Global Unified Communication as a Service Market 2023-2027

Description

List of Tables

The unified communication as a service market is forecasted to grow by USD 103,561.1 million mn during 2022-2027, accelerating at a CAGR of 25.36% during the forecast period. The report on the unified communication as a service market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by shift from capex to opex, increased use of UCaaS by SMBs, and growing need to collaborate and communicate globally.

Technavio's unified communication as a service market is segmented as below:

By Application

Enterprise collaboration
Enterprise telephony
Contact center

By End-user

BFSI
ICT
Healthcare
Retail
Others

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the increased adoption of BYOD and mobility as one of the prime reasons driving the unified communication as a service market growth during the next few years. Also, hybrid UCaaS gaining more traction and growing momentum of cloud brokerage services will lead to sizable demand in the market.

The report on the unified communication as a service market covers the following areas:

Unified communication as a service market sizing
Unified communication as a service market forecast
Unified communication as a service market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading unified communication as a service market vendors that include 8x8 Inc., ALE International, AT and T Inc., Avaya Inc., BT Group Plc, Microsoft Corp., Mitel Networks Corp., NEC Corp., NetScout Systems Inc., NTT Communications Corp., Oracle Corp., Orange SA, Sify Technologies Ltd., Tata Sons Pvt. Ltd., Telefonica SA, Telstra Ltd., Verizon Communications Inc., Vonage Holdings Corp., PanTerra Networks Inc., and RingCentral Inc.. Also, the unified communication as a service market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Product Code: IRTNTR70636

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Application
Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2022
3.4 Market outlook: Forecast for 2022-2027
Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

4.1 Global unified communication as a service market 2017 - 2021
Exhibit 18: Historic Market Size - Data Table on global unified communication as a service market 2017 - 2021 ($ million)
4.2 Application Segment Analysis 2017 - 2021
Exhibit 19: Historic Market Size - Application Segment 2017 - 2021 ($ million)
4.3 End-user Segment Analysis 2017 - 2021
Exhibit 20: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
4.4 Geography Segment Analysis 2017 - 2021
Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
4.5 Country Segment Analysis 2017 - 2021
Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

5.1 Five forces summary
Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
5.2 Bargaining power of buyers
Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
5.3 Bargaining power of suppliers
Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
5.4 Threat of new entrants
Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
5.5 Threat of substitutes
Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
5.6 Threat of rivalry
Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
5.7 Market condition
Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Application

6.1 Market segments
Exhibit 30: Chart on Application - Market share 2022-2027 (%)
Exhibit 31: Data Table on Application - Market share 2022-2027 (%)
6.2 Comparison by Application
Exhibit 32: Chart on Comparison by Application
Exhibit 33: Data Table on Comparison by Application
6.3 Enterprise collaboration - Market size and forecast 2022-2027
Exhibit 34: Chart on Enterprise collaboration - Market size and forecast 2022-2027 ($ million)
Exhibit 35: Data Table on Enterprise collaboration - Market size and forecast 2022-2027 ($ million)
Exhibit 36: Chart on Enterprise collaboration - Year-over-year growth 2022-2027 (%)
Exhibit 37: Data Table on Enterprise collaboration - Year-over-year growth 2022-2027 (%)
6.4 Enterprise telephony - Market size and forecast 2022-2027
Exhibit 38: Chart on Enterprise telephony - Market size and forecast 2022-2027 ($ million)
Exhibit 39: Data Table on Enterprise telephony - Market size and forecast 2022-2027 ($ million)
Exhibit 40: Chart on Enterprise telephony - Year-over-year growth 2022-2027 (%)
Exhibit 41: Data Table on Enterprise telephony - Year-over-year growth 2022-2027 (%)
6.5 Contact center - Market size and forecast 2022-2027
Exhibit 42: Chart on Contact center - Market size and forecast 2022-2027 ($ million)
Exhibit 43: Data Table on Contact center - Market size and forecast 2022-2027 ($ million)
Exhibit 44: Chart on Contact center - Year-over-year growth 2022-2027 (%)
Exhibit 45: Data Table on Contact center - Year-over-year growth 2022-2027 (%)
6.6 Market opportunity by Application
Exhibit 46: Market opportunity by Application ($ million)
Exhibit 47: Data Table on Market opportunity by Application ($ million)

7 Market Segmentation by End-user

7.1 Market segments
Exhibit 48: Chart on End-user - Market share 2022-2027 (%)
Exhibit 49: Data Table on End-user - Market share 2022-2027 (%)
7.2 Comparison by End-user
Exhibit 50: Chart on Comparison by End-user
Exhibit 51: Data Table on Comparison by End-user
7.3 BFSI - Market size and forecast 2022-2027
Exhibit 52: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
Exhibit 53: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
Exhibit 54: Chart on BFSI - Year-over-year growth 2022-2027 (%)
Exhibit 55: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
7.4 ICT - Market size and forecast 2022-2027
Exhibit 56: Chart on ICT - Market size and forecast 2022-2027 ($ million)
Exhibit 57: Data Table on ICT - Market size and forecast 2022-2027 ($ million)
Exhibit 58: Chart on ICT - Year-over-year growth 2022-2027 (%)
Exhibit 59: Data Table on ICT - Year-over-year growth 2022-2027 (%)
7.5 Healthcare - Market size and forecast 2022-2027
Exhibit 60: Chart on Healthcare - Market size and forecast 2022-2027 ($ million)
Exhibit 61: Data Table on Healthcare - Market size and forecast 2022-2027 ($ million)
Exhibit 62: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
Exhibit 63: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
7.6 Retail - Market size and forecast 2022-2027
Exhibit 64: Chart on Retail - Market size and forecast 2022-2027 ($ million)
Exhibit 65: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
Exhibit 66: Chart on Retail - Year-over-year growth 2022-2027 (%)
Exhibit 67: Data Table on Retail - Year-over-year growth 2022-2027 (%)
7.7 Others - Market size and forecast 2022-2027
Exhibit 68: Chart on Others - Market size and forecast 2022-2027 ($ million)
Exhibit 69: Data Table on Others - Market size and forecast 2022-2027 ($ million)
Exhibit 70: Chart on Others - Year-over-year growth 2022-2027 (%)
Exhibit 71: Data Table on Others - Year-over-year growth 2022-2027 (%)
7.8 Market opportunity by End-user
Exhibit 72: Market opportunity by End-user ($ million)
Exhibit 73: Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

8.1 Customer landscape overview
Exhibit 74: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
Exhibit 75: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibit 76: Data Table on Market share By Geographical Landscape 2022-2027 (%)
9.2 Geographic comparison
Exhibit 77: Chart on Geographic comparison
Exhibit 78: Data Table on Geographic comparison
9.3 North America - Market size and forecast 2022-2027
Exhibit 79: Chart on North America - Market size and forecast 2022-2027 ($ million)
Exhibit 80: Data Table on North America - Market size and forecast 2022-2027 ($ million)
Exhibit 81: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibit 82: Data Table on North America - Year-over-year growth 2022-2027 (%)
9.4 Europe - Market size and forecast 2022-2027
Exhibit 83: Chart on Europe - Market size and forecast 2022-2027 ($ million)
Exhibit 84: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
Exhibit 85: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibit 86: Data Table on Europe - Year-over-year growth 2022-2027 (%)
9.5 APAC - Market size and forecast 2022-2027
Exhibit 87: Chart on APAC - Market size and forecast 2022-2027 ($ million)
Exhibit 88: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
Exhibit 89: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibit 90: Data Table on APAC - Year-over-year growth 2022-2027 (%)
9.6 South America - Market size and forecast 2022-2027
Exhibit 91: Chart on South America - Market size and forecast 2022-2027 ($ million)
Exhibit 92: Data Table on South America - Market size and forecast 2022-2027 ($ million)
Exhibit 93: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibit 94: Data Table on South America - Year-over-year growth 2022-2027 (%)
9.7 Middle East and Africa - Market size and forecast 2022-2027
Exhibit 95: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibit 96: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibit 97: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibit 98: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
9.8 US - Market size and forecast 2022-2027
Exhibit 99: Chart on US - Market size and forecast 2022-2027 ($ million)
Exhibit 100: Data Table on US - Market size and forecast 2022-2027 ($ million)
Exhibit 101: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibit 102: Data Table on US - Year-over-year growth 2022-2027 (%)
9.9 Canada - Market size and forecast 2022-2027
Exhibit 103: Chart on Canada - Market size and forecast 2022-2027 ($ million)
Exhibit 104: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
Exhibit 105: Chart on Canada - Year-over-year growth 2022-2027 (%)
Exhibit 106: Data Table on Canada - Year-over-year growth 2022-2027 (%)
9.10 UK - Market size and forecast 2022-2027
Exhibit 107: Chart on UK - Market size and forecast 2022-2027 ($ million)
Exhibit 108: Data Table on UK - Market size and forecast 2022-2027 ($ million)
Exhibit 109: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibit 110: Data Table on UK - Year-over-year growth 2022-2027 (%)
9.11 India - Market size and forecast 2022-2027
Exhibit 111: Chart on India - Market size and forecast 2022-2027 ($ million)
Exhibit 112: Data Table on India - Market size and forecast 2022-2027 ($ million)
Exhibit 113: Chart on India - Year-over-year growth 2022-2027 (%)
Exhibit 114: Data Table on India - Year-over-year growth 2022-2027 (%)
9.12 France - Market size and forecast 2022-2027
Exhibit 115: Chart on France - Market size and forecast 2022-2027 ($ million)
Exhibit 116: Data Table on France - Market size and forecast 2022-2027 ($ million)
Exhibit 117: Chart on France - Year-over-year growth 2022-2027 (%)
Exhibit 118: Data Table on France - Year-over-year growth 2022-2027 (%)
9.13 Market opportunity By Geographical Landscape
Exhibit 119: Market opportunity By Geographical Landscape ($ million)
Exhibit 120: Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 121: Impact of drivers and challenges in 2022 and 2027
10.4 Market trends

11 Vendor Landscape

11.1 Overview
11.2 Vendor landscape
Exhibit 122: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 123: Overview on factors of disruption
11.4 Industry risks
Exhibit 124: Impact of key risks on business

12 Vendor Analysis

12.1 Vendors covered
Exhibit 125: Vendors covered
12.2 Market positioning of vendors
Exhibit 126: Matrix on vendor position and classification
12.3 8x8 Inc.
Exhibit 127: 8x8 Inc. - Overview
Exhibit 128: 8x8 Inc. - Product / Service
Exhibit 129: 8x8 Inc. - Key offerings
12.4 ALE International
Exhibit 130: ALE International - Overview
Exhibit 131: ALE International - Product / Service
Exhibit 132: ALE International - Key offerings
12.5 AT and T Inc.
Exhibit 133: AT and T Inc. - Overview
Exhibit 134: AT and T Inc. - Business segments
Exhibit 135: AT and T Inc. - Key news
Exhibit 136: AT and T Inc. - Key offerings
Exhibit 137: AT and T Inc. - Segment focus
12.6 Avaya Inc.
Exhibit 138: Avaya Inc. - Overview
Exhibit 139: Avaya Inc. - Business segments
Exhibit 140: Avaya Inc. - Key offerings
Exhibit 141: Avaya Inc. - Segment focus
12.7 BT Group Plc
Exhibit 142: BT Group Plc - Overview
Exhibit 143: BT Group Plc - Business segments
Exhibit 144: BT Group Plc - Key offerings
Exhibit 145: BT Group Plc - Segment focus
12.8 Microsoft Corp.
Exhibit 146: Microsoft Corp. - Overview
Exhibit 147: Microsoft Corp. - Business segments
Exhibit 148: Microsoft Corp. - Key news
Exhibit 149: Microsoft Corp. - Key offerings
Exhibit 150: Microsoft Corp. - Segment focus
12.9 Mitel Networks Corp.
Exhibit 151: Mitel Networks Corp. - Overview
Exhibit 152: Mitel Networks Corp. - Product / Service
Exhibit 153: Mitel Networks Corp. - Key offerings
12.10 NEC Corp.
Exhibit 154: NEC Corp. - Overview
Exhibit 155: NEC Corp. - Business segments
Exhibit 156: NEC Corp. - Key news
Exhibit 157: NEC Corp. - Key offerings
Exhibit 158: NEC Corp. - Segment focus
12.11 NetScout Systems Inc.
Exhibit 159: NetScout Systems Inc. - Overview
Exhibit 160: NetScout Systems Inc. - Product / Service
Exhibit 161: NetScout Systems Inc. - Key offerings
12.12 Oracle Corp.
Exhibit 162: Oracle Corp. - Overview
Exhibit 163: Oracle Corp. - Business segments
Exhibit 164: Oracle Corp. - Key news
Exhibit 165: Oracle Corp. - Key offerings
Exhibit 166: Oracle Corp. - Segment focus
12.13 Orange SA
Exhibit 167: Orange SA - Overview
Exhibit 168: Orange SA - Product / Service
Exhibit 169: Orange SA - Key offerings
12.14 PanTerra Networks Inc.
Exhibit 170: PanTerra Networks Inc. - Overview
Exhibit 171: PanTerra Networks Inc. - Product / Service
Exhibit 172: PanTerra Networks Inc. - Key offerings
12.15 RingCentral Inc.
Exhibit 173: RingCentral Inc. - Overview
Exhibit 174: RingCentral Inc. - Product / Service
Exhibit 175: RingCentral Inc. - Key offerings
12.16 Sify Technologies Ltd.
Exhibit 176: Sify Technologies Ltd. - Overview
Exhibit 177: Sify Technologies Ltd. - Business segments
Exhibit 178: Sify Technologies Ltd. - Key offerings
Exhibit 179: Sify Technologies Ltd. - Segment focus
12.17 Verizon Communications Inc.
Exhibit 180: Verizon Communications Inc. - Overview
Exhibit 181: Verizon Communications Inc. - Business segments
Exhibit 182: Verizon Communications Inc. - Key offerings
Exhibit 183: Verizon Communications Inc. - Segment focus

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 184: Inclusions checklist
Exhibit 185: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 186: Currency conversion rates for US$
13.4 Research methodology
Exhibit 187: Research methodology
Exhibit 188: Validation techniques employed for market sizing
Exhibit 189: Information sources
13.5 List of abbreviations
Exhibit 190: List of abbreviations