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IT OutsourcingBPORPA

PUBLISHER: Grand View Research | PRODUCT CODE: 1728453

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PUBLISHER: Grand View Research | PRODUCT CODE: 1728453

Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (Customer Services, Finance & Accounting), By Outsourcing Type, By Deployment, By End Use, By Region, And Segment Forecasts, 2025 - 2030

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Description

Table of Contents

List of Tables

Business Process Outsourcing Market Growth & Trends:

The global business process outsourcing market size is expected to reach USD 525.23 billion by 2030, registering a CAGR of 9.8% from 2025 to 2030, according to a new report by Grand View Research, Inc. Factors such as the increasing demand for outsourcing services across human resources, BFSI, and IT & telecommunication industries and the rising inclination of organizations to focus on their core competencies are anticipated to drive the business process outsourcing (BPO) market. Moreover, the evolution of next-generation services such as personalized consumer experience, smart self-service, and rising consumer demand for multi-channel communication is anticipated to create opportunities for the market over the forecast period.

Over the last decade, the industry has experienced tremendous growth owing to benefits offered by business process outsourcing services, such as cost savings and increased flexibility. The global service industry has witnessed a dynamic shift with the advancement of the information and communication technology. Outsourcing business processes enables organizations to cut costs by shifting operations to nearshore or offshore locations, leveraging a low-cost and dynamic talent pool to meet business requirements. Additionally, the rising adoption of cloud-based services, artificial intelligence, and robotic process automation in the BPO sector is expected to favor market growth in the coming years. Online interactions, cross-channel campaigns, and omnichannel communications are expected to be pivotal in improving customer engagement processes.

The global business process outsourcing market continues to experience robust growth driven by several key factors. Technological advancements, particularly in automation, artificial intelligence, and data analytics, are revolutionizing BPO operations, enhancing efficiency, and enabling more sophisticated services. Companies are increasingly focusing on core competencies while outsourcing non-core functions to specialized BPO providers, driving demand for outsourcing services. Additionally, globalization and the expansion of businesses into new markets are fueling the need for scalable and cost-effective solutions, further propelling the market's growth. Moreover, emerging trends such as the gig economy and the rise of digital-first customer service are reshaping the BPO landscape, offering new opportunities for growth and innovation within the industry.

Business Process Outsourcing Market Report Highlights:

  • The finance & accounting segment dominated the market and accounted for the revenue share of over 21.0% in 2024. The increasing utilization of outsourcing solutions within the finance and accounting sector drives the segment growth.
  • The onshore segment dominated the market and accounted for the revenue share of over 45.0% in 2024. Onshore outsourcing offers cost reductions by leveraging regional wage disparities within a country.
  • The cloud segment dominated the market and accounted for the revenue share of over 52.0% in 2024. Cloud-based BPO eliminates the need for companies to invest in expensive hardware, software licenses, and IT infrastructure to manage BPO operations. Cloud providers handle these aspects, leading to significant cost savings.
  • The retail segment is expected to grow significantly over the forecast period. With massive data sets and real-time data analysis, outsourcing offers businesses a deeper understanding of consumer expectations. With the aid of a data entry services provider, companies can focus on market trends, best-selling products, and tracking returns, among others, to make informed decisions.
  • The Asia Pacific region is expected to register the highest CAGR of around 11.0% from 2025 to 2030. The market is expected to witness significant growth owing to the advances in digital technologies, the increasing number of e-commerce platforms, and the rising preference for outsourcing non-core services across various industries, including telecommunications, BFSI, healthcare, retail, and travel & hospitality.
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Product Code: GVR-2-68038-484-0

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Methodology segmentation & scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
    • 1.3.1. Information Procurement
    • 1.3.2. Information or Data Analysis
    • 1.3.3. Market Formulation & Data Visualization
    • 1.3.4. Data Validation & Publishing
  • 1.4. Research Scope and Assumptions
    • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Business Process Outsourcing Variables, Trends & Scope

  • 3.1. Market Introduction/Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market Drivers Analysis
    • 3.3.2. Market Restraints Analysis
    • 3.3.3. Industry Opportunities
  • 3.4. Business Process Outsourcing Analysis Tools
    • 3.4.1. Porter's Analysis
      • 3.4.1.1. Bargaining power of the suppliers
      • 3.4.1.2. Bargaining power of the buyers
      • 3.4.1.3. Threats of substitution
      • 3.4.1.4. Threats from new entrants
    • 3.4.2. PESTEL Analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Economic and Social landscape
      • 3.4.2.3. Technological landscape
      • 3.4.2.4. Environmental landscape
      • 3.4.2.5. Legal landscape

Chapter 4. Business Process Outsourcing Market: Service Type Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Business Process Outsourcing: Service Type Movement Analysis, USD Billion, 2024 & 2030
  • 4.3. Finance & Accounting
    • 4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.4. Human Resource
    • 4.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.5. KPO
    • 4.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.6. Procurement & Supply Chain
    • 4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.7. Customer Services
    • 4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.8. Sales & Marketing
    • 4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.9. Logistics
    • 4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.10. Training and Development Outsourcing
    • 4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.11. Others
    • 4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Business Process Outsourcing: Outsourcing Type Movement Analysis, USD Billion, 2024 & 2030
  • 5.3. Onshore
    • 5.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 5.4. Nearshore
    • 5.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 5.5. Offshore
    • 5.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Business Process Outsourcing Market: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Business Process Outsourcing: Deployment Movement Analysis, USD Billion, 2024 & 2030
  • 6.3. Cloud
    • 6.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 6.4. On-premise
    • 6.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Business Process Outsourcing Market: End Use Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Business Process Outsourcing: End Use Movement Analysis, USD Billion, 2024 & 2030
  • 7.3. BFSI
    • 7.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.4. Healthcare
    • 7.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.5. Manufacturing
    • 7.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.6. IT & Telecommunications
    • 7.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.7. Retail
    • 7.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.8. Government & Defense
    • 7.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.9. Others
    • 7.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Business Process Outsourcing Market: Regional Estimates & Trend Analysis

  • 8.1. Business Process Outsourcing Share, By Region, 2024 & 2030, USD Billion
  • 8.2. North America
    • 8.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6. U.S.
      • 8.2.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.2.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.2.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.2.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.2.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7. Canada
      • 8.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.2.7.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.2.7.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.2.7.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.2.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8. Mexico
      • 8.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.2.8.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.2.8.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.2.8.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.2.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3. Europe
    • 8.3.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6. UK
      • 8.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.3.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.3.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.3.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.3.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7. Germany
      • 8.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.3.7.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.3.7.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.3.7.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.3.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.8. France
      • 8.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.3.8.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.3.8.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.3.8.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.3.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4. Asia Pacific
    • 8.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6. China
      • 8.4.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.4.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7. India
      • 8.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.4.7.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.7.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.7.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8. Japan
      • 8.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.4.8.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.8.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.8.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9. Australia
      • 8.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.4.9.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.9.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.9.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.9.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10. Malaysia
      • 8.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.4.10.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.10.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.10.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.10.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.11. Singapore
      • 8.4.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.4.11.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.11.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.11.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.11.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.12. South Korea
      • 8.4.12.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.4.12.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.12.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.12.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.4.12.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.5. Latin America
    • 8.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.5.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6. Brazil
      • 8.5.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.5.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.5.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.5.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.5.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6. Middle East & Africa
    • 8.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6. Saudi Arabia
      • 8.6.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.6.6.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.6.6.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.6.6.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.6.6.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7. UAE
      • 8.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.6.7.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.6.7.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.6.7.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.6.7.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8. South Africa
      • 8.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
      • 8.6.8.2. Market estimates and forecast by service type, 2018 - 2030 (Revenue, USD Billion)
      • 8.6.8.3. Market estimates and forecast by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
      • 8.6.8.4. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
      • 8.6.8.5. Market estimates and forecast by end use, 2018 - 2030 (Revenue, USD Billion)

Chapter 9. Competitive Landscape

  • 9.1. Recent Developments & Impact Analysis by Key Market Participants
  • 9.2. Company Categorization
  • 9.3. Company Market Share Analysis
  • 9.4. Company Heat Map Analysis
  • 9.5. Strategy Mapping
    • 9.5.1. Expansion
    • 9.5.2. Mergers & Acquisition
    • 9.5.3. Partnerships & Collaborations
    • 9.5.4. New Product Launches
    • 9.5.5. Research And Development
  • 9.6. Company Profiles
    • 9.6.1. Accenture
      • 9.6.1.1. Participant's Overview
      • 9.6.1.2. Financial Performance
      • 9.6.1.3. Product Benchmarking
      • 9.6.1.4. Recent Developments
    • 9.6.2. Amdocs
      • 9.6.2.1. Participant's Overview
      • 9.6.2.2. Financial Performance
      • 9.6.2.3. Product Benchmarking
      • 9.6.2.4. Recent Developments
    • 9.6.3. Atos SE
      • 9.6.3.1. Participant's Overview
      • 9.6.3.2. Financial Performance
      • 9.6.3.3. Product Benchmarking
      • 9.6.3.4. Recent Developments
    • 9.6.4. Capgemini
      • 9.6.4.1. Participant's Overview
      • 9.6.4.2. Financial Performance
      • 9.6.4.3. Product Benchmarking
      • 9.6.4.4. Recent Developments
    • 9.6.5. Capita plc
      • 9.6.5.1. Participant's Overview
      • 9.6.5.2. Financial Performance
      • 9.6.5.3. Product Benchmarking
      • 9.6.5.4. Recent Developments
    • 9.6.6. CBRE
      • 9.6.6.1. Participant's Overview
      • 9.6.6.2. Financial Performance
      • 9.6.6.3. Product Benchmarking
      • 9.6.6.4. Recent Developments
    • 9.6.7. Cognizant
      • 9.6.7.1. Participant's Overview
      • 9.6.7.2. Financial Performance
      • 9.6.7.3. Product Benchmarking
      • 9.6.7.4. Recent Developments
    • 9.6.8. Concentrix Corporation
      • 9.6.8.1. Participant's Overview
      • 9.6.8.2. Financial Performance
      • 9.6.8.3. Product Benchmarking
      • 9.6.8.4. Recent Developments
    • 9.6.9. HCL Technologies Limited
      • 9.6.9.1. Participant's Overview
      • 9.6.9.2. Financial Performance
      • 9.6.9.3. Product Benchmarking
      • 9.6.9.4. Recent Developments
    • 9.6.10. Infosys Limited
      • 9.6.10.1. Participant's Overview
      • 9.6.10.2. Financial Performance
      • 9.6.10.3. Product Benchmarking
      • 9.6.10.4. Recent Developments
    • 9.6.11. International Business Machines Corporation (IBM)
      • 9.6.11.1. Participant's Overview
      • 9.6.11.2. Financial Performance
      • 9.6.11.3. Product Benchmarking
      • 9.6.11.4. Recent Developments
    • 9.6.12. Sodexo
      • 9.6.12.1. Participant's Overview
      • 9.6.12.2. Financial Performance
      • 9.6.12.3. Product Benchmarking
      • 9.6.12.4. Recent Developments
    • 9.6.13. TATA Consultancy Services Limited
      • 9.6.13.1. Participant's Overview
      • 9.6.13.2. Financial Performance
      • 9.6.13.3. Product Benchmarking
      • 9.6.13.4. Recent Developments
    • 9.6.14. Tech Mahindra Limited
      • 9.6.14.1. Participant's Overview
      • 9.6.14.2. Financial Performance
      • 9.6.14.3. Product Benchmarking
      • 9.6.14.4. Recent Developments
    • 9.6.15. Teleperformance
      • 9.6.15.1. Participant's Overview
      • 9.6.15.2. Financial Performance
      • 9.6.15.3. Product Benchmarking
      • 9.6.15.4. Recent Developments
    • 9.6.16. TTEC Holdings, Inc.
      • 9.6.16.1. Participant's Overview
      • 9.6.16.2. Financial Performance
      • 9.6.16.3. Product Benchmarking
      • 9.6.16.4. Recent Developments
    • 9.6.17. Wipro
      • 9.6.17.1. Participant's Overview
      • 9.6.17.2. Financial Performance
      • 9.6.17.3. Product Benchmarking
      • 9.6.17.4. Recent Developments
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Product Code: GVR-2-68038-484-0

List of Tables

  • Table 1 List of Abbreviation
  • Table 2 Global business process outsourcing market, 2018 - 2030 (USD Billion)
  • Table 3 Global business process outsourcing market, by region, 2018 - 2030 (USD Billion)
  • Table 4 Global business process outsourcing market, by service type, 2018 - 2030 (USD Billion)
  • Table 5 Global business process outsourcing market, by outsourcing type, 2018 - 2030 (USD Billion)
  • Table 6 Global business process outsourcing market, by deployment, 2018 - 2030 (USD Billion)
  • Table 7 Global business process outsourcing market, by end use, 2018 - 2030 (USD Billion)
  • Table 8 Global finance & accounting market by region, 2018 - 2030 (USD Billion)
  • Table 9 Global human resource market by region, 2018 - 2030 (USD Billion)
  • Table 10 Global KPO market by region, 2018 - 2030 (USD Billion)
  • Table 11 Global procurement & supply chain market by region, 2018 - 2030 (USD Billion)
  • Table 12 Global customer services market by region, 2018 - 2030 (USD Billion)
  • Table 13 Global sales & marketing market by region, 2018 - 2030 (USD Billion)
  • Table 14 Global logistics market by region, 2018 - 2030 (USD Billion)
  • Table 15 Global training and development outsourcing market by region, 2018 - 2030 (USD Billion)
  • Table 16 Global others market by region, 2018 - 2030 (USD Billion)
  • Table 17 Global onshore market by region, 2018 - 2030 (USD Billion)
  • Table 18 Global nearshore market by region, 2018 - 2030 (USD Billion)
  • Table 19 Global offshore market by region, 2018 - 2030 (USD Billion)
  • Table 20 Global on-premise market by region, 2018 - 2030 (USD Billion)
  • Table 21 Global cloud market by region, 2018 - 2030 (USD Billion)
  • Table 22 Global BFSI market by region, 2018 - 2030 (USD Billion)
  • Table 23 Global healthcare market by region, 2018 - 2030 (USD Billion)
  • Table 24 Global manufacturing market by region, 2018 - 2030 (USD Billion)
  • Table 25 Global IT & telecommunications market by region, 2018 - 2030 (USD Billion)
  • Table 26 Global retail market by region, 2018 - 2030 (USD Billion)
  • Table 27 Global government & defense market by region, 2018 - 2030 (USD Billion)
  • Table 28 Global others market by region, 2018 - 2030 (USD Billion)
  • Table 29 North America business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 30 North America business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 31 North America business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 32 North America business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 33 U.S. business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 34 U.S. business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 35 U.S. business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 36 U.S. business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 37 Canada business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 38 Canada business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 39 Canada business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 40 Canada business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 41 Mexico business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 42 Mexico business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 43 Mexico business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 44 Mexico business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 45 Europe business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 46 Europe business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 47 Europe business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 48 Europe business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 49 UK business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 50 UK business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 51 UK business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 52 UK business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 53 Germany business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 54 Germany business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 55 Germany business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 56 Germany business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 57 France business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 58 France business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 59 France business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 60 France business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 61 Asia Pacific business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 62 Asia Pacific business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 63 Asia Pacific business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 64 Asia Pacific business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 65 China business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 66 China business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 67 China business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 68 China business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 69 India business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 70 India business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 71 India business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 72 India business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 73 Japan business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 74 Japan business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 75 Japan business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 76 Japan business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 77 Australia business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 78 Australia business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 79 Australia business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 80 Australia business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 81 Singapore business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 82 Singapore business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 83 Singapore business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 84 Singapore business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 85 Malaysia business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 86 Malaysia business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 87 Malaysia business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 88 Malaysia business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 89 South Korea business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 90 South Korea business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 91 South Korea business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 92 South Korea business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 93 Latin America business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 94 Latin America business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 95 Latin America business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 96 Latin America business process outsourcing market, by application 2018 - 2030 (USD Billion)
  • Table 97 Latin America business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 98 Brazil business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 99 Brazil business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 100 Brazil business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 101 Brazil business process outsourcing market, by application 2018 - 2030 (USD Billion)
  • Table 102 Brazil business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 103 Middle East & Africa business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 104 Middle East & Africa business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 105 Middle East & Africa business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 106 Middle East & Africa business process outsourcing market, by application 2018 - 2030 (USD Billion)
  • Table 107 Middle East & Africa business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 108 UAE business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 109 UAE business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 110 UAE business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 111 UAE business process outsourcing market, by application 2018 - 2030 (USD Billion)
  • Table 112 UAE business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 113 Saudi Arabia business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 114 Saudi Arabia business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 115 Saudi Arabia business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 116 Saudi Arabia business process outsourcing market, by application 2018 - 2030 (USD Billion)
  • Table 117 Saudi Arabia business process outsourcing market, by end use 2018 - 2030 (USD Billion)
  • Table 118 South Africa business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 119 South Africa business process outsourcing market, by outsourcing type 2018 - 2030 (USD Billion)
  • Table 120 South Africa business process outsourcing market, by deployment 2018 - 2030 (USD Billion)
  • Table 121 South Africa business process outsourcing market, by application 2018 - 2030 (USD Billion)
  • Table 122 South Africa business process outsourcing market, by end use 2018 - 2030 (USD Billion)

List of Figures

  • Fig. 1 Business Process Outsourcing Market Segmentation
  • Fig. 2 Market landscape
  • Fig. 3 Information Procurement
  • Fig. 4 Data Analysis Models
  • Fig. 5 Market Formulation and Validation
  • Fig. 6 Data Validating & Publishing
  • Fig. 7 Market Snapshot
  • Fig. 8 Segment Snapshot
  • Fig. 9 Competitive Landscape Snapshot
  • Fig. 10 Business Process Outsourcing: Industry Value Chain Analysis
  • Fig. 11 Business Process Outsourcing: Market Dynamics
  • Fig. 12 Business Process Outsourcing: PORTER's Analysis
  • Fig. 13 Business Process Outsourcing: PESTEL Analysis
  • Fig. 14 Business Process Outsourcing Share by Service Type, 2024 & 2030 (USD Billion)
  • Fig. 15 Business Process Outsourcing, by Service Type: Market Share, 2024 & 2030
  • Fig. 16 Finance & Accounting Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 17 Human Resource Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 18 KPO Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 19 Procurement & Supply Chain Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 20 Customer Services Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 21 Sales & Marketing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 22 Logistics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 23 Training and Development Outsourcing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 24 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 25 Business Process Outsourcing Share by Outsourcing Type, 2024 & 2030 (USD Billion)
  • Fig. 26 Business Process Outsourcing, by Outsourcing Type: Market Share, 2024 & 2030
  • Fig. 27 Onshore Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 28 Nearshore Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 29 Offshore Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 30 Business Process Outsourcing Share by Deployment, 2024 & 2030 (USD Billion)
  • Fig. 31 Business Process Outsourcing, by Deployment: Market Share, 2024 & 2030
  • Fig. 32 Cloud Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 33 On-premise Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 34 Business Process Outsourcing Share by End Use, 2024 & 2030 (USD Billion)
  • Fig. 35 Business Process Outsourcing, by End Use: Market Share, 2024 & 2030
  • Fig. 36 BFSI Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 37 Healthcare Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 38 Manufacturing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 39 IT & Telecommunications Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 40 Retail Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 41 Government & Defense Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 42 Others Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Billion)
  • Fig. 43 Regional Market place: Key Takeaways
  • Fig. 44 North America Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 45 U.S. Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 46 Canada Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 47 Mexico Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 48 Europe Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 49 UK Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030,) (USD Billion)
  • Fig. 50 Germany Business Process Outsourcing Market Estimates and Forecasts (2018 - 2030,) (USD Billion)
  • Fig. 51 France Business Process Outsourcing Market Estimates and Forecasts (2018 - 2030,) (USD Billion)
  • Fig. 52 Asia Pacific Business Process Outsourcing Market Estimates and Forecast, 2018 - 2030 (USD Billion)
  • Fig. 53 China Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 54 India Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 55 Japan Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 56 Australia Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 57 Singapore Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 58 Malaysia Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 59 South Korea Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 60 Latin America Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 61 Brazil Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 62 MEA Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 63 Saudi Arabia Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 64 UAE Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 65 South Africa Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 66 Key Company Categorization
  • Fig. 67 Company Market Positioning
  • Fig. 68 Key Company Market Share Analysis, 2024
  • Fig. 69 Strategic Framework
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