Infusing AI into IT Managed Services: Emerging Use Cases and Challenges for European IT Leaders

This IDC Perspective explores the integration of AI into managed services - emphasizing its transformative potential in enhancing operational efficiency, scalability, and decision-making - and highlights the key roadblocks associated with AI adoption in managed services. It also provides actionable guidance to IT leaders on progressing their AI journeys with managed services. By prioritizing readiness, addressing barriers, and fostering strategic partnerships, IT leaders can unlock AI's transformative potential and drive innovation in managed services. Insights from this IDC Perspective are based on market observations, IDC survey data, and conversations with European IT leaders regarding their own experiences with AI and managed services. "AI adoption reshapes IT operations, yet resistance, compliance, and readiness challenges demand strategic planning to unlock its transformative potential in managed services." - Francesca Ciarletta, research manager, European managed cloud services, IDC