PUBLISHER: IMARC | PRODUCT CODE: 1378912
PUBLISHER: IMARC | PRODUCT CODE: 1378912
Self-Service Technology Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
Abstract
The global self-service technology market size reached US$ 35.7 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 55.4 Billion by 2028, exhibiting a growth rate (CAGR) of 7.6% during 2022-2028. The rising demand for customer self-service, the widespread adoption of cashless payment systems, and ongoing technological advancements in the industry represent some of the key factors driving the market.
Self-service technology (SST) refers to any technological system that allows customers to complete a transaction or service without the assistance of a human service provider. They can be found across numerous industries, such as retail, hospitality, healthcare, and banking. Self-service technology offers a range of benefits, such as reduced labor costs, increased efficiency, valuable customer data for analysis, and enhanced convenience, speed, and flexibility in completing transactions or accessing services. Some of the standard SST include self-checkout machines in grocery stores, interactive kiosks in fast-food restaurants, and automated teller machines (ATMs) in banks. These technologies provide customers with a convenient, efficient, and secure way to complete transactions or access services.
Self-Service Technology Market Trends:
With the rapidly evolving digital economy and growing consumer expectations for convenience, there is an escalating demand for self-service technologies that allow customers to complete transactions and access services on their terms, which is primarily driving the market growth. Besides this, these technologies can help lower the overall operational expenses of a business by reducing labor costs and improving efficiency. Moreover, the shifting preference and adoption of cashless payment systems are propelling the demand for self-service kiosks and payment terminals that can accept various payment methods, which, in turn, is creating a favorable outlook for the market. In line with this, the surging demand for self-service ticketing solutions, such as ticket vending machines and mobile ticketing apps across the flourishing transportation industry, is acting as another growth-inducing factor. In addition to this, extensive emphasis on improving the customer experience and the escalating need to improve efficiency and productivity by reducing wait times and streamlining processes are strengthening the market growth. Concurrent with this, the bolstering growth of the e-commerce sector is contributing to the market growth by impelling the demand for automated parcel lockers and self-service returns. Furthermore, innovative technological advancements, such as the development of artificial intelligence (AI) and the Internet of Things (IoT), and the adoption of digital signage to engage customers are presenting remunerative growth opportunities for the market.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global self-service technology market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on product and application.
Product Insights:
ATM
Kiosks
Vending Machines
The report has provided a detailed breakup and analysis of the self-service technology market based on the product. This includes ATM, kiosks, and vending machines. According to the report, ATM represented the largest segment.
Application Insights:
Retail
QSR
Banking
Travel and Tourism
Healthcare
Others
A detailed breakup and analysis of the self-service technology market based on the application have also been provided in the report. This includes retail, QSR, banking, travel and tourism, healthcare, and others. According to the report, retail accounted for the largest market share.
Regional Insights:
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, Asia Pacific was the largest market for self-service technology. Some of the factors driving the Asia Pacific self-service technology market included the rising demand for self-service machines, the increasing focus on operational efficiency and productivity, and the expanding deployment of ATMs, self-service kiosks, and vending machines.
Competitive Landscape:
The report has also provided a comprehensive analysis of the competitive landscape in the global self-service technology market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation), KIOSK Information Systems Inc., NCR Corporation, Toshiba Corporation, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Key Questions Answered in This Report
- 1. How big is the global self-service technology market?
- 2. What is the expected growth rate of the global self-service technology market during 2023-2028?
- 3. What are the key factors driving the global self-service technology market?
- 4. What has been the impact of COVID-19 on the global self-service technology market?
- 5. What is the breakup of the global self-service technology market based on the product?
- 6. What is the breakup of the global self-service technology market based on the application?
- 7. What are the key regions in the global self-service technology market?
- 8. Who are the key players/companies in the global self-service technology market?
Table of Contents
1 Preface
2 Scope and Methodology
- 2.1 Objectives of the Study
- 2.2 Stakeholders
- 2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
- 2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
- 2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
- 4.1 Overview
- 4.2 Key Industry Trends
5 Global Self-Service Technology Market
- 5.1 Market Overview
- 5.2 Market Performance
- 5.3 Impact of COVID-19
- 5.4 Market Forecast
6 Market Breakup by Product
- 6.1 ATM
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
- 6.2 Kiosks
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
- 6.3 Vending Machines
- 6.3.1 Market Trends
- 6.3.2 Market Forecast
7 Market Breakup by Application
- 7.1 Retail
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
- 7.2 QSR
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
- 7.3 Banking
- 7.3.1 Market Trends
- 7.3.2 Market Forecast
- 7.4 Travel and Tourism
- 7.4.1 Market Trends
- 7.4.2 Market Forecast
- 7.5 Healthcare
- 7.5.1 Market Trends
- 7.5.2 Market Forecast
- 7.6 Others
- 7.6.1 Market Trends
- 7.6.2 Market Forecast
8 Market Breakup by Region
- 8.1 North America
- 8.1.1 United States
- 8.1.1.1 Market Trends
- 8.1.1.2 Market Forecast
- 8.1.2 Canada
- 8.1.2.1 Market Trends
- 8.1.2.2 Market Forecast
- 8.1.1 United States
- 8.2 Asia Pacific
- 8.2.1 China
- 8.2.1.1 Market Trends
- 8.2.1.2 Market Forecast
- 8.2.2 Japan
- 8.2.2.1 Market Trends
- 8.2.2.2 Market Forecast
- 8.2.3 India
- 8.2.3.1 Market Trends
- 8.2.3.2 Market Forecast
- 8.2.4 South Korea
- 8.2.4.1 Market Trends
- 8.2.4.2 Market Forecast
- 8.2.5 Australia
- 8.2.5.1 Market Trends
- 8.2.5.2 Market Forecast
- 8.2.6 Indonesia
- 8.2.6.1 Market Trends
- 8.2.6.2 Market Forecast
- 8.2.7 Others
- 8.2.7.1 Market Trends
- 8.2.7.2 Market Forecast
- 8.2.1 China
- 8.3 Europe
- 8.3.1 Germany
- 8.3.1.1 Market Trends
- 8.3.1.2 Market Forecast
- 8.3.2 France
- 8.3.2.1 Market Trends
- 8.3.2.2 Market Forecast
- 8.3.3 United Kingdom
- 8.3.3.1 Market Trends
- 8.3.3.2 Market Forecast
- 8.3.4 Italy
- 8.3.4.1 Market Trends
- 8.3.4.2 Market Forecast
- 8.3.5 Spain
- 8.3.5.1 Market Trends
- 8.3.5.2 Market Forecast
- 8.3.6 Russia
- 8.3.6.1 Market Trends
- 8.3.6.2 Market Forecast
- 8.3.7 Others
- 8.3.7.1 Market Trends
- 8.3.7.2 Market Forecast
- 8.3.1 Germany
- 8.4 Latin America
- 8.4.1 Brazil
- 8.4.1.1 Market Trends
- 8.4.1.2 Market Forecast
- 8.4.2 Mexico
- 8.4.2.1 Market Trends
- 8.4.2.2 Market Forecast
- 8.4.3 Others
- 8.4.3.1 Market Trends
- 8.4.3.2 Market Forecast
- 8.4.1 Brazil
- 8.5 Middle East and Africa
- 8.5.1 Market Trends
- 8.5.2 Market Forecast
9 SWOT Analysis
- 9.1 Overview
- 9.2 Strengths
- 9.3 Weaknesses
- 9.4 Opportunities
- 9.5 Threats
10 Value Chain Analysis
11 Porters Five Forces Analysis
- 11.1 Overview
- 11.2 Bargaining Power of Buyers
- 11.3 Bargaining Power of Suppliers
- 11.4 Degree of Competition
- 11.5 Threat of New Entrants
- 11.6 Threat of Substitutes
12 Price Analysis
13 Competitive Landscape
- 13.1 Market Structure
- 13.2 Key Players
- 13.3 Profiles of Key Players
- 13.3.1 AZKOYEN SA
- 13.3.1.1 Company Overview
- 13.3.1.2 Product Portfolio
- 13.3.1.3 Financials
- 13.3.2 Crane Co.
- 13.3.2.1 Company Overview
- 13.3.2.2 Product Portfolio
- 13.3.2.3 Financials
- 13.3.2.4 SWOT Analysis
- 13.3.3 Diebold Nixdorf Incorporated
- 13.3.3.1 Company Overview
- 13.3.3.2 Product Portfolio
- 13.3.3.3 Financials
- 13.3.3.4 SWOT Analysis
- 13.3.4 Fujitsu Limited
- 13.3.4.1 Company Overview
- 13.3.4.2 Product Portfolio
- 13.3.4.3 Financials
- 13.3.4.4 SWOT Analysis
- 13.3.5 GRGBanking
- 13.3.5.1 Company Overview
- 13.3.5.2 Product Portfolio
- 13.3.6 HESS Cash Systems GmbH
- 13.3.6.1 Company Overview
- 13.3.6.2 Product Portfolio
- 13.3.7 HYOSUNG TNS Inc. (Hyosung Corporation)
- 13.3.7.1 Company Overview
- 13.3.7.2 Product Portfolio
- 13.3.8 KIOSK Information Systems Inc.
- 13.3.8.1 Company Overview
- 13.3.8.2 Product Portfolio
- 13.3.8.3 Financials
- 13.3.9 NCR Corporation
- 13.3.9.1 Company Overview
- 13.3.9.2 Product Portfolio
- 13.3.9.3 Financials
- 13.3.10 Toshiba Corporation
- 13.3.10.1 Company Overview
- 13.3.10.2 Product Portfolio
- 13.3.10.3 Financials
- 13.3.10.4 SWOT Analysis
- 13.3.1 AZKOYEN SA
List of Figures
- Figure 1: Global: Self-Service Technology Market: Major Drivers and Challenges
- Figure 2: Global: Self-Service Technology Market: Sales Value (in Billion US$), 2017-2022
- Figure 3: Global: Self-Service Technology Market Forecast: Sales Value (in Billion US$), 2023-2028
- Figure 4: Global: Self-Service Technology Market: Breakup by Product (in %), 2022
- Figure 5: Global: Self-Service Technology Market: Breakup by Application (in %), 2022
- Figure 6: Global: Self-Service Technology Market: Breakup by Region (in %), 2022
- Figure 7: Global: Self-Service Technology (ATM) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 8: Global: Self-Service Technology (ATM) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 9: Global: Self-Service Technology (Kiosks) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 10: Global: Self-Service Technology (Kiosks) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 11: Global: Self-Service Technology (Vending Machines) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 12: Global: Self-Service Technology (Vending Machines) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 13: Global: Self-Service Technology (Retail) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 14: Global: Self-Service Technology (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 15: Global: Self-Service Technology (QSR) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 16: Global: Self-Service Technology (QSR) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 17: Global: Self-Service Technology (Banking) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 18: Global: Self-Service Technology (Banking) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 19: Global: Self-Service Technology (Travel and Tourism) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 20: Global: Self-Service Technology (Travel and Tourism) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 21: Global: Self-Service Technology (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 22: Global: Self-Service Technology (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 23: Global: Self-Service Technology (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 24: Global: Self-Service Technology (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 25: North America: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 26: North America: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 27: United States: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 28: United States: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 29: Canada: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 30: Canada: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 31: Asia Pacific: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 32: Asia Pacific: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 33: China: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 34: China: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 35: Japan: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 36: Japan: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 37: India: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 38: India: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 39: South Korea: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 40: South Korea: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 41: Australia: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 42: Australia: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 43: Indonesia: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 44: Indonesia: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 45: Others: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 46: Others: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 47: Europe: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 48: Europe: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 49: Germany: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 50: Germany: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 51: France: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 52: France: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 53: United Kingdom: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 54: United Kingdom: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 55: Italy: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 56: Italy: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 57: Spain: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 58: Spain: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 59: Russia: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 60: Russia: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 61: Others: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 62: Others: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 63: Latin America: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 64: Latin America: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 65: Brazil: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 66: Brazil: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 67: Mexico: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 68: Mexico: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 69: Others: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 70: Others: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 71: Middle East and Africa: Self-Service Technology Market: Sales Value (in Million US$), 2017 & 2022
- Figure 72: Middle East and Africa: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 73: Global: Self-Service Technology Industry: SWOT Analysis
- Figure 74: Global: Self-Service Technology Industry: Value Chain Analysis
- Figure 75: Global: Self-Service Technology Industry: Porter's Five Forces Analysis
List of Tables
- Table 1: Global: Self-Service Technology Market: Key Industry Highlights, 2022 and 2028
- Table 2: Global: Self-Service Technology Market Forecast: Breakup by Product (in Million US$), 2023-2028
- Table 3: Global: Self-Service Technology Market Forecast: Breakup by Application (in Million US$), 2023-2028
- Table 4: Global: Self-Service Technology Market Forecast: Breakup by Region (in Million US$), 2023-2028
- Table 5: Global: Self-Service Technology Market: Competitive Structure
- Table 6: Global: Self-Service Technology Market: Key Players
