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Utilities Smart Customer Operations Quarterly Update: April-June 2022

Published: | IDC | 14 Pages | Delivery time: 1-2 business days


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Utilities Smart Customer Operations Quarterly Update: April-June 2022
Published: July 29, 2022
Content info: 14 Pages
Delivery time: 1-2 business days
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  • Table of Contents

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; customer engagement, smart metering, digital transformation, and emobility developments; and developments in smart homes, smart buildings, and smart cities in 2Q22."While 2021 established a new post-pandemic normal and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine at the beginning of 2022 is jeopardizing sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

Product Code: US48634922

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 2Q22
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • M&As, Agreements, Reorganizations, and Major Business Developments, 2Q22
    • Spanish Renewable Power Supplier Holaluz Buys Bulb's Unit in Spain
    • Shell to Acquire Sprng Energy Group
    • Cbus Acquires 10% Stake in CIP's 2.2GW Australian Offshore Wind Farm
    • IPA Qatar, Iberdrola to Advance Qatar Digital Utility and Innovation
  • Customer Care and Billing, 2Q22
    • Itron's DI Meters Integrate PayGo Solutions for Real-Time Energy Insights
    • Oracle Releases Oracle Utilities Agent Service
  • Customer Engagement, 2Q22
    • DEWA Launches Electricity and Water Self-Assessment Tool
    • Energy Queensland Signs With Itron for Mobile Meter Management Solution
  • Smart Metering, 2Q22
    • One Million Smart Meters for Israel
    • Ecuador Advances Smart Metering
    • Trilliant Partners With SAMART to Deploy AMI in Thailand
    • SDG&E Plan to Improve in Smart Meters and Smart Grids
    • CenterPoint Energy to Deploy 3 Million Intelis Natural Gas Smart Meters
    • Cranberry Analytics to Integrate LoRaWAN in its Smart Water Meters
  • Digital Transformation, 2Q22
    • Oracle Industry Innovation Labs Coordinates Stakeholder Solutions
    • Gasum Expands Trading Capabilities with Hansen
    • Exelon Corporation Signs With Hansen Technologies
    • Swissgrid Signs With Hansen Technologies for Hansen MDM
    • United Illuminating Partners With Bidgely on EV-Charging Program in the U.S.
    • Scottish Water Invests in Internet of Things to Protect Flood-Prone Areas
    • Honeywell, Google Nest Smart Thermostats to Form Virtual Power Plants
    • Generac Grid Services Unveils New EV Charging Solutions
  • Major eMobility Agreements, 2Q22
    • First Electric Bus Added to New York's NFTA Fleet
    • Cyprus Invests $1.6 Million in Photovoltaic EV Charging
    • Volkswagen, bp to Roll out 8,000 EV Charge Points Across Europe by 2024
    • Bangkok Boats Bolster eMobility
    • ChargeLab Pools Funding to Expand EV Charger Management Platform
    • Enel's Second Life EV Storage System Optimizes Used Batteries
  • Smart Homes, Smart Buildings, and Smart Cities, 2Q22
    • Brunei, Actility Deploy LoRaWAN Network for Smart City Services
    • Los Angeles to Demonstrate Digital Twins in Decarbonizing Buildings
    • RealTerm, Ubicquia Slash Streetlight Energy Consumption Across 30 Cities
    • Home Electrification Program for Low-to-Moderate Income Californians
    • Sustainable City Yiti Valued at $1 Billion to Drive Net-Zero Goals


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