European Unified Communications-as-a-Service Forecast, 2021-2026

Description

This IDC Market Forecast analyzes the European unified communications as a service market over the 2020-2025 forecast period. UCaaS momentum is being driven by hybrid work. The trend is to unify communications and collaboration modalities into one app to enhance user experience and work fluidity. With collaboration tools now mostly residing in the cloud, businesses aim to have voice in the cloud as well for seamless integration. They are, however, taking a cautious and structured approach to cloud migration when it comes to voice to avoid disruptions to workflow. "Going forward, vendors need to offer migration support and hybrid deployment options to help businesses migrate to cloud smoothly," said Oru Mohiuddin, senior research manager, IDC European Unified Communications and Collaboration.

Product Code: EUR149796622

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Extend Your Market Reach
- Prioritize Customer Life-Cycle Management
- Work with Channel Partners for Market Success
Assure Customers of a Smooth Migration Process
- Support Migration to Cloud
- Offer Hybrid Deployment
Provide High-Quality Service and Sophisticated Features

Market Forecast

Market Context

Drivers and Inhibitors
- Drivers
  - The Constant Need to Connect
  - Healthy Competition Breeds Excellence
- Inhibitors
  - Market Saturation
  - Security Worries Halt Progression
Significant Market Developments
- Voice Remains Important in Business Communications
- UCaaS Players Are Developing More Options to Cater to Varying Business Needs
- Vendors Are Enabling the Option to "Bring in Your Own Carrier"
- There Is Growing Reliance on Channel Partners for Market Reach
- Channel Partners Are Developing Their Own Niche
- Pricing Remains Afloat
- Vendors Are Combining Contact Centers and UCaaS into the Same Package
Changes from Prior Forecast