The Age of Agency - Why the Future of Work Demands Agentic Approaches

This IDC Market Perspective outlines how agentic technologies reshape decision rights, management practices, and collaboration. Agentic AI is fundamentally transforming the modern workplace by shifting the focus from automation to orchestration, requiring organizations to integrate human skills, adaptive technologies, and ethical governance into a dynamic system of continuous innovation and recalibration. While the promise of improved productivity and cost efficiency is significant, the true challenge lies in organizational readiness - particularly in aligning workforce skills, management practices, and governance frameworks to ensure both transparency and accountability throughout enterprise adoption. Organizations that succeed are those that embed intentional learning, feedback, and resilient cultural change, ultimately operationalizing trust and adaptability as core business values."A future-ready workplace isn't just about deploying smarter AI - it's about orchestrating continuous learning and responsible human-AI collaboration so value, trust, and innovation become inseparable," says Amy Loomis, PhD, group vice president, Workplace Solutions.