State of State: UC&C Cloud Migration Accelerates

This IDC Market Perspective discusses the accelerating migration of unified communications and collaboration (UC&C) solutions from on-premises to cloud-based solutions, primarily driven by the need to leverage AI for competitiveness. The trend is supported by increased IT spending on cloud migration, the need to simplify IT administration and deliver uniform employee and customer experiences, the shift to a channel-led go-to-market approach by cloud-native UC&C vendors, and the adoption of hybrid solutions to balance security and cloud benefits."Cloud migration accelerates as AI reshapes UC&C, driving businesses to embrace innovation and flexibility over traditional on-premises systems," said Jitesh Gera, research manager, Worldwide Unified Communications and Collaboration research at IDC.