PUBLISHER: IDC | PRODUCT CODE: 1276248
PUBLISHER: IDC | PRODUCT CODE: 1276248
Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023-2027
This IDC study provides a forecast for the worldwide and U.S. BPO services market for 2023-2027."Growth in the worldwide BPO market is stable, and it is hard to suggest yet that any economic uncertainties will impact the BPO submarkets. Many contact center/CX service providers have seen solid revenue growth and strong performances despite challenging macroeconomic conditions, including double-digit profitability growth and leading margins. Other BPO providers that offer multiple BPO lines of business/services (e.g., finance and accounting [F&A] and procurement) also saw YoY revenue growth for their BPO businesses and digital operations. IDC survey data suggests that the biggest reduction in budgets will occur in professional services over managed services or consulting over anything else, and managed service rates are not where buyers expect inflation to have the greatest impact on costs," says Ali Close, research manager of IDC's Business Process Services program.
IDC Market Forecast Figure
Executive Summary
Advice for Service Providers
Market Forecast
- Worldwide Business Process Outsourcing Services Spending Forecast by Region
- U.S. Business Process Outsourcing Services Spending Forecast
- Worldwide BPO Services Spending by Key Horizontal
- U.S. BPO Services Spending by Key Horizontal
Market Context
- Drivers and Inhibitors
- Drivers
- Cost Management
- Need for Greater Agility and Operational Efficiencies
- Desire to More Closely Link IT with Business Performance
- Access to New Skills and Technology
- Inhibitors
- Loss of Control (Business Processes and Data Quality)
- Drivers
- Significant Market Developments
- Changes from Prior Forecast
Market Definition
- Key Horizontal Business Process Outsourcing Services
- Human Resources Business Process Outsourcing Services
- Procurement Business Process Outsourcing Services
- Finance and Accounting Business Process Outsourcing Services
- Customer Care Business Process Outsourcing Services
Methodology
Related Research
