PUBLISHER: IDC | PRODUCT CODE: 1354150
PUBLISHER: IDC | PRODUCT CODE: 1354150
Asia/Pacific (Excluding Japan and China) Customer Experience Services Forecast, 2022-2027
This IDC study provides an analysis of the Asia/Pacific (excluding Japan and China) (APEJC) customer experience services market for the 2023-2027 forecast period."In the dynamic landscape of Asia/Pacific, businesses recognize that delivering exceptional CX is the key to unlocking growth and loyalty. They turn to trusted partners for invaluable guidance because navigating this diverse region requires local insight and global expertise," says James Sivalingam, senior program manager, IDC Asia/Pacific. "As the pursuit of superior CX intensifies across Asia/Pacific, the demand for specialized CX services is poised to soar, empowering businesses to thrive in this evolving marketplace," he adds.
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
- APEJC CX Services by Subregions and Segments
Market Context
- Drivers and Inhibitors
- Drivers
- Usage of AI and Automation in CX
- Increased Customer Expectations
- Inhibitors
- Fragmented Customer Journeys
- Data Limitations and Analytics Capabilities
- Growing and Ongoing Talent Shortages
- Drivers
- Significant Market Developments
- Conversational Applications
- Knowledge Management Applications
- Marketing Applications
- Changes from Prior Forecast
Market Definition
Methodology
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