Aftermarket Driver Safety: Fleet Management Turns to Safety

This IDC Perspective highlights the evolving role of aftermarket service fleet management technologies, emphasizing the shift from punitive tracking to enhancing driver safety and customer outcomes. It underscores the importance of leveraging technology to improve the worker experience and operational efficiency, advocating for tools that empower drivers, enhance safety, and provide career growth opportunities. "The fleet management technology market has the opportunity to play a vital role in the overall service life cycle," states Aly Pinder Jr., research vice president, Aftermarket Services Strategies, IDC. "However, aftermarket service organizations must transform from thinking of fleet management tools as punitive tracking to empowering drivers, enhancing safety, and boosting customer outcomes. Organizations need to embrace the technology as a tool for growth, not just monitoring."