IDC's Top 100 Worldwide Outsourcing-Managed Services Deals of 2023-2025 Update

This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing-managed services deals in 2025, as well as a trending analysis of these deals for 2023-2025."Although managed SPs continue to win large-scale outsourcing-managed services deals, IDC believes that the adoption of agentic AI as part of managed services will only continue the disruption of these markets first driven by global sourcing (offshore) and then by the public cloud providers, but will likely drive the need to make much more fundamental changes to the business models of managed SPs to ensure competitiveness," says David Tapper, VP, Outsourcing and Managed Cloud Services, IDC. He also adds, "Success for managed SPs will require that they reassess the business model of managed services, implement robust governance, build an AI inventory management capability, define roles and responsibilities of partnerships continually, differentiate managed services with IP and proprietary platforms, and provide value-add capabilities."