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PUBLISHER: IDC | PRODUCT CODE: 1762783

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PUBLISHER: IDC | PRODUCT CODE: 1762783

Frontline Workers Perspective on AI: The Good, The Bad and the Ugly

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PAGES: 7 Pages
DELIVERY TIME: 1-2 business days
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USD 7500

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The integration of AI in workplaces is transforming industries, enhancing productivity, and reshaping roles, for both office and frontline workers. But despite AI's potential, a gap exists in adoption and training between office and frontline employees, with the latter facing challenges in terms of access and skills confidence."Frontline workers express concerns about job security and lack of training, risking the development of a two-tier workforce. Service providers can bridge this gap by offering user-friendly AI tools and education for frontline employees, ensuring equitable benefits." - Associate Director Meike Escherich, IDC European Future of Work

Product Code: EUR153574725

Executive Snapshot

New Market Developments and Dynamics

  • The Good: AI Sentiment and Adoption Are on the Up
  • The Bad: AI Skills Confidence Is Still Lacking
  • The Ugly: AI Fear Is Not Being Managed Properly

Advice for Service Providers

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  • Related Research
  • Synopsis
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Jeroen Van Heghe

Manager - EMEA

+32-2-535-7543

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Christine Sirois

Manager - Americas

+1-860-674-8796

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