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PUBLISHER: IDC | PRODUCT CODE: 1747996
PUBLISHER: IDC | PRODUCT CODE: 1747996
Huawei Launches AI Contact Center Solution in Europe
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PAGES: 8 Pages
DELIVERY TIME: 1-2 business days
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Huawei's AI Contact Center (AICC) solution, launched in Europe, is a comprehensive solution that covers all aspects of contact center operations. It is a flexible platform that allows contact centers to integrate with third-party applications while benefiting from a unified experience. Its unique offering is its video platform, which converts IVR into a video experience while driving monetization scopes for contact centers. It comes with security protocols across infrastructural layers and provides access to professional and support services, closely aligning with customer needs in the region.
Product Code: EUR153389025
Executive Snapshot
In This Market Note
- AICC's Salient Features
- AI-Powered Self-Service
- Video as a Monetizing Channel
- AI-Powered Agent-Assist
- AI-Powered Marketing
- Automated WFM/WFO
- Comprehensive Contact Center Monitoring System
- Flexible Online Reporting
- Deeply Embedded Security Protocols
- Unified and Flexible Platform
- Professional and Support Services
IDC's Point of View
- Video as AICC's Unique Proposition
- Detailed Analytics with Flexible Options
- Security Across Infrastructural Layers
- Flexible Options
- Professional and Support Services
- Comprehensive End-to-End Solution with Unique Features
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- Related Research
- Synopsis
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