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PUBLISHER: IDC | PRODUCT CODE: 1880343
PUBLISHER: IDC | PRODUCT CODE: 1880343
NiCE Analyst Summit, 2025: Accelerating the Shift to AI-First Experience Orchestration
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PAGES: 4 Pages
DELIVERY TIME: 1-2 business days
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This IDC Market Note examines NiCE, which is transitioning from a CCaaS provider into an AI-first customer experience leader that focuses on speed, authenticity, and human-centric innovation. Its CXone Mpower platform and Cognigy integration enable dynamic, AI-driven orchestration of enterprise workflows. IDC views this evolution as timely and strategic, positioning NiCE to lead in AI-powered CX while empowering human-AI collaboration and addressing the needs of data-sensitive industries.
Product Code: EUR153928225
Executive Snapshot
In This Market Note
- Leadership Vision and Strategic Priorities
- AI-First Transformation and Platform Evolution
- Global Growth and European Sovereignty Advantage
- Human-AI Collaboration and Workforce Transformation
IDC's Point of View
- Strategic Direction and Leadership Clarity
- AI as the New Orchestrator of Experience
- Data Sovereignty and Market Differentiation
- Human-AI Symbiosis: The Future of Work
- IDC Outlook
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- Related Research
- Synopsis
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