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IT OutsourcingBPORPA

PUBLISHER: Grand View Research | PRODUCT CODE: 1942044

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PUBLISHER: Grand View Research | PRODUCT CODE: 1942044

Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service (Customer Services, Finance & Accounting), By Outsourcing Type, By Deployment, By End Use, By Region And Segment Forecasts, 2026 - 2033

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Description

Table of Contents

List of Tables

Business Process Outsourcing Market Summary

The global business process outsourcing market size was estimated at USD 328.37 billion in 2025 and is projected to reach USD 695.77 billion by 2033, growing at a CAGR of 9.9% from 2026 to 2033. The rapid adoption of digital transformation initiatives is boosting BPO demand as organizations deploy cloud platforms, AI-driven analytics, and automation tools.

Companies increasingly depend on BPO providers with advanced digital capabilities to manage, integrate, and optimize these technologies. Modern BPO vendors function as strategic transformation partners, supporting process re-engineering, enhancing data transparency, and enabling faster, insight-driven decision-making across enterprise operations.

The growth of customer experience (CX) management is a key driver of the BPO market as businesses face increasing pressure to deliver seamless, personalized, and round-the-clock customer interactions. Modern consumers expect consistent engagement across multiple channels, including voice, chat, email, and social media. To meet these expectations, organizations are outsourcing customer engagement functions to specialized BPO providers with multilingual workforces, advanced CRM platforms, AI-powered chatbots, and voice assistants. These providers enable faster response times, improved service quality, and data-driven personalization at scale. This trend is particularly strong in e-commerce, telecom, and financial services, where high customer volumes, competitive differentiation, and retention are critical to business success.

The rise of cloud technology plays a significant role in boosting the BPO sector due to its benefits, such as scalability, affordability, dependability, and flexibility. In addition, many businesses in the BPO industry have started offering their services through the cloud, which has further increased the adoption of BPO services. For example, in September 2024, NTT DATA, a Japanese technology services company, and IBM introduced SimpliZCloud, a completely managed cloud service powered by IBM LinuxONE, tailored to meet the infrastructure demands of critical workloads, particularly in financial services. The solution supports core banking, lending, and risk management applications, offering advanced performance, high availability, and robust security. By consolidating resources and optimizing infrastructure and enterprise software license costs, SimpliZCloud helps organizations reduce expenses. Its subscription-based model eliminates the need for significant capital investment and ongoing maintenance costs.

Technological innovations drive the expansion and growth of the business process outsourcing industry, heightened global competition, and advancements in technology. BPO enables organizations to enhance their profitability and minimize expenses. Advanced technologies such as process automation, cloud computing, and social networking are integrated with an organization's existing BPO software. By capitalizing on the increasing uptake of these technologies, service providers can boost the efficiency of the services they offer. Outsourcing service providers are anticipated to utilize technological advancements to address talent shortages, enhance products and services, and tackle market challenges while keeping operational costs low.

Global Business Process Outsourcing Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2021 to 2033. For this study, Grand View Research has segmented the global business process outsourcing market report based on service, outsourcing type, deployment, end use, and region:

  • Service Outlook (Revenue, USD Billion, 2021 - 2033)
  • Finance & Accounting
  • Human Resource
  • KPO
  • Procurement & Supply Chain
  • Customer Services
  • Sales & Marketing
  • Logistics
  • Training and Development Outsourcing
  • Others
  • Outsourcing Type Outlook (Revenue, USD Billion, 2021 - 2033)
  • Onshore
  • Nearshore
  • Offshore
  • Deployment Outlook (Revenue, USD Billion, 2021 - 2033)
  • Cloud
  • On-premise
  • End Use Outlook (Revenue, USD Billion, 2021 - 2033)
  • BFSI
  • Healthcare
  • Manufacturing
  • IT & Telecommunications
  • Retail
  • Government & Defense
  • Others
  • Regional Outlook (Revenue, USD Billion, 2021 - 2033)
  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • UK
    • Germany
    • France
  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Australia
    • Singapore
    • Malaysia
  • Latin America
    • Brazil
  • Middle East & Africa
    • UAE
    • Saudi Arabia
    • South Africa
Show more
Product Code: GVR-2-68038-484-0

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Methodology segmentation & scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
    • 1.3.1. Information Procurement
    • 1.3.2. Information or Data Analysis
    • 1.3.3. Market Formulation & Data Visualization
    • 1.3.4. Data Validation & Publishing
  • 1.4. Research Scope and Assumptions
    • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Business Process Outsourcing Variables, Trends & Scope

  • 3.1. Market Introduction/Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market Drivers Analysis
    • 3.3.2. Market Restraints Analysis
    • 3.3.3. Industry Opportunities
  • 3.4. Business Process Outsourcing Analysis Tools
    • 3.4.1. Porter's Analysis
      • 3.4.1.1. Bargaining power of the suppliers
      • 3.4.1.2. Bargaining power of the buyers
      • 3.4.1.3. Threats of substitution
      • 3.4.1.4. Threats from new entrants
    • 3.4.2. PESTEL Analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Economic and Social landscape
      • 3.4.2.3. Technological landscape
      • 3.4.2.4. Environmental landscape
      • 3.4.2.5. Legal landscape

Chapter 4. Business Process Outsourcing Market: Service Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Business Process Outsourcing: Service Movement Analysis, 2025 & 2033 (USD Billion)
  • 4.3. Finance & Accounting
    • 4.3.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 4.4. Human Resource
    • 4.4.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 4.5. KPO
    • 4.5.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 4.6. Procurement & Supply Chain
    • 4.6.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 4.7. Customer Services
    • 4.7.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 4.8. Sales & Marketing
    • 4.8.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 4.9. Logistics
    • 4.9.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 4.10. Training and Development Outsourcing
    • 4.10.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 4.11. Others
    • 4.11.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 5. Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Business Process Outsourcing: Outsourcing Type Movement Analysis, 2025 & 2033 (USD Billion)
  • 5.3. Onshore
    • 5.3.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 5.4. Nearshore
    • 5.4.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 5.5. Offshore
    • 5.5.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 6. Business Process Outsourcing Market: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Business Process Outsourcing: Deployment Movement Analysis, 2025 & 2033 (USD Billion)
  • 6.3. Cloud
    • 6.3.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 6.4. On-premise
    • 6.4.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 7. Business Process Outsourcing Market: End Use Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Business Process Outsourcing: End Use Movement Analysis, 2025 & 2033 (USD Billion)
  • 7.3. BFSI
    • 7.3.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.4. Healthcare
    • 7.4.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.5. Manufacturing
    • 7.5.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.6. IT & Telecommunications
    • 7.6.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.7. Retail
    • 7.7.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.8. Government & Defense
    • 7.8.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.9. Others
    • 7.9.1. Market Size Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 8. Business Process Outsourcing Market: Regional Estimates & Trend Analysis

  • 8.1. Business Process Outsourcing Share, By Region, 2025 & 2033, USD Billion
  • 8.2. North America
    • 8.2.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.2.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
    • 8.2.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
    • 8.2.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
    • 8.2.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.2.6. U.S.
      • 8.2.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.2.6.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.2.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.2.6.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.2.6.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.2.7. Canada
      • 8.2.7.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.2.7.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.2.7.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.2.7.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.2.7.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.2.8. Mexico
      • 8.2.8.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.2.8.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.2.8.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.2.8.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.2.8.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
  • 8.3. Europe
    • 8.3.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.3.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
    • 8.3.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
    • 8.3.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
    • 8.3.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.3.6. UK
      • 8.3.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.3.6.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.3.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.3.6.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.3.6.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.3.7. Germany
      • 8.3.7.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.3.7.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.3.7.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.3.7.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.3.7.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.3.8. France
      • 8.3.8.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.3.8.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.3.8.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.3.8.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.3.8.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
  • 8.4. Asia Pacific
    • 8.4.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.4.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
    • 8.4.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
    • 8.4.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
    • 8.4.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.4.6. China
      • 8.4.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.4.6.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.4.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.4.6.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.4.6.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.4.7. India
      • 8.4.7.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.4.7.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.4.7.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.4.7.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.4.7.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.4.8. Japan
      • 8.4.8.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.4.8.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.4.8.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.4.8.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.4.8.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.4.9. Australia
      • 8.4.9.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.4.9.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.4.9.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.4.9.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.4.9.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.4.10. Malaysia
      • 8.4.10.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.4.10.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.4.10.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.4.10.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.4.10.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.4.11. Singapore
      • 8.4.11.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.4.11.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.4.11.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.4.11.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.4.11.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.4.12. South Korea
      • 8.4.12.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.4.12.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.4.12.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.4.12.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.4.12.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
  • 8.5. Latin America
    • 8.5.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.5.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
    • 8.5.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
    • 8.5.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
    • 8.5.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.5.6. Brazil
      • 8.5.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.5.6.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.5.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.5.6.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.5.6.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
  • 8.6. Middle East & Africa
    • 8.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
    • 8.6.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
    • 8.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
    • 8.6.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
    • 8.6.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.6.6. Saudi Arabia
      • 8.6.6.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.6.6.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.6.6.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.6.6.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.6.6.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.6.7. UAE
      • 8.6.7.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.6.7.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.6.7.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.6.7.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.6.7.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)
    • 8.6.8. South Africa
      • 8.6.8.1. Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
      • 8.6.8.2. Market estimates and forecast by service, 2021 - 2033 (USD Billion)
      • 8.6.8.3. Market estimates and forecast by outsourcing type, 2021 - 2033 (USD Billion)
      • 8.6.8.4. Market estimates and forecast by deployment, 2021 - 2033 (USD Billion)
      • 8.6.8.5. Market estimates and forecast by end use, 2021 - 2033 (USD Billion)

Chapter 9. Competitive Landscape

  • 9.1. Recent Developments & Impact Analysis by Key Market Participants
  • 9.2. Company Categorization
  • 9.3. Company Market Share Analysis
  • 9.4. Company Heat Map Analysis
  • 9.5. Strategy Mapping
    • 9.5.1. Expansion
    • 9.5.2. Mergers & Acquisition
    • 9.5.3. Partnerships & Collaborations
    • 9.5.4. New Product Launches
    • 9.5.5. Research And Development
  • 9.6. Company Profiles
    • 9.6.1. Accenture
      • 9.6.1.1. Participant's Overview
      • 9.6.1.2. Financial Performance
      • 9.6.1.3. Product Benchmarking
      • 9.6.1.4. Recent Developments
    • 9.6.2. Amdocs
      • 9.6.2.1. Participant's Overview
      • 9.6.2.2. Financial Performance
      • 9.6.2.3. Product Benchmarking
      • 9.6.2.4. Recent Developments
    • 9.6.3. Atos SE
      • 9.6.3.1. Participant's Overview
      • 9.6.3.2. Financial Performance
      • 9.6.3.3. Product Benchmarking
      • 9.6.3.4. Recent Developments
    • 9.6.4. Capgemini
      • 9.6.4.1. Participant's Overview
      • 9.6.4.2. Financial Performance
      • 9.6.4.3. Product Benchmarking
      • 9.6.4.4. Recent Developments
    • 9.6.5. Capita plc
      • 9.6.5.1. Participant's Overview
      • 9.6.5.2. Financial Performance
      • 9.6.5.3. Product Benchmarking
      • 9.6.5.4. Recent Developments
    • 9.6.6. CBRE
      • 9.6.6.1. Participant's Overview
      • 9.6.6.2. Financial Performance
      • 9.6.6.3. Product Benchmarking
      • 9.6.6.4. Recent Developments
    • 9.6.7. Cognizant
      • 9.6.7.1. Participant's Overview
      • 9.6.7.2. Financial Performance
      • 9.6.7.3. Product Benchmarking
      • 9.6.7.4. Recent Developments
    • 9.6.8. Concentrix Corporation
      • 9.6.8.1. Participant's Overview
      • 9.6.8.2. Financial Performance
      • 9.6.8.3. Product Benchmarking
      • 9.6.8.4. Recent Developments
    • 9.6.9. HCL Technologies Limited
      • 9.6.9.1. Participant's Overview
      • 9.6.9.2. Financial Performance
      • 9.6.9.3. Product Benchmarking
      • 9.6.9.4. Recent Developments
    • 9.6.10. Infosys Limited
      • 9.6.10.1. Participant's Overview
      • 9.6.10.2. Financial Performance
      • 9.6.10.3. Product Benchmarking
      • 9.6.10.4. Recent Developments
    • 9.6.11. International Business Machines Corporation (IBM)
      • 9.6.11.1. Participant's Overview
      • 9.6.11.2. Financial Performance
      • 9.6.11.3. Product Benchmarking
      • 9.6.11.4. Recent Developments
    • 9.6.12. Sodexo
      • 9.6.12.1. Participant's Overview
      • 9.6.12.2. Financial Performance
      • 9.6.12.3. Product Benchmarking
      • 9.6.12.4. Recent Developments
    • 9.6.13. TATA Consultancy Services Limited
      • 9.6.13.1. Participant's Overview
      • 9.6.13.2. Financial Performance
      • 9.6.13.3. Product Benchmarking
      • 9.6.13.4. Recent Developments
    • 9.6.14. Tech Mahindra Limited
      • 9.6.14.1. Participant's Overview
      • 9.6.14.2. Financial Performance
      • 9.6.14.3. Product Benchmarking
      • 9.6.14.4. Recent Developments
    • 9.6.15. Teleperformance
      • 9.6.15.1. Participant's Overview
      • 9.6.15.2. Financial Performance
      • 9.6.15.3. Product Benchmarking
      • 9.6.15.4. Recent Developments
    • 9.6.16. TTEC Holdings, Inc.
      • 9.6.16.1. Participant's Overview
      • 9.6.16.2. Financial Performance
      • 9.6.16.3. Product Benchmarking
      • 9.6.16.4. Recent Developments
    • 9.6.17. Wipro
      • 9.6.17.1. Participant's Overview
      • 9.6.17.2. Financial Performance
      • 9.6.17.3. Product Benchmarking
      • 9.6.17.4. Recent Developments
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Product Code: GVR-2-68038-484-0

List of Tables

  • Table 1 List of Abbreviation
  • Table 2 Global business process outsourcing market, 2021 - 2033 (USD Billion)
  • Table 3 Global business process outsourcing market, by region, 2021 - 2033 (USD Billion)
  • Table 4 Global business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 5 Global business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 6 Global business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 7 Global business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 8 Global finance & accounting market by region, 2021 - 2033 (USD Billion)
  • Table 9 Global human resource market by region, 2021 - 2033 (USD Billion)
  • Table 10 Global KPO market by region, 2021 - 2033 (USD Billion)
  • Table 11 Global procurement & supply chain market by region, 2021 - 2033 (USD Billion)
  • Table 12 Global customer services market by region, 2021 - 2033 (USD Billion)
  • Table 13 Global sales & marketing market by region, 2021 - 2033 (USD Billion)
  • Table 14 Global logistics market by region, 2021 - 2033 (USD Billion)
  • Table 15 Global training and development outsourcing market by region, 2021 - 2033 (USD Billion)
  • Table 16 Global others market by region, 2021 - 2033 (USD Billion)
  • Table 17 Global onshore market by region, 2021 - 2033 (USD Billion)
  • Table 18 Global nearshore market by region, 2021 - 2033 (USD Billion)
  • Table 19 Global offshore market by region, 2021 - 2033 (USD Billion)
  • Table 20 Global on-premise market by region, 2021 - 2033 (USD Billion)
  • Table 21 Global cloud market by region, 2021 - 2033 (USD Billion)
  • Table 22 Global BFSI market by region, 2021 - 2033 (USD Billion)
  • Table 23 Global healthcare market by region, 2021 - 2033 (USD Billion)
  • Table 24 Global manufacturing market by region, 2021 - 2033 (USD Billion)
  • Table 25 Global IT & telecommunications market by region, 2021 - 2033 (USD Billion)
  • Table 26 Global retail market by region, 2021 - 2033 (USD Billion)
  • Table 27 Global government & defense market by region, 2021 - 2033 (USD Billion)
  • Table 28 Global others market by region, 2021 - 2033 (USD Billion)
  • Table 29 North America business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 30 North America business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 31 North America business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 32 North America business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 33 U.S. business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 34 U.S. business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 35 U.S. business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 36 U.S. business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 37 Canada business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 38 Canada business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 39 Canada business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 40 Canada business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 41 Mexico business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 42 Mexico business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 43 Mexico business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 44 Mexico business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 45 Europe business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 46 Europe business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 47 Europe business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 48 Europe business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 49 UK business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 50 UK business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 51 UK business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 52 UK business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 53 Germany business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 54 Germany business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 55 Germany business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 56 Germany business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 57 France business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 58 France business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 59 France business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 60 France business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 61 Asia Pacific business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 62 Asia Pacific business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 63 Asia Pacific business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 64 Asia Pacific business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 65 China business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 66 China business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 67 China business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 68 China business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 69 India business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 70 India business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 71 India business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 72 India business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 73 Japan business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 74 Japan business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 75 Japan business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 76 Japan business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 77 Australia business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 78 Australia business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 79 Australia business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 80 Australia business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 81 Singapore business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 82 Singapore business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 83 Singapore business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 84 Singapore business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 85 Malaysia business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 86 Malaysia business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 87 Malaysia business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 88 Malaysia business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 89 South Korea business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 90 South Korea business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 91 South Korea business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 92 South Korea business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 93 Latin America business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 94 Latin America business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 95 Latin America business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 96 Latin America business process outsourcing market, by application, 2021 - 2033 (USD Billion)
  • Table 97 Latin America business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 98 Brazil business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 99 Brazil business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 100 Brazil business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 101 Brazil business process outsourcing market, by application, 2021 - 2033 (USD Billion)
  • Table 102 Brazil business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 103 Middle East & Africa business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 104 Middle East & Africa business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 105 Middle East & Africa business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 106 Middle East & Africa business process outsourcing market, by application, 2021 - 2033 (USD Billion)
  • Table 107 Middle East & Africa business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 108 UAE business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 109 UAE business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 110 UAE business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 111 UAE business process outsourcing market, by application, 2021 - 2033 (USD Billion)
  • Table 112 UAE business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 113 Saudi Arabia business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 114 Saudi Arabia business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 115 Saudi Arabia business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 116 Saudi Arabia business process outsourcing market, by application, 2021 - 2033 (USD Billion)
  • Table 117 Saudi Arabia business process outsourcing market, by end use, 2021 - 2033 (USD Billion)
  • Table 118 South Africa business process outsourcing market, by service, 2021 - 2033 (USD Billion)
  • Table 119 South Africa business process outsourcing market, by outsourcing type, 2021 - 2033 (USD Billion)
  • Table 120 South Africa business process outsourcing market, by deployment, 2021 - 2033 (USD Billion)
  • Table 121 South Africa business process outsourcing market, by application, 2021 - 2033 (USD Billion)
  • Table 122 South Africa business process outsourcing market, by end use, 2021 - 2033 (USD Billion)

List of Figures

  • Fig. 1 Business Process Outsourcing Market Segmentation
  • Fig. 2 Market landscape
  • Fig. 3 Information Procurement
  • Fig. 4 Data Analysis Models
  • Fig. 5 Market Formulation and Validation
  • Fig. 6 Data Validating & Publishing
  • Fig. 7 Market Snapshot
  • Fig. 8 Segment Snapshot
  • Fig. 9 Competitive Landscape Snapshot
  • Fig. 10 Business Process Outsourcing: Industry Value Chain Analysis
  • Fig. 11 Business Process Outsourcing: Market Dynamics
  • Fig. 12 Business Process Outsourcing: PORTER's Analysis
  • Fig. 13 Business Process Outsourcing: PESTEL Analysis
  • Fig. 14 Business Process Outsourcing Share by Service, 2025 & 2033 (USD Billion)
  • Fig. 15 Business Process Outsourcing, by Service: Market Share, 2025 & 2033
  • Fig. 16 Finance & Accounting Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 17 Human Resource Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 18 KPO Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 19 Procurement & Supply Chain Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 20 Customer Services Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 21 Sales & Marketing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 22 Logistics Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 23 Training and Development Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 24 Others Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 25 Business Process Outsourcing Share by Outsourcing Type, 2025 & 2033 (USD Billion)
  • Fig. 26 Business Process Outsourcing, by Outsourcing Type: Market Share, 2025 & 2033
  • Fig. 27 Onshore Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 28 Nearshore Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 29 Offshore Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 30 Business Process Outsourcing Share by Deployment, 2025 & 2033 (USD Billion)
  • Fig. 31 Business Process Outsourcing, by Deployment: Market Share, 2025 & 2033
  • Fig. 32 Cloud Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 33 On-premise Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 34 Business Process Outsourcing Share by End Use, 2025 & 2033 (USD Billion)
  • Fig. 35 Business Process Outsourcing, by End Use: Market Share, 2025 & 2033
  • Fig. 36 BFSI Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 37 Healthcare Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 38 Manufacturing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 39 IT & Telecommunications Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 40 Retail Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 41 Government & Defense Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 42 Others Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 43 Regional Marketplace: Key Takeaways
  • Fig. 44 North America Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 45 U.S. Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 46 Canada Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 47 Mexico Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 48 Europe Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 49 UK Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 50 Germany Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 51 France Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 52 Asia Pacific Business Process Outsourcing Market Estimates and Forecast, 2021 - 2033 (USD Billion)
  • Fig. 53 China Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 54 India Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 55 Japan Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 56 Australia Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 57 Singapore Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 58 Malaysia Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 59 South Korea Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 60 Latin America Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 61 Brazil Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 62 MEA Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 63 Saudi Arabia Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 64 UAE Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 65 South Africa Business Process Outsourcing Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • Fig. 66 Key Company Categorization
  • Fig. 67 Company Market Positioning
  • Fig. 68 Key Company Market Share Analysis, 2024
  • Fig. 69 Strategic Framework
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