Market Research Report
Proactive Services Market Size, Share & Trends Analysis Report By Service, By Technology (Analytics, Artificial Intelligence), By Enterprise Size, By Application, By End Use, By Region, And Segment Forecasts, 2020 - 2027
|Published by||Grand View Research, Inc.||Product code||952615|
|Published||Content info||150 Pages
Delivery time: 2-3 business days
|Proactive Services Market Size, Share & Trends Analysis Report By Service, By Technology (Analytics, Artificial Intelligence), By Enterprise Size, By Application, By End Use, By Region, And Segment Forecasts, 2020 - 2027|
|Published: July 7, 2020||Content info: 150 Pages||
Market Growth & Trends
The global proactive services market size is anticipated to reach USD 10.41 billion by 2027, registering a CAGR of 18.7% from 2020 to 2027, according to a new report by Grand View Research, Inc. The major factors driving the growth are the huge costs incurred because of unplanned IT outages, growing cyber threats and attacks, and increasing focus toward delivering better customer experience. Proactive services are helping organizations in identifying and solving these problems before they occur.
Organizations are offering self-service option with integrated knowledge as a part of their proactive strategy, which helps in reducing the time to resolve problems. These services also help in reducing cost as it cuts down the operating cost of running call centers. For instance, live chat facilities as a part of proactive services serve to be an effective communication channel for the company's existing and potential customers. This has resulted in increasing sales and improving customer satisfaction.
The global rise in urbanization and digitization has made businesses to switch towards employing solutions driven by technology to achieve the fast business growth. The cloud technology usage allows various SMEs to implement modern solutions at reasonable prices without any need of frequently replace or upgrade the systems. Furthermore, factors such as improvement in operational flexibility and enhancement of customer experience are supporting the market growth along with the identification of new revenue sources.