Bridging the IT Skills Gap: The Case for GenAI Integration

This IDC Perspective explores how generative AI (GenAI) can help organizations close the widening skills gaps caused by technological advancements and shifting workforce demographics. Despite the fact that most global enterprises are already using GenAI tools, many initiatives remain stuck in isolated pilots or proofs of concept, with limited measurable success. IT leaders must move beyond isolated GenAI initiatives to implement cohesive, enterprisewide strategies that embed personalized skill development into daily workflows, accelerating employee onboarding, reskilling existing staff, and improving external contractor integration. "Closing the skills gap requires continuous, targeted training that traditional methods simply can't deliver," says Mona Liddell, research manager, Quantitative Analysis, CIO Executive Research. "Generative AI can provide a scalable, personalized solution to ensure organizations keep pace with evolving workforce demands."