Ricoh Divests Managed IT Services Business in the United States; Refocuses Upmarket

This IDC Market Note discusses Ricoh's announced sale of its United States-based managed IT services business to Netrix Global, a major provider of cybersecurity and digital transformation services based in Chicago, Illinois. Positioned as a strategic partnership to better address SMB customer needs, Ricoh and Netrix Global are working to finalize a preferred partner agreement for IT services moving forward. "With the divestiture of its SMB-oriented IT services business in the United States, Ricoh is signaling a stronger emphasis on growing its digital services capabilities and penetration further upmarket," says Robert Palmer, research vice president, Imaging, Printing, and Document Solutions at IDC."