What are you looking for?
Need help finding what you are looking for? Contact Us


Cover Image


European Unified Communications and Collaboration Market Shares, 2021: Vendors Shaping 2021

PAGES: 14 Pages
DELIVERY TIME: 1-2 business days
PDF (Single User License)
USD 4500

Add to Cart

The IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and UCaaS. The study outlines trends in market shares and provides recommendations for market players."Hybrid work models are now shaping UC&C solutions with even greater focus on cloud-based solutions that can support more complex use cases through sophisticated features. The next wave of UC&C innovations will focus on driving collaboration across work streams and narrowing barriers caused by physical gaps" said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.

Product Code: EUR149663622

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

  • Make Cloud Solutions a Priority for New and Existing Customers
  • Consider Hybrid Deployments for Pure Cloud-Averse Businesses
  • Cloud Security Must Become a Priority for Providers
  • Build on Partnerships and Expand UC&C Offerings to Include Specific Vertical Solutions
  • Integrate Newer Technologies into UC&C Offerings and Provide Bundled Offerings

Market Share

Who Shaped the Year

  • Microsoft has Bolstered its Position as the UC&C Market Leader
  • Cisco Lost Ground in 2021 But Retains a Strong Overall Market Share
  • Zoom Strengthens its Third Overall Position in UC&C
  • Avaya Gained Market Share Despite Difficulties
  • ALE Saw Overall Growth But Lost Market Share in 2021
  • Mitel has Returned to Public View

Market Context

  • Significant Market Developments
    • UC Collaboration Enhancements Are Helping Businesses Implement Permanent Hybrid Working Solutions
    • Voice Is a Key Part of the Communications Platform
    • Enterprise Videoconferencing Providers Are Targeting Restructured Office Rooms
    • On-Prem Equipment Is on a Downward Trend
    • Partners will Play a Key Role in Go to Market


  • Quantitative Data

Market Definition

  • IP PBX Systems
    • IP PBX Systems (On Premises)
    • IP Phones
    • UC Systems (On Premises)
  • Managed/Hosted Voice/UCaaS
    • Hosted Voice or Public Cloud UCaaS
    • Private Cloud UCaaS
  • UC Collaboration
  • Enterprise Videoconferencing Systems

Related Research

Have a question?

Jeroen Van Heghe

Manager - EMEA



Christine Sirois

Manager - Americas


Questions? Please give us a call or visit the contact form.
Hi, how can we help?
Contact us!