IDC PeerScape: Peer Insights for Omni-Channel Order Orchestration and Fulfillment

This IDC PeerScape explores best practices for omni-channel order orchestration and fulfillment, highlighting various use cases about how retailers are addressing challenges in aligning demand planning with fulfillment execution, integrating systems, modernizing legacy platforms, and automating workflows. Through real-world examples, this document demonstrates the value of flexible, AI-driven, and API-first order management frameworks that enable seamless, scalable, and customer-centric fulfillment across B2C and B2B channels, ultimately driving operational agility and improved customer experiences."Efficient omni-channel fulfillment that both delights the consumer and enables profitability for the retailer isn't just about adding more options," said Jordan K. Speer, research director, Worldwide Retail Product Sourcing, Fulfillment, and Sustainability Strategies at IDC. "A modern omni-channel fulfillment platform must behave like the conductor of an orchestra, directing orders, systems, and channels in harmony to unlock agility, efficiency, and growth."