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Utilities Smart Customer Operations Quarterly Update: July-September 2022

PAGES: 18 Pages
DELIVERY TIME: 1-2 business days
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This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; conservation and energy-efficiency initiatives; smart metering; emobility developments; and developments in smart homes, smart buildings, and smart cities and digital transformation in 3Q22."While 2021 established a new post-pandemic normal and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine at the beginning of 2022 is jeopardizing sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

Product Code: US48635022

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 3Q22
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • M&As, Agreements, Reorganizations, and Major Business Developments, 3Q22
    • Italgas Launches Innovation Drive in the U.S.
    • Nano Energies Becomes First Licensed Electricity Aggregator in Croatia
  • Customer Care and Billing, 3Q22
    • Singapore Gentailer Selects Gentrack to Improve Customer Experiences
    • EDF Looks to Pay-as-You Go Meters Amid British Billing Crisis
    • Colombian Celsia Deploys Suite of Oracle Solutions
  • Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 3Q22
    • Scottish Fintech Start-Up Snugg Raises Funds to Simplify Energy Efficiency
    • PG&E, Tesla Launch Virtual Power Plant Program
    • Samsung's Smart Platform, Itron's IIoT Joined for Utility-Scale DERMS
    • PTC India, AutoGrid Enter MOU to Collaborate for Indian Power Market
  • Smart Metering, 3Q22
    • Adani Electricity Invests $62 Million in Mumbai Smart Meter Installations
    • Atlantic City Electric Set to Upgrade 565,000 Smart Meters
    • Siemens to Equip Alexandria With ADMS, AMI, and 300,000 Smart Meters
    • Serbia Smart Metering Project Supported by EU
    • Isle of Man to Install 50,000 Smart Meters
    • Smart Meters for Poland's Tauron
    • CEDIS Extends AMI Project With 20,000 Smart Meter Replacements
    • Genus Power Infrastructures Orders 1 Million Smart Metering Solutions From CyanConnode
    • Italgas Reti Selects MeteRSIT to Design Gas Smart Meters
    • 5 Million IoT-Enabled Smart Meters for India
    • Tata Power-DDL Deploys OCR Tech to Optimize Meter Readings in India
    • DEWA Analytics Platform to Enhance Smart Meter Management
  • Major eMobility Agreements, 3Q22
    • AGL Energy, Kaluza to Offer Smart Charging Services
    • Shell, ABB to Launch Nationwide Network of Fastest EV Charger in Germany
    • Belgium Orders 4,400 Public EV Charge Points Over Next Two Years
    • Power Poles Transformed Into Front-of-Meter EV Charging Stations
    • 1 Million EV Charge Point Milestone in France
    • Project BATRAW: Raw Material Recovery from EV Batteries
    • CPUC Decision Makes California First State to Allow Submetering of EV
    • Uplight Launches Grid-Minded EV Software Suite With AMI Analytics
    • National Grid, Octopus Energy Demonstrate First V2G in Great Britain EV
    • Spanish Resort to Develop Major PV Generation and EV Hubs
  • Smart Homes, Smart Buildings, and Smart Cities, 3Q22
    • U.K. Smart-Grid-Powered Electric Homes to Be Installed in the U.K.
    • E.ON Launches Home Energy-Efficiency Drive in Sweden
    • Efficient Public Lighting in Chile is the Solution for La Florida
    • UAE Smart City Deploys Smart Strategies to Become Living Lab
    • ABB, Caverion Collaborate to Accelerate Carbon-Neutral Buildings
  • Digital Transformation, 3Q22
    • BSES Chooses Bidgely for Transitioning Toward a Greener and Digitalized Future
    • Bidgely Selected as the Technology Service Provider for Energy Theft Solution
    • Eneco Selects Capgemini for Sustainable Energy Transition and Growth Strategy
    • Centrica Modernizes Applications With VMware
    • E.ON, npower Business Solutions Consolidate I&C Division on Gentrack


Learn More

  • Related Research
  • Synopsis
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Jeroen Van Heghe

Manager - EMEA



Christine Sirois

Manager - Americas


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