Hitachi Digital Services Unveils HARC Agents in London: Scaling Agentic AI for Mission-Critical Operations

This IDC Market Note reports on Hitachi Digital Services' AI Agent event, held in London in mid-October 2025. Hitachi Digital Services is driving agentic AI adoption for mission-critical operations with its HARC Agents, emphasizing governance, observability, and managed services to overcome operational risk and AI project failure. Hitachi positions itself as a pragmatic partner in industries with zero-fault tolerance, enabling dependable outcome-driven AI transformation through integrated cloud and agentic solutions."Organizations increasingly demand AI-driven managed cloud services. However, when AI supports mission-critical operations, reliability and governance become essential for achieving success and avoiding potentially costly failure", said Francesca Ciarletta, research manager, European Managed Cloud Services, IDC.