Capgemini and Google Cloud: Balancing Ecosystem Intimacy and Operational Complexity

Capgemini's partnership with Google Cloud is a case study in how to operationalize ecosystem intimacy at scale. The partnership has not been without its challenges, but it is grounded in mutual respect, strategic alignment, and a shared commitment to client success. As the relationship between hyperscalers and service providers matures, this model offers valuable lessons for the next generation of cloud partnerships.

Executive Snapshot

In This Market Note

IDC's Point of View

• From Transactional to Transformational: Co-Creation Over Co-Branding
• Balancing Global Strategy and Local Execution: A Three-Layered Governance Model
• Operationalizing the Alliance: Complexity, Enablement, and Internal Orchestration
• Certification Strategy: Depth Over Volume, and AI Readiness
• Agentic AI and Marketplace Participation: Monetizing IP and Shaping the Future of Services
• Measuring Partnership Health: Beyond Revenue to Influence, Intimacy, and Joint Growth
• Conclusions

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• Synopsis