IDC PlanScape: AI Process Optimization to Maximize Benefits and Avoid Risk

This IDC PlanScape examines AI process optimization to maximize benefits and avoid risk."Embedding AI into business processes has tremendous potential, but it also can introduce increased risk without the right preparation," says Karen D. Schwartz, adjunct research analyst, IDC's IT Executive Programs (IEP). "It's critical to ensure that processes are ready for AI, along with choosing the best use cases, because some processes aren't good candidates."

IDC PlanScape Figure

Executive Summary

Why Is AI Process Optimization to Maximize Benefits and Avoid Risk Important?

What Is AI Process Optimization to Maximize Benefits and Avoid Risk?

Who Are the Key Stakeholders?

How Can My Company Take Advantage of AI Process Optimization to Maximize Benefits and Avoid Risk?

• Map and understand current processes
• Prepare the data
• Expect changing requirements and risks after adding AI to business processes

Advice for Technology Buyers

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