Global Healthcare BPO Market 2023-2027

Description

List of Tables

The healthcare BPO market is forecasted to grow by USD 12,909.57 mn during 2022-2027, accelerating at a CAGR of 9.13% during the forecast period. The report on the healthcare BPO market provides a holistic analysis, market size, and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the focus on reducing operational costs, surging the number of BPOs, and the presence of skilled professionals.

Technavio's healthcare BPO market is segmented as below:

By Solution

Manufacturing
Research and development
Non-clinical services

By Service

Revenue cycle management
Patient care services
Patient enrollment and strategic planning

By Geographical Landscape

North America
APAC
Europe
Middle East and Africa
South America

This study identifies the emergence of cloud-computing services as one of the prime reasons driving the healthcare BPO market growth during the next few years. Also, the rising emphasis on process automation and expansion and growth of several healthcare domains will lead to sizable demand in the market.

The report on the healthcare BPO market covers the following areas:

Healthcare BPO market sizing
Healthcare BPO market forecast
Healthcare BPO market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading healthcare BPO market vendors that include Accenture Plc, Cognizant Technology Solutions Corp., DATAMARK Inc., Foundever Group, GeBBS Healthcare Solutions Inc., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., IQVIA Inc., Maxicus Inc., OMH HealthEdge Holdings LLC, Parexel International Corp., R1 RCM Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., UnitedHealth Group Inc., Wipro Ltd., and WNS Holdings Ltd. Also, the healthcare BPO market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Product Code: IRTNTR71350

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Solution
Exhibit 06: Executive Summary - Chart on Market Segmentation by Service
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2022
3.4 Market outlook: Forecast for 2022-2027
Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

4.1 Global healthcare BPO market 2017 - 2021
Exhibit 18: Historic Market Size - Data Table on global healthcare bpo market 2017 - 2021 ($ million)
4.2 Solution Segment Analysis 2017 - 2021
Exhibit 19: Historic Market Size - Solution Segment 2017 - 2021 ($ million)
4.3 Service Segment Analysis 2017 - 2021
Exhibit 20: Historic Market Size - Service Segment 2017 - 2021 ($ million)
4.4 Geography Segment Analysis 2017 - 2021
Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
4.5 Country Segment Analysis 2017 - 2021
Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

5.1 Five forces summary
Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
5.2 Bargaining power of buyers
Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
5.3 Bargaining power of suppliers
Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
5.4 Threat of new entrants
Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
5.5 Threat of substitutes
Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
5.6 Threat of rivalry
Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
5.7 Market condition
Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Solution

6.1 Market segments
Exhibit 30: Chart on Solution - Market share 2022-2027 (%)
Exhibit 31: Data Table on Solution - Market share 2022-2027 (%)
6.2 Comparison by Solution
Exhibit 32: Chart on Comparison by Solution
Exhibit 33: Data Table on Comparison by Solution
6.3 Manufacturing - Market size and forecast 2022-2027
Exhibit 34: Chart on Manufacturing - Market size and forecast 2022-2027 ($ million)
Exhibit 35: Data Table on Manufacturing - Market size and forecast 2022-2027 ($ million)
Exhibit 36: Chart on Manufacturing - Year-over-year growth 2022-2027 (%)
Exhibit 37: Data Table on Manufacturing - Year-over-year growth 2022-2027 (%)
6.4 Research and development - Market size and forecast 2022-2027
Exhibit 38: Chart on Research and development - Market size and forecast 2022-2027 ($ million)
Exhibit 39: Data Table on Research and development - Market size and forecast 2022-2027 ($ million)
Exhibit 40: Chart on Research and development - Year-over-year growth 2022-2027 (%)
Exhibit 41: Data Table on Research and development - Year-over-year growth 2022-2027 (%)
6.5 Non-clinical services - Market size and forecast 2022-2027
Exhibit 42: Chart on Non-clinical services - Market size and forecast 2022-2027 ($ million)
Exhibit 43: Data Table on Non-clinical services - Market size and forecast 2022-2027 ($ million)
Exhibit 44: Chart on Non-clinical services - Year-over-year growth 2022-2027 (%)
Exhibit 45: Data Table on Non-clinical services - Year-over-year growth 2022-2027 (%)
6.6 Market opportunity by Solution
Exhibit 46: Market opportunity by Solution ($ million)
Exhibit 47: Data Table on Market opportunity by Solution ($ million)

7 Market Segmentation by Service

7.1 Market segments
Exhibit 48: Chart on Service - Market share 2022-2027 (%)
Exhibit 49: Data Table on Service - Market share 2022-2027 (%)
7.2 Comparison by Service
Exhibit 50: Chart on Comparison by Service
Exhibit 51: Data Table on Comparison by Service
7.3 Revenue cycle management - Market size and forecast 2022-2027
Exhibit 52: Chart on Revenue cycle management - Market size and forecast 2022-2027 ($ million)
Exhibit 53: Data Table on Revenue cycle management - Market size and forecast 2022-2027 ($ million)
Exhibit 54: Chart on Revenue cycle management - Year-over-year growth 2022-2027 (%)
Exhibit 55: Data Table on Revenue cycle management - Year-over-year growth 2022-2027 (%)
7.4 Patient care services - Market size and forecast 2022-2027
Exhibit 56: Chart on Patient care services - Market size and forecast 2022-2027 ($ million)
Exhibit 57: Data Table on Patient care services - Market size and forecast 2022-2027 ($ million)
Exhibit 58: Chart on Patient care services - Year-over-year growth 2022-2027 (%)
Exhibit 59: Data Table on Patient care services - Year-over-year growth 2022-2027 (%)
7.5 Patient enrollment and strategic planning - Market size and forecast 2022-2027
Exhibit 60: Chart on Patient enrollment and strategic planning - Market size and forecast 2022-2027 ($ million)
Exhibit 61: Data Table on Patient enrollment and strategic planning - Market size and forecast 2022-2027 ($ million)
Exhibit 62: Chart on Patient enrollment and strategic planning - Year-over-year growth 2022-2027 (%)
Exhibit 63: Data Table on Patient enrollment and strategic planning - Year-over-year growth 2022-2027 (%)
7.6 Market opportunity by Service
Exhibit 64: Market opportunity by Service ($ million)
Exhibit 65: Data Table on Market opportunity by Service ($ million)

8 Customer Landscape

8.1 Customer landscape overview
Exhibit 66: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
Exhibit 67: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibit 68: Data Table on Market share By Geographical Landscape 2022-2027 (%)
9.2 Geographic comparison
Exhibit 69: Chart on Geographic comparison
Exhibit 70: Data Table on Geographic comparison
9.3 North America - Market size and forecast 2022-2027
Exhibit 71: Chart on North America - Market size and forecast 2022-2027 ($ million)
Exhibit 72: Data Table on North America - Market size and forecast 2022-2027 ($ million)
Exhibit 73: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibit 74: Data Table on North America - Year-over-year growth 2022-2027 (%)
9.4 APAC - Market size and forecast 2022-2027
Exhibit 75: Chart on APAC - Market size and forecast 2022-2027 ($ million)
Exhibit 76: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
Exhibit 77: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibit 78: Data Table on APAC - Year-over-year growth 2022-2027 (%)
9.5 Europe - Market size and forecast 2022-2027
Exhibit 79: Chart on Europe - Market size and forecast 2022-2027 ($ million)
Exhibit 80: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
Exhibit 81: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibit 82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
9.6 Middle East and Africa - Market size and forecast 2022-2027
Exhibit 83: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibit 84: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibit 85: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibit 86: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
9.7 South America - Market size and forecast 2022-2027
Exhibit 87: Chart on South America - Market size and forecast 2022-2027 ($ million)
Exhibit 88: Data Table on South America - Market size and forecast 2022-2027 ($ million)
Exhibit 89: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibit 90: Data Table on South America - Year-over-year growth 2022-2027 (%)
9.8 US - Market size and forecast 2022-2027
Exhibit 91: Chart on US - Market size and forecast 2022-2027 ($ million)
Exhibit 92: Data Table on US - Market size and forecast 2022-2027 ($ million)
Exhibit 93: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibit 94: Data Table on US - Year-over-year growth 2022-2027 (%)
9.9 Canada - Market size and forecast 2022-2027
Exhibit 95: Chart on Canada - Market size and forecast 2022-2027 ($ million)
Exhibit 96: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
Exhibit 97: Chart on Canada - Year-over-year growth 2022-2027 (%)
Exhibit 98: Data Table on Canada - Year-over-year growth 2022-2027 (%)
9.10 UK - Market size and forecast 2022-2027
Exhibit 99: Chart on UK - Market size and forecast 2022-2027 ($ million)
Exhibit 100: Data Table on UK - Market size and forecast 2022-2027 ($ million)
Exhibit 101: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibit 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
9.11 China - Market size and forecast 2022-2027
Exhibit 103: Chart on China - Market size and forecast 2022-2027 ($ million)
Exhibit 104: Data Table on China - Market size and forecast 2022-2027 ($ million)
Exhibit 105: Chart on China - Year-over-year growth 2022-2027 (%)
Exhibit 106: Data Table on China - Year-over-year growth 2022-2027 (%)
9.12 Germany - Market size and forecast 2022-2027
Exhibit 107: Chart on Germany - Market size and forecast 2022-2027 ($ million)
Exhibit 108: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
Exhibit 109: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibit 110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
9.13 Market opportunity By Geographical Landscape
Exhibit 111: Market opportunity By Geographical Landscape ($ million)
Exhibit 112: Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 113: Impact of drivers and challenges in 2022 and 2027
10.4 Market trends

11 Vendor Landscape

11.1 Overview
11.2 Vendor landscape
Exhibit 114: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 115: Overview on factors of disruption
11.4 Industry risks
Exhibit 116: Impact of key risks on business

12 Vendor Analysis

12.1 Vendors covered
Exhibit 117: Vendors covered
12.2 Market positioning of vendors
Exhibit 118: Matrix on vendor position and classification
12.3 Accenture Plc
Exhibit 119: Accenture Plc - Overview
Exhibit 120: Accenture Plc - Business segments
Exhibit 121: Accenture Plc - Key news
Exhibit 122: Accenture Plc - Key offerings
Exhibit 123: Accenture Plc - Segment focus
12.4 Cognizant Technology Solutions Corp.
Exhibit 124: Cognizant Technology Solutions Corp. - Overview
Exhibit 125: Cognizant Technology Solutions Corp. - Business segments
Exhibit 126: Cognizant Technology Solutions Corp. - Key news
Exhibit 127: Cognizant Technology Solutions Corp. - Key offerings
Exhibit 128: Cognizant Technology Solutions Corp. - Segment focus
12.5 GeBBS Healthcare Solutions Inc.
Exhibit 129: GeBBS Healthcare Solutions Inc. - Overview
Exhibit 130: GeBBS Healthcare Solutions Inc. - Product / Service
Exhibit 131: GeBBS Healthcare Solutions Inc. - Key offerings
12.6 Genpact Ltd.
Exhibit 132: Genpact Ltd. - Overview
Exhibit 133: Genpact Ltd. - Business segments
Exhibit 134: Genpact Ltd. - Key news
Exhibit 135: Genpact Ltd. - Key offerings
Exhibit 136: Genpact Ltd. - Segment focus
12.7 HCL Technologies Ltd.
Exhibit 137: HCL Technologies Ltd. - Overview
Exhibit 138: HCL Technologies Ltd. - Business segments
Exhibit 139: HCL Technologies Ltd. - Key news
Exhibit 140: HCL Technologies Ltd. - Key offerings
Exhibit 141: HCL Technologies Ltd. - Segment focus
12.8 Infosys Ltd.
Exhibit 142: Infosys Ltd. - Overview
Exhibit 143: Infosys Ltd. - Business segments
Exhibit 144: Infosys Ltd. - Key news
Exhibit 145: Infosys Ltd. - Key offerings
Exhibit 146: Infosys Ltd. - Segment focus
12.9 International Business Machines Corp.
Exhibit 147: International Business Machines Corp. - Overview
Exhibit 148: International Business Machines Corp. - Business segments
Exhibit 149: International Business Machines Corp. - Key news
Exhibit 150: International Business Machines Corp. - Key offerings
Exhibit 151: International Business Machines Corp. - Segment focus
12.10 Invensis Technologies Pvt Ltd.
Exhibit 152: Invensis Technologies Pvt Ltd. - Overview
Exhibit 153: Invensis Technologies Pvt Ltd. - Product / Service
Exhibit 154: Invensis Technologies Pvt Ltd. - Key offerings
12.11 IQVIA Inc.
Exhibit 155: IQVIA Inc. - Overview
Exhibit 156: IQVIA Inc. - Business segments
Exhibit 157: IQVIA Inc. - Key news
Exhibit 158: IQVIA Inc. - Key offerings
Exhibit 159: IQVIA Inc. - Segment focus
12.12 OMH HealthEdge Holdings LLC
Exhibit 160: OMH HealthEdge Holdings LLC - Overview
Exhibit 161: OMH HealthEdge Holdings LLC - Product / Service
Exhibit 162: OMH HealthEdge Holdings LLC - Key offerings
12.13 R1 RCM Inc.
Exhibit 163: R1 RCM Inc. - Overview
Exhibit 164: R1 RCM Inc. - Product / Service
Exhibit 165: R1 RCM Inc. - Key offerings
12.14 Sutherland Global Services Inc.
Exhibit 166: Sutherland Global Services Inc. - Overview
Exhibit 167: Sutherland Global Services Inc. - Product / Service
Exhibit 168: Sutherland Global Services Inc. - Key offerings
12.15 Tata Consultancy Services Ltd.
Exhibit 169: Tata Consultancy Services Ltd. - Overview
Exhibit 170: Tata Consultancy Services Ltd. - Business segments
Exhibit 171: Tata Consultancy Services Ltd. - Key news
Exhibit 172: Tata Consultancy Services Ltd. - Key offerings
Exhibit 173: Tata Consultancy Services Ltd. - Segment focus
12.16 Wipro Ltd.
Exhibit 174: Wipro Ltd. - Overview
Exhibit 175: Wipro Ltd. - Business segments
Exhibit 176: Wipro Ltd. - Key news
Exhibit 177: Wipro Ltd. - Key offerings
Exhibit 178: Wipro Ltd. - Segment focus
12.17 WNS Holdings Ltd.
Exhibit 179: WNS Holdings Ltd. - Overview
Exhibit 180: WNS Holdings Ltd. - Business segments
Exhibit 181: WNS Holdings Ltd. - Key offerings
Exhibit 182: WNS Holdings Ltd. - Segment focus

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 183: Inclusions checklist
Exhibit 184: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 185: Currency conversion rates for US$
13.4 Research methodology
Exhibit 186: Research methodology
Exhibit 187: Validation techniques employed for market sizing
Exhibit 188: Information sources
13.5 List of abbreviations
Exhibit 189: List of abbreviations