Market Research Report
Cloud-Based Contact Center
|Cloud-Based Contact Center|
Published: April 1, 2021
Global Industry Analysts, Inc.
Content info: 171 Pages
Delivery time: 1-2 business days
Global Cloud-Based Contact Center Market to Reach $41.5 Billion by 2027
Amid the COVID-19 crisis, the global market for Cloud-Based Contact Center estimated at US$10.3 Billion in the year 2020, is projected to reach a revised size of US$41.5 Billion by 2027, growing at aCAGR of 22% over the period 2020-2027. Large Enterprises, one of the segments analyzed in the report, is projected to record 19.9% CAGR and reach US$22.1 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the SMEs segment is readjusted to a revised 24.8% CAGR for the next 7-year period.
The U.S. Market is Estimated at $3.1 Billion, While China is Forecast to Grow at 21.7% CAGR
The Cloud-Based Contact Center market in the U.S. is estimated at US$3.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$7.3 Billion by the year 2027 trailing a CAGR of 21.7% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 19.8% and 18.8% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 15.5% CAGR.
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