PUBLISHER: IDC | PRODUCT CODE: 2053362
PUBLISHER: IDC | PRODUCT CODE: 2053362
After the Automation: How the Agentic Enterprise Redefines Work, Value, and Who Does What
This IDC Market Note looks at Workday's Innovation Summit, which highlighted the company's strategic pivot to AI-driven HR and finance platforms, centered on the new Sana interface and agentic workflows. The company is moving from experimentation to scaled adoption, with agents automating complex processes and enabling real-time collaboration between HR and finance. Key challenges include governance, change management, and measuring insight-driven value. Workday's evolving ecosystem and governance infrastructure position HR as a central owner of agent management, emphasizing the need to balance efficiency with human judgment and organizational knowledge.
Executive Snapshot
- Key takeaways
In This Market Note
- How agents are changing HR and finance
- A new platform center of gravity
- From experimentation to scale
- Talent, skills, and the measurement gap
- What agents cannot replace
- The options and obstacles to agentic implementation
- Adoption and the change agenda
- Accuracy, governance, and the human-agent boundary
- Governance infrastructure and who owns it
- Security, ROI, and the finance dimension
- How Workday is changing to meet the moment
- A platform for an open agent ecosystem
- The ecosystem and HR's evolving role
IDC's Point of View
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- Synopsis
