Rackspace: Delivering Outcome as a Service for AI-Led Full-Stack Capabilities

This IDC Market Note provides details of Rackspace's Analyst and Advisor Day held in Boston on April 9, 2026. Rackspace positioned itself as an "operator of the full stack from agents to infrastructure with an outcome-as-a-service model," which utilizes a three-engine framework and FDEs (forward deployed engineers) to help move enterprise AI from isolated experiments into core systems at scale, with a focus on regulated industries. Rackspace also highlighted strategic partnerships that included Palantir, Rubrik, VMware, Uniphore, and Dell Technologies - each partner plays a critical role in supporting Rackspace's ability to deliver on its promise of scaling AI and delivering outcome as a service. Finally, clients from industries such as financial services and healthcare provided perspectives on their experiences working with Rackspace.