AI Knowledge Orchestration Tools and the Services Provider

This IDC Market Perspective analyzes the use of AI knowledge orchestration tools by service providers in Europe. It discusses ideas for how the use of such tools can potentially change and accelerate the evolution of roles within service provider organizations."AI orchestration tools in service providers are not just enablers of efficiency; they can become catalysts for role evolution, empowering staff to deliver strategic value in client engagements," said Matthew Wilkins, research director for European Services, IDC.