IDC PeerScape: Best Practices in Unifying Retail Operations for Omni-Channel Success in Asia/Pacific

This IDC PeerScape highlights some best practices that retailers in Asia/Pacific are adopting through enhanced processes and technologies to strengthen customer experience, profitability, and sustainability across the end-to-end order life cycle. Achieving omni-channel success requires inventory, orders, and fulfillment to operate as a single, synchronized ecosystem powered by a real-time view of data. Within this unified framework, distinct processes and practices at each node, from demand forecasting and order orchestration to last-mile delivery and returns management, play a pivotal role in ensuring operational efficiency and customer satisfaction. By aligning these interconnected functions, retailers can unlock measurable value across service quality, cost optimization, and environmental performance."Omni-channel success in Asia/Pacific increasingly depends on how well retailers integrate inventory intelligence with operational agility," says Vijay Sarathi Gollapalli, research manager, IDC Retail Insights. "Retailers that build unified, data-driven inventory ecosystems are achieving measurable gains in fulfillment speed, customer satisfaction, and profit margins. The next wave of competitive advantage will come from leveraging predictive and sustainable inventory practices across the entire order life cycle."