Scaling Agentic AI Across the Enterprise: Lessons from McKinsey Clients

This IDC Perspective discusses the analyst summit hosted by McKinsey that featured a selection of its clients, bringing to light a series of valuable lessons for enterprises considering or already implementing transformation projects enabled by agentic AI and GenAI. "Agentic AI and GenAI offer great opportunities to enterprises - but they come with great risks too. CEOs, COOs, CMOs, and CIOs must ensure that their AI strategies start with enterprisewide business objectives, are grounded in strong governance, and incorporate learnings from their peers and from consultancies such as McKinsey," said Douglas Hayward, senior research director, Worldwide Customer Experience Strategies and Services at IDC.