regional market with revenue estimated at $129.6 billion for 2023 and set to grow up to $159.4 billion by 2028 at a CAGR of 4.2%.

Scope

• This outlook report analyses the current trends, drivers, and challenges impacting the business process outsourcing market. The report outlines the evolution of business process outsourcing, and identifies and assesses the best performing vendors in the market.
• This report also presents GlobalData's view of the revenue opportunities in the business process outsourcing market through to 2028, highlighting the market size and growth by technology, geography, and size band.

Reasons to Buy

• This Global Outlook Report provides a comprehensive assessment of the business process outsourcing market. It helps the reader to understand the business process outsourcing market landscape, the recent trends, drivers, and challenges/inhibitors shaping the business process outsourcing market.
• The report is exhaustive and up-to-date providing market opportunity forecasts in the business process outsourcing market from 2023 to 2028, spanning technology segments (services), six regions, 22 verticals, and two size bands.
• The report provides an assessment of business process outsourcing vendors.