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Market Research Report
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1018335

Global Unified Communication as a Service Market 2021-2025

Published: | TechNavio (Infiniti Research Ltd.) | 120 Pages | Delivery time: 1-2 business days

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Global Unified Communication as a Service Market 2021-2025
Published: June 1, 2021
TechNavio (Infiniti Research Ltd.)
Content info: 120 Pages
Delivery time: 1-2 business days
  • ALL
  • Description
  • Table of Contents
Description

Technavio has been monitoring the unified communication as a service market and it is poised to grow by USD 66.23 billion during 2021-2025, progressing at a CAGR of over 25% during the forecast period. Our report on the unified communication as a service market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the shift from CAPEX to OPEX and the growing need to collaborate and communicate globally. In addition, the shift from CAPEX to OPEX is anticipated to boost the growth of the market as well.

The unified communication as a service market analysis includes the end-user and application segments and geographic landscape.

Technavio's unified communication as a service market is segmented as below:

By End-user

  • BFSI
  • ICT
  • Healthcare
  • Retail
  • Others

By Application

  • Enterprise collaboration
  • Enterprise telephony
  • Contact center

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • MEA

This study identifies the increased use of UCaaS by SMBs as one of the prime reasons driving the unified communication as a service market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on unified communication as a service market covers the following areas:

  • Unified communication as a service market sizing
  • Unified communication as a service market forecast
  • Unified communication as a service market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading unified communication as a service market vendors that include 8x8 Inc., ALE International, AT and T Inc., Fuze Inc., Microsoft Corp., Mitel Networks Corp., NEC Corp., NetScout Systems Inc., Oracle Corp., and Verizon Communications Inc. Also, the unified communication as a service market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents
Product Code: IRTNTR70636

Table of Contents

  • Executive Summary
    • Market overview
  • Market Landscape
    • Market ecosystem
    • Value chain analysis
  • Market Sizing
    • Market definition
    • Market segment analysis
    • Market size 2020
    • Market outlook: Forecast for 2020 - 2025
  • Five Forces Analysis
    • Five forces summary
    • Bargaining power of buyers
    • Bargaining power of suppliers
    • Threat of new entrants
    • Threat of substitutes
    • Threat of rivalry
    • Market condition
  • Market Segmentation by Application
    • Market segments
    • Comparison by Application
    • Enterprise collaboration - Market size and forecast 2020-2025
    • Enterprise telephony - Market size and forecast 2020-2025
    • Contact center - Market size and forecast 2020-2025
    • Market opportunity by Application
  • Market Segmentation by End-user
    • Market segments
    • Comparison by End-user
    • BFSI - Market size and forecast 2020-2025
    • ICT - Market size and forecast 2020-2025
    • Healthcare - Market size and forecast 2020-2025
    • Retail - Market size and forecast 2020-2025
    • Others - Market size and forecast 2020-2025
    • Market opportunity by End-user
  • Customer landscape
    • Customer landscape
  • Geographic Landscape
    • Geographic segmentation
    • Geographic comparison
    • North America - Market size and forecast 2020-2025
    • APAC - Market size and forecast 2020-2025
    • Europe - Market size and forecast 2020-2025
    • South America - Market size and forecast 2020-2025
    • MEA - Market size and forecast 2020-2025
    • Key leading countries
    • Market opportunity By Geographical Landscape
    • Market drivers
    • Market challenges
    • Market trends
  • Vendor Landscape
    • Overview
    • Landscape disruption
  • Vendor Analysis
    • Vendors covered
    • Market positioning of vendors
    • 8x8 Inc.
    • ALE International
    • AT and T Inc.
    • Fuze Inc.
    • Microsoft Corp.
    • Mitel Networks Corp.
    • NEC Corp.
    • NetScout Systems Inc.
    • Oracle Corp.
    • Verizon Communications Inc.
  • Appendix
    • Scope of the report
    • Currency conversion rates for US$
    • Research methodology
    • List of abbreviations

Exhibits

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Key Finding 9
  • 9: Parent market
  • 10: Market characteristics
  • 11: Offerings of vendors included in the market definition
  • 12: Market segments
  • 13: Global - Market size and forecast 2020 - 2025 ($ million)
  • 14: Global market: Year-over-year growth 2020 - 2025 (%)
  • 15: Five forces analysis 2020 & 2025
  • 16: Bargaining power of buyers
  • 17: Bargaining power of suppliers
  • 18: Threat of new entrants
  • 19: Threat of substitutes
  • 20: Threat of rivalry
  • 21: Market condition - Five forces 2020
  • 22: Application - Market share 2020-2025 (%)
  • 23: Comparison by Application
  • 24: Enterprise collaboration - Market size and forecast 2020-2025 ($ million)
  • 25: Enterprise collaboration - Year-over-year growth 2020-2025 (%)
  • 26: Enterprise telephony - Market size and forecast 2020-2025 ($ million)
  • 27: Enterprise telephony - Year-over-year growth 2020-2025 (%)
  • 28: Contact center - Market size and forecast 2020-2025 ($ million)
  • 29: Contact center - Year-over-year growth 2020-2025 (%)
  • 30: Market opportunity by Application
  • 31: End user - Market share 2020-2025 (%)
  • 32: Comparison by End user
  • 33: BFSI - Market size and forecast 2020-2025 ($ million)
  • 34: BFSI - Year-over-year growth 2020-2025 (%)
  • 35: ICT - Market size and forecast 2020-2025 ($ million)
  • 36: ICT - Year-over-year growth 2020-2025 (%)
  • 37: Healthcare - Market size and forecast 2020-2025 ($ million)
  • 38: Healthcare - Year-over-year growth 2020-2025 (%)
  • 39: Retail - Market size and forecast 2020-2025 ($ million)
  • 40: Retail - Year-over-year growth 2020-2025 (%)
  • 41: Others - Market size and forecast 2020-2025 ($ million)
  • 42: Others - Year-over-year growth 2020-2025 (%)
  • 43: Market opportunity by End user
  • 44: Customer landscape
  • 45: Market share By Geographical Landscape 2020-2025 (%)
  • 46: Geographic comparison
  • 47: North America - Market size and forecast 2020-2025 ($ million)
  • 48: North America - Year-over-year growth 2020-2025 (%)
  • 49: APAC - Market size and forecast 2020-2025 ($ million)
  • 50: APAC - Year-over-year growth 2020-2025 (%)
  • 51: Europe - Market size and forecast 2020-2025 ($ million)
  • 52: Europe - Year-over-year growth 2020-2025 (%)
  • 53: South America - Market size and forecast 2020-2025 ($ million)
  • 54: South America - Year-over-year growth 2020-2025 (%)
  • 55: MEA - Market size and forecast 2020-2025 ($ million)
  • 56: MEA - Year-over-year growth 2020-2025 (%)
  • 57: Key leading countries
  • 58: Market opportunity By Geographical Landscape ($ million)
  • 59: Impact of drivers and challenges
  • 60: Vendor landscape
  • 61: Landscape disruption
  • 62: Industry risks
  • 63: Vendors covered
  • 64: Market positioning of vendors
  • 65: 8x8 Inc. - Overview
  • 66: 8x8 Inc. - Product and service
  • 67: 8x8 Inc. - Key offerings
  • 68: 8x8 Inc. - Key customers
  • 69: 8x8 Inc. - Segment focus
  • 70: ALE International - Overview
  • 71: ALE International - Product and service
  • 72: ALE International - Key offerings
  • 73: ALE International - Key customers
  • 74: ALE International - Segment focus
  • 75: AT and T Inc. - Overview
  • 76: AT and T Inc. - Business segments
  • 77: AT and T Inc. - Key offerings
  • 78: AT and T Inc. - Key customers
  • 79: AT and T Inc. - Segment focus
  • 80: Fuze Inc. - Overview
  • 81: Fuze Inc. - Product and service
  • 82: Fuze Inc. - Key offerings
  • 83: Fuze Inc. - Key customers
  • 84: Fuze Inc. - Segment focus
  • 85: Microsoft Corp. - Overview
  • 86: Microsoft Corp. - Business segments
  • 87: Microsoft Corp. - Key offerings
  • 88: Microsoft Corp. - Key customers
  • 89: Microsoft Corp. - Segment focus
  • 90: Mitel Networks Corp. - Overview
  • 91: Mitel Networks Corp. - Product and service
  • 92: Mitel Networks Corp. - Key offerings
  • 93: Mitel Networks Corp. - Key customers
  • 94: Mitel Networks Corp. - Segment focus
  • 95: NEC Corp. - Overview
  • 96: NEC Corp. - Business segments
  • 97: NEC Corp. - Key offerings
  • 98: NEC Corp. - Key customers
  • 99: NEC Corp. - Segment focus
  • 100: NetScout Systems Inc. - Overview
  • 101: NetScout Systems Inc. - Business segments
  • 102: NetScout Systems Inc. - Key offerings
  • 103: NetScout Systems Inc. - Key customers
  • 104: NetScout Systems Inc. - Segment focus
  • 105: Oracle Corp. - Overview
  • 106: Oracle Corp. - Business segments
  • 107: Oracle Corp. - Key offerings
  • 108: Oracle Corp. - Key customers
  • 109: Oracle Corp. - Segment focus
  • 110: Verizon Communications Inc. - Overview
  • 111: Verizon Communications Inc. - Business segments
  • 112: Verizon Communications Inc. - Key offerings
  • 113: Verizon Communications Inc. - Key customers
  • 114: Verizon Communications Inc. - Segment focus
  • 115: Currency conversion rates for US$
  • 116: Research Methodology
  • 117: Validation techniques employed for market sizing
  • 118: Information sources
  • 119: List of abbreviations