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Utilities Smart Customer Operations Quarterly Update: October-December 2022

PAGES: 14 Pages
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This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer engagement; customer care & billing and customer experience management; customer data and analytics; conservation and energy-efficiency initiatives, smart metering, and emobility developments; digital transformation; and ICT wins in 4Q22."While 2021 established a new, post-pandemic normal, and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine in the beginning of 2022 jeopardizes sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys by prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

Product Code: US49143223

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
  • Situation Overview
    • Business Environment, 4Q22
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • M&As, Agreements, Reorganizations, and Major Business Developments, 4Q22
    • Iberdrola Spurs 11 Million Customers to Reduce Energy Use
    • Octopus Energy Flexibility Scheme Pays Prosumers to Support the Grid
  • Customer Care & Billing and Customer Experience Management, 4Q22
    • Engie Partners With Gentrack, Empowering British Industry
    • Gentrack, Merkle Bring Customer-Centric Salesforce Solutions to Utilities
  • Customer Engagement, 4Q22
    • U.K.'s National Grid to Pay Smart Meter Homes to Reduce Their Energy Use
    • TenneT Launches Flexibility Monetization Tool
    • Smart Meters, Heat Pumps to Drive Belgian Domestic Flexibility
    • SCP Partners With Recurve for VPPs in Sonoma and Mendocino Counties
    • Hoosier Energy Member Co-op Launches "Connect to Save" Program
    • KBC Uses Eliq to Give Mobile Banking Customers Insight Into Home Energy Consumption
    • Schneider Electric Partners With Eliq
  • Customer Data and Analytics, 4Q22
    • Bidgely Partners With U.S. Coop NISC
  • Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 4Q22
    • ARENA, Shell Energy to Demonstrate Commercial Flexibility in Australia
    • Propeye Integrates Semtech's LoRa Devices for U.S. Launch
  • Smart Metering, 4Q22
    • New York Approves Revelo Advanced Meter
    • PNM Proposes $344 Million Grid Modernization Plan in New Mexico
    • Egyptian NDEDC Awards Grid Control, AMI Contracts to Siemens
    • Finland's Vaasa Electricity Network to Install 65,000 Smart Meters
    • Red Electrica, EnerAgen Collaborate on Smart Meter Analysis Hub
    • Singapore to Connect 300,000 Itron Smart Water Meters
    • U.S. Tech Partnership to Advance Utility Water Loss Detection and Metering
  • Major eMobility Agreements, 4Q22
    • East Bay Community Energy Launched EV Charging Program
    • Hertz, bp Collaborate on EV Charging in North America
    • Volkswagen Steps Up EV Battery Development and Production
    • Pay-As-You-Drive Electric Motorcycles Hit the Roads in Rwanda
  • Digital Transformation, 4Q22
    • PwC Acquires Data-Focused Consulting Firm Sagence
    • Cognizant Acquires Energy and Utility Specialist Utegration
    • DEWA Launches DEWAVerse Platform on Metaverse
    • Eletrobras Digitalizes With Google Cloud
    • Centrica Extends Relationship With Cognizant
  • ICT Wins, 4Q22
    • Jamtkraft Selects Hansen for Regulating Power Market Operations


Learn More

  • Related Research
  • Synopsis
Have a question?

Jeroen Van Heghe

Manager - EMEA



Christine Sirois

Manager - Americas


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