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PUBLISHER: IMARC | PRODUCT CODE: 1287641
PUBLISHER: IMARC | PRODUCT CODE: 1287641
BPO Business Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
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Market Overview:
The global BPO business analytics market size reached US$ 22.7 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 72.0 Billion by 2028, exhibiting a growth rate (CAGR) of 21.5% during 2023-2028.
Business analytics refers to a data management solution that enables organizations to comprehend potential customers, make strategic decisions, optimize operational costs, and improve business proficiency and competitiveness. The widespread adoption of advanced technological solutions, such as the internet of things (IoT), machine learning and artificial intelligence (AI), in business processes, has increased the utilization of business analytics to manage large volume and complexity of data sets. Nowadays, organizations are subcontracting their analytics functions to business process outsourcing (BPO) companies or third-party service providers as it helps them to minimize cost on hiring in-house staff and focus on their core business operations.
The rising adoption of business analytics in various industry verticals represents one of the key factors spurring the global BPO business analytics market growth. Apart from this, the increasing utilization of business analytics across small and medium-sized enterprises (SMEs), coupled with the escalating number of business start-ups, is bolstering the market growth. Furthermore, the growing traction of cloud-based BPO services on account of their reliability, scalability and agility is also contributing to the growth of the market. Moreover, due to the sudden spread of the coronavirus disease (COVID-19), there is a rise in the demand for business analytics in the healthcare industry for efficiently managing the huge volume of hospital data, such as the record of patients and availability of beds. In addition to this, several BPO service providers are adopting different strategies to offer their services online, which is creating a positive outlook for the market.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global BPO business analytics market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on offering, deployment type, application and vertical.
Breakup by Offering:
- Software
- Services
Breakup by Deployment Type:
- Cloud-based
- On-premises
Breakup by Application:
- Finance & Accounting
- Human Resources
- Knowledge Process Outsourcing
- Procurement & Supply Chain
- Customer Services
- Others
Breakup by Vertical:
- BFSI
- IT and Telecommunication
- Healthcare
- Manufacturing
- Retail
- Transportation and Logistics
- Others
Breakup by Region:
- North America
- United States
- Canada
- Asia Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Brazil
- Mexico
- Others
- Middle East and Africa
Competitive Landscape:
The report has also analysed the competitive landscape of the market with some of the key players being Accenture PLC, Capgemini SE, Cognizant Technology Solutions, Exlservice Holdings Inc., Genpact Limited, International Business Machines Corporation, Infosys Limited, Mu Sigma Inc., NTT DATA Corporation (Nippon Telegraph and Telephone), TATA Consultancy Services Limited (Tata Sons Private Limited), Tech Mahindra Limited (Mahindra Group), Wipro Limited and WNS Global Services.
Key Questions Answered in This Report:
- How has the global BPO business analytics market performed so far and how will it perform in the coming years?
- What has been the impact of COVID-19 on the global BPO business analytics market?
- What are the key regional markets?
- What is the breakup of the market based on the offering?
- What is the breakup of the market based on the deployment type?
- What is the breakup of the market based on the application?
- What is the breakup of the market based on the vertical?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global BPO business analytics market and who are the key players?
- What is the degree of competition in the industry?
Product Code: SR1623A453_Report
Table of Contents
1 Preface
2 Scope and Methodology
- 2.1 Objectives of the Study
- 2.2 Stakeholders
- 2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
- 2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
- 2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
- 4.1 Overview
- 4.2 Key Industry Trends
5 Global BPO Business Analytics Market
- 5.1 Market Overview
- 5.2 Market Performance
- 5.3 Impact of COVID-19
- 5.4 Market Forecast
6 Market Breakup by Offering
- 6.1 Software
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
- 6.2 Services
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
7 Market Breakup by Deployment Type
- 7.1 Cloud-based
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
- 7.2 On-premises
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
8 Market Breakup by Application
- 8.1 Finance & Accounting
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
- 8.2 Human Resources
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
- 8.3 Knowledge Process Outsourcing
- 8.3.1 Market Trends
- 8.3.2 Market Forecast
- 8.4 Procurement & Supply Chain
- 8.4.1 Market Trends
- 8.4.2 Market Forecast
- 8.5 Customer Services
- 8.5.1 Market Trends
- 8.5.2 Market Forecast
- 8.6 Others
- 8.6.1 Market Trends
- 8.6.2 Market Forecast
9 Market Breakup by Vertical
- 9.1 BFSI
- 9.1.1 Market Trends
- 9.1.2 Market Forecast
- 9.2 IT and Telecommunication
- 9.2.1 Market Trends
- 9.2.2 Market Forecast
- 9.3 Healthcare
- 9.3.1 Market Trends
- 9.3.2 Market Forecast
- 9.4 Manufacturing
- 9.4.1 Market Trends
- 9.4.2 Market Forecast
- 9.5 Retail
- 9.5.1 Market Trends
- 9.5.2 Market Forecast
- 9.6 Transportation and Logistics
- 9.6.1 Market Trends
- 9.6.2 Market Forecast
- 9.7 Others
- 9.7.1 Market Trends
- 9.7.2 Market Forecast
10 Market Breakup by Region
- 10.1 North America
- 10.1.1 United States
- 10.1.1.1 Market Trends
- 10.1.1.2 Market Forecast
- 10.1.2 Canada
- 10.1.2.1 Market Trends
- 10.1.2.2 Market Forecast
- 10.1.1 United States
- 10.2 Asia Pacific
- 10.2.1 China
- 10.2.1.1 Market Trends
- 10.2.1.2 Market Forecast
- 10.2.2 Japan
- 10.2.2.1 Market Trends
- 10.2.2.2 Market Forecast
- 10.2.3 India
- 10.2.3.1 Market Trends
- 10.2.3.2 Market Forecast
- 10.2.4 South Korea
- 10.2.4.1 Market Trends
- 10.2.4.2 Market Forecast
- 10.2.5 Australia
- 10.2.5.1 Market Trends
- 10.2.5.2 Market Forecast
- 10.2.6 Indonesia
- 10.2.6.1 Market Trends
- 10.2.6.2 Market Forecast
- 10.2.7 Others
- 10.2.7.1 Market Trends
- 10.2.7.2 Market Forecast
- 10.2.1 China
- 10.3 Europe
- 10.3.1 Germany
- 10.3.1.1 Market Trends
- 10.3.1.2 Market Forecast
- 10.3.2 France
- 10.3.2.1 Market Trends
- 10.3.2.2 Market Forecast
- 10.3.3 United Kingdom
- 10.3.3.1 Market Trends
- 10.3.3.2 Market Forecast
- 10.3.4 Italy
- 10.3.4.1 Market Trends
- 10.3.4.2 Market Forecast
- 10.3.5 Spain
- 10.3.5.1 Market Trends
- 10.3.5.2 Market Forecast
- 10.3.6 Russia
- 10.3.6.1 Market Trends
- 10.3.6.2 Market Forecast
- 10.3.7 Others
- 10.3.7.1 Market Trends
- 10.3.7.2 Market Forecast
- 10.3.1 Germany
- 10.4 Latin America
- 10.4.1 Brazil
- 10.4.1.1 Market Trends
- 10.4.1.2 Market Forecast
- 10.4.2 Mexico
- 10.4.2.1 Market Trends
- 10.4.2.2 Market Forecast
- 10.4.3 Others
- 10.4.3.1 Market Trends
- 10.4.3.2 Market Forecast
- 10.4.1 Brazil
- 10.5 Middle East and Africa
- 10.5.1 Market Trends
- 10.5.2 Market Breakup by Country
- 10.5.3 Market Forecast
11 SWOT Analysis
- 11.1 Overview
- 11.2 Strengths
- 11.3 Weaknesses
- 11.4 Opportunities
- 11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
- 13.1 Overview
- 13.2 Bargaining Power of Buyers
- 13.3 Bargaining Power of Suppliers
- 13.4 Degree of Competition
- 13.5 Threat of New Entrants
- 13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
- 15.1 Market Structure
- 15.2 Key Players
- 15.3 Profiles of Key Players
- 15.3.1 Accenture PLC
- 15.3.1.1 Company Overview
- 15.3.1.2 Product Portfolio
- 15.3.1.3 Financials
- 15.3.1.4 SWOT Analysis
- 15.3.2 Capgemini SE
- 15.3.2.1 Company Overview
- 15.3.2.2 Product Portfolio
- 15.3.2.3 Financials
- 15.3.2.4 SWOT Analysis
- 15.3.3 Cognizant Technology Solutions
- 15.3.3.1 Company Overview
- 15.3.3.2 Product Portfolio
- 15.3.3.3 Financials
- 15.3.3.4 SWOT Analysis
- 15.3.4 Exlservice Holdings Inc.
- 15.3.4.1 Company Overview
- 15.3.4.2 Product Portfolio
- 15.3.4.3 Financials
- 15.3.5 Genpact Limited
- 15.3.5.1 Company Overview
- 15.3.5.2 Product Portfolio
- 15.3.5.3 Financials
- 15.3.5.4 SWOT Analysis
- 15.3.6 International Business Machines Corporation
- 15.3.6.1 Company Overview
- 15.3.6.2 Product Portfolio
- 15.3.6.3 Financials
- 15.3.6.4 SWOT Analysis
- 15.3.7 Infosys Limited
- 15.3.7.1 Company Overview
- 15.3.7.2 Product Portfolio
- 15.3.7.3 Financials
- 15.3.7.4 SWOT Analysis
- 15.3.8 Mu Sigma Inc.
- 15.3.8.1 Company Overview
- 15.3.8.2 Product Portfolio
- 15.3.9 NTT DATA Corporation (Nippon Telegraph and Telephone)
- 15.3.9.1 Company Overview
- 15.3.9.2 Product Portfolio
- 15.3.9.3 Financials
- 15.3.9.4 SWOT Analysis
- 15.3.10 TATA Consultancy Services Limited (Tata Sons Private Limited)
- 15.3.10.1 Company Overview
- 15.3.10.2 Product Portfolio
- 15.3.10.3 Financials
- 15.3.10.4 SWOT Analysis
- 15.3.11 Tech Mahindra Limited (Mahindra Group)
- 15.3.11.1 Company Overview
- 15.3.11.2 Product Portfolio
- 15.3.11.3 Financials
- 15.3.11.4 SWOT Analysis
- 15.3.12 Wipro Limited
- 15.3.12.1 Company Overview
- 15.3.12.2 Product Portfolio
- 15.3.12.3 Financials
- 15.3.12.4 SWOT Analysis
- 15.3.13 WNS Global Services
- 15.3.13.1 Company Overview
- 15.3.13.2 Product Portfolio
- 15.3.1 Accenture PLC
Product Code: SR1623A453_Report
List of Figures
- Figure 1: Global: BPO Business Analytics Market: Major Drivers and Challenges
- Figure 2: Global: BPO Business Analytics Market: Sales Value (in Billion US$), 2017-2022
- Figure 3: Global: BPO Business Analytics Market: Breakup by Offering (in %), 2022
- Figure 4: Global: BPO Business Analytics Market: Breakup by Deployment Type (in %), 2022
- Figure 5: Global: BPO Business Analytics Market: Breakup by Application (in %), 2022
- Figure 6: Global: BPO Business Analytics Market: Breakup by Vertical (in %), 2022
- Figure 7: Global: BPO Business Analytics Market: Breakup by Region (in %), 2022
- Figure 8: Global: BPO Business Analytics Market Forecast: Sales Value (in Billion US$), 2023-2028
- Figure 9: Global: BPO Business Analytics (Software) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 10: Global: BPO Business Analytics (Software) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 11: Global: BPO Business Analytics (Services) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 12: Global: BPO Business Analytics (Services) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 13: Global: BPO Business Analytics (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 14: Global: BPO Business Analytics (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 15: Global: BPO Business Analytics (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 16: Global: BPO Business Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 17: Global: BPO Business Analytics (Finance & Accounting) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 18: Global: BPO Business Analytics (Finance & Accounting) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 19: Global: BPO Business Analytics (Human Resources) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 20: Global: BPO Business Analytics (Human Resources) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 21: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 22: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 23: Global: BPO Business Analytics (Procurement & Supply Chain) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 24: Global: BPO Business Analytics (Procurement & Supply Chain) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 25: Global: BPO Business Analytics (Customer Services) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 26: Global: BPO Business Analytics (Customer Services) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 27: Global: BPO Business Analytics (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 28: Global: BPO Business Analytics (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 29: Global: BPO Business Analytics (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 30: Global: BPO Business Analytics (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 31: Global: BPO Business Analytics (IT and Telecommunication) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 32: Global: BPO Business Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 33: Global: BPO Business Analytics (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 34: Global: BPO Business Analytics (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 35: Global: BPO Business Analytics (Manufacturing) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 36: Global: BPO Business Analytics (Manufacturing) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 37: Global: BPO Business Analytics (Retail) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 38: Global: BPO Business Analytics (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 39: Global: BPO Business Analytics (Transportation and Logistics) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 40: Global: BPO Business Analytics (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 41: Global: BPO Business Analytics (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 42: Global: BPO Business Analytics (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 43: North America: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 44: North America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 45: United States: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 46: United States: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 47: Canada: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 48: Canada: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 49: Asia Pacific: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 50: Asia Pacific: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 51: China: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 52: China: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 53: Japan: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 54: Japan: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 55: India: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 56: India: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 57: South Korea: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 58: South Korea: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 59: Australia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 60: Australia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 61: Indonesia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 62: Indonesia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 63: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 64: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 65: Europe: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 66: Europe: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 67: Germany: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 68: Germany: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 69: France: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 70: France: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 71: United Kingdom: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 72: United Kingdom: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 73: Italy: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 74: Italy: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 75: Spain: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 76: Spain: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 77: Russia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 78: Russia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 79: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 80: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 81: Latin America: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 82: Latin America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 83: Brazil: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 84: Brazil: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 85: Mexico: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 86: Mexico: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 87: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 88: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 89: Middle East and Africa: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
- Figure 90: Middle East and Africa: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 91: Global: BPO Business Analytics Industry: SWOT Analysis
- Figure 92: Global: BPO Business Analytics Industry: Value Chain Analysis
- Figure 93: Global: BPO Business Analytics Industry: Porter's Five Forces Analysis
List of Tables
- Table 1: Global: BPO Business Analytics Market: Key Industry Highlights, 2022 and 2028
- Table 2: Global: BPO Business Analytics Market Forecast: Breakup by Offering (in Million US$), 2023-2028
- Table 3: Global: BPO Business Analytics Market Forecast: Breakup by Deployment Type (in Million US$), 2023-2028
- Table 4: Global: BPO Business Analytics Market Forecast: Breakup by Application (in Million US$), 2023-2028
- Table 5: Global: BPO Business Analytics Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
- Table 6: Global: BPO Business Analytics Market Forecast: Breakup by Region (in Million US$), 2023-2028
- Table 7: Global: BPO Business Analytics Market Structure
- Table 8: Global: BPO Business Analytics Market: Key Players
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