ServiceNow World Forum London 2024: The AI Platform for Business Transformation - An IDC EMEA Perspective

This IDC Market Note analyzes major announcements and topics discussed during ServiceNow EMEA Industry Analyst Summit 2024 - colocated with the customer and partner event, ServiceNow World Forum London - on October 2."The impact of AI in terms of the company's portfolio is becoming increasingly evident, with all ServiceNow workflow and industry areas - Technology, Employee, Customer & Industry, Creator, and Finance & Supply Chain - now augmented by AI features and capabilities," said Andrea Siviero, senior research director, IDC's Digital Economy, Digital Business, and Future of Work.