Global healthcare business process outsourcing (BPO) market 2024-2028

List of Tables

Healthcare Business Process Outsourcing (BPO) Market 2024-2028

The healthcare business process outsourcing (BPO) market is forecasted to grow by USD 17298.2 mn during 2023-2028, accelerating at a CAGR of 10.87% during the forecast period. The report on the healthcare business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by focus on reducing operational costs, surging number of BPOs, and presence of skilled professionals.

Market Scope
Base Year	2024
End Year	2028
Series Year	2024-2028
Growth Momentum	Accelerate
YOY 2024	9.53%
CAGR	10.87%
Incremental Value	$17298.2mn

Technavio's healthcare business process outsourcing (BPO) market is segmented as below:

By Solution

Manufacturing
Research and development
Non-clinical services

By Service

Revenue cycle management
Patient care services
Patient enrollment and strategic planning

By Geography

North America
APAC
Europe
Middle East and Africa
South America

This study identifies the emergence of cloud-computing services as one of the prime reasons driving the healthcare business process outsourcing (BPO) market growth during the next few years. Also, rising emphasis on process automation and expansion and growth of several healthcare domains will lead to sizable demand in the market.

The report on the healthcare business process outsourcing (BPO) market covers the following areas:

Healthcare business process outsourcing (BPO) market sizing
Healthcare business process outsourcing (BPO) market forecast
Healthcare business process outsourcing (BPO) market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading healthcare business process outsourcing (BPO) market vendors that include Accenture Plc, Cognizant Technology Solutions Corp., DATAMARK Inc., Foundever Group., GeBBS Healthcare Solutions Inc., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt. Ltd., IQVIA Holdings Inc., Maxicus Inc., OMH HealthEdge Holdings LLC, Parexel International Corp., R1 RCM Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., UnitedHealth Group Inc., Wipro Ltd., and WNS Holdings Ltd.. Also, the healthcare business process outsourcing (BPO) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Product Code: IRTNTR71350

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Solution
- Executive Summary - Chart on Market Segmentation by Service
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Market Landscape

2.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
2.2 Market characteristics
- Market characteristics analysis
2.3 Value chain analysis
- Value Chain Analysis

3 Market Sizing

3.1 Market definition
- Offerings of companies included in the market definition
3.2 Market segment analysis
- Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
- Chart on Global - Market size and forecast 2023-2028 ($ million)
- Data Table on Global - Market size and forecast 2023-2028 ($ million)
- Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

4.1 Global Healthcare Business Process Outsourcing (BPO) Market 2018 - 2022
- Historic Market Size - Data Table on Global Healthcare Business Process Outsourcing (BPO) Market 2018 - 2022 ($ million)
4.2 Solution segment analysis 2018 - 2022
- Historic Market Size - Solution Segment 2018 - 2022 ($ million)
4.3 Service segment analysis 2018 - 2022
- Historic Market Size - Service Segment 2018 - 2022 ($ million)
4.4 Geography segment analysis 2018 - 2022
- Historic Market Size - Geography Segment 2018 - 2022 ($ million)
4.5 Country segment analysis 2018 - 2022
- Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

5.1 Five forces summary
- Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
- Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Solution

6.1 Market segments
- Chart on Solution - Market share 2023-2028 (%)
- Data Table on Solution - Market share 2023-2028 (%)
6.2 Comparison by Solution
- Chart on Comparison by Solution
- Data Table on Comparison by Solution
6.3 Manufacturing - Market size and forecast 2023-2028
- Chart on Manufacturing - Market size and forecast 2023-2028 ($ million)
- Data Table on Manufacturing - Market size and forecast 2023-2028 ($ million)
- Chart on Manufacturing - Year-over-year growth 2023-2028 (%)
- Data Table on Manufacturing - Year-over-year growth 2023-2028 (%)
6.4 Research and development - Market size and forecast 2023-2028
- Chart on Research and development - Market size and forecast 2023-2028 ($ million)
- Data Table on Research and development - Market size and forecast 2023-2028 ($ million)
- Chart on Research and development - Year-over-year growth 2023-2028 (%)
- Data Table on Research and development - Year-over-year growth 2023-2028 (%)
6.5 Non-clinical services - Market size and forecast 2023-2028
- Chart on Non-clinical services - Market size and forecast 2023-2028 ($ million)
- Data Table on Non-clinical services - Market size and forecast 2023-2028 ($ million)
- Chart on Non-clinical services - Year-over-year growth 2023-2028 (%)
- Data Table on Non-clinical services - Year-over-year growth 2023-2028 (%)
6.6 Market opportunity by Solution
- Market opportunity by Solution ($ million)
- Data Table on Market opportunity by Solution ($ million)

7 Market Segmentation by Service

7.1 Market segments
- Chart on Service - Market share 2023-2028 (%)
- Data Table on Service - Market share 2023-2028 (%)
7.2 Comparison by Service
- Chart on Comparison by Service
- Data Table on Comparison by Service
7.3 Revenue cycle management - Market size and forecast 2023-2028
- Chart on Revenue cycle management - Market size and forecast 2023-2028 ($ million)
- Data Table on Revenue cycle management - Market size and forecast 2023-2028 ($ million)
- Chart on Revenue cycle management - Year-over-year growth 2023-2028 (%)
- Data Table on Revenue cycle management - Year-over-year growth 2023-2028 (%)
7.4 Patient care services - Market size and forecast 2023-2028
- Chart on Patient care services - Market size and forecast 2023-2028 ($ million)
- Data Table on Patient care services - Market size and forecast 2023-2028 ($ million)
- Chart on Patient care services - Year-over-year growth 2023-2028 (%)
- Data Table on Patient care services - Year-over-year growth 2023-2028 (%)
7.5 Patient enrollment and strategic planning - Market size and forecast 2023-2028
- Chart on Patient enrollment and strategic planning - Market size and forecast 2023-2028 ($ million)
- Data Table on Patient enrollment and strategic planning - Market size and forecast 2023-2028 ($ million)
- Chart on Patient enrollment and strategic planning - Year-over-year growth 2023-2028 (%)
- Data Table on Patient enrollment and strategic planning - Year-over-year growth 2023-2028 (%)
7.6 Market opportunity by Service
- Market opportunity by Service ($ million)
- Data Table on Market opportunity by Service ($ million)

8 Customer Landscape

8.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
- Chart on Market share By Geographical Landscape2023-2028 (%)
- Data Table on Market share By Geographical Landscape2023-2028 (%)
9.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
- Chart on North America - Market size and forecast 2023-2028 ($ million)
- Data Table on North America - Market size and forecast 2023-2028 ($ million)
- Chart on North America - Year-over-year growth 2023-2028 (%)
- Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 APAC - Market size and forecast 2023-2028
- Chart on APAC - Market size and forecast 2023-2028 ($ million)
- Data Table on APAC - Market size and forecast 2023-2028 ($ million)
- Chart on APAC - Year-over-year growth 2023-2028 (%)
- Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.5 Europe - Market size and forecast 2023-2028
- Chart on Europe - Market size and forecast 2023-2028 ($ million)
- Data Table on Europe - Market size and forecast 2023-2028 ($ million)
- Chart on Europe - Year-over-year growth 2023-2028 (%)
- Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.6 Middle East and Africa - Market size and forecast 2023-2028
- Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.7 South America - Market size and forecast 2023-2028
- Chart on South America - Market size and forecast 2023-2028 ($ million)
- Data Table on South America - Market size and forecast 2023-2028 ($ million)
- Chart on South America - Year-over-year growth 2023-2028 (%)
- Data Table on South America - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
- Chart on US - Market size and forecast 2023-2028 ($ million)
- Data Table on US - Market size and forecast 2023-2028 ($ million)
- Chart on US - Year-over-year growth 2023-2028 (%)
- Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 Canada - Market size and forecast 2023-2028
- Chart on Canada - Market size and forecast 2023-2028 ($ million)
- Data Table on Canada - Market size and forecast 2023-2028 ($ million)
- Chart on Canada - Year-over-year growth 2023-2028 (%)
- Data Table on Canada - Year-over-year growth 2023-2028 (%)
9.10 UK - Market size and forecast 2023-2028
- Chart on UK - Market size and forecast 2023-2028 ($ million)
- Data Table on UK - Market size and forecast 2023-2028 ($ million)
- Chart on UK - Year-over-year growth 2023-2028 (%)
- Data Table on UK - Year-over-year growth 2023-2028 (%)
9.11 China - Market size and forecast 2023-2028
- Chart on China - Market size and forecast 2023-2028 ($ million)
- Data Table on China - Market size and forecast 2023-2028 ($ million)
- Chart on China - Year-over-year growth 2023-2028 (%)
- Data Table on China - Year-over-year growth 2023-2028 (%)
9.12 Germany - Market size and forecast 2023-2028
- Chart on Germany - Market size and forecast 2023-2028 ($ million)
- Data Table on Germany - Market size and forecast 2023-2028 ($ million)
- Chart on Germany - Year-over-year growth 2023-2028 (%)
- Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity by geography
- Market opportunity By Geographical Landscape($ million)
- Data Tables on Market opportunity By Geographical Landscape($ million)

10 Drivers, Challenges, and Opportunity/Restraints

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2023 and 2028
10.4 Market opportunities/restraints

11 Competitive Landscape

11.1 Overview
11.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
11.3 Landscape disruption
- Overview on factors of disruption
11.4 Industry risks
- Impact of key risks on business

12 Competitive Analysis

12.1 Companies profiled
- Companies covered
12.2 Market positioning of companies
- Matrix on companies position and classification
12.3 Accenture Plc
- Accenture Plc - Overview
- Accenture Plc - Business segments
- Accenture Plc - Key news
- Accenture Plc - Key offerings
- Accenture Plc - Segment focus
12.4 Cognizant Technology Solutions Corp.
- Cognizant Technology Solutions Corp. - Overview
- Cognizant Technology Solutions Corp. - Business segments
- Cognizant Technology Solutions Corp. - Key news
- Cognizant Technology Solutions Corp. - Key offerings
- Cognizant Technology Solutions Corp. - Segment focus
12.5 GeBBS Healthcare Solutions Inc.
- GeBBS Healthcare Solutions Inc. - Overview
- GeBBS Healthcare Solutions Inc. - Product / Service
- GeBBS Healthcare Solutions Inc. - Key offerings
12.6 Genpact Ltd.
- Genpact Ltd. - Overview
- Genpact Ltd. - Business segments
- Genpact Ltd. - Key offerings
- Genpact Ltd. - Segment focus
12.7 HCL Technologies Ltd.
- HCL Technologies Ltd. - Overview
- HCL Technologies Ltd. - Business segments
- HCL Technologies Ltd. - Key news
- HCL Technologies Ltd. - Key offerings
- HCL Technologies Ltd. - Segment focus
12.8 Infosys Ltd.
- Infosys Ltd. - Overview
- Infosys Ltd. - Business segments
- Infosys Ltd. - Key news
- Infosys Ltd. - Key offerings
- Infosys Ltd. - Segment focus
12.9 International Business Machines Corp.
- International Business Machines Corp. - Overview
- International Business Machines Corp. - Business segments
- International Business Machines Corp. - Key news
- International Business Machines Corp. - Key offerings
- International Business Machines Corp. - Segment focus
12.10 Invensis Technologies Pvt. Ltd.
- Invensis Technologies Pvt. Ltd. - Overview
- Invensis Technologies Pvt. Ltd. - Product / Service
- Invensis Technologies Pvt. Ltd. - Key offerings
12.11 IQVIA Holdings Inc.
- IQVIA Holdings Inc. - Overview
- IQVIA Holdings Inc. - Business segments
- IQVIA Holdings Inc. - Key news
- IQVIA Holdings Inc. - Key offerings
- IQVIA Holdings Inc. - Segment focus
12.12 OMH HealthEdge Holdings LLC
- OMH HealthEdge Holdings LLC - Overview
- OMH HealthEdge Holdings LLC - Product / Service
- OMH HealthEdge Holdings LLC - Key offerings
12.13 R1 RCM Inc.
- R1 RCM Inc. - Overview
- R1 RCM Inc. - Product / Service
- R1 RCM Inc. - Key offerings
12.14 Sutherland Global Services Inc.
- Sutherland Global Services Inc. - Overview
- Sutherland Global Services Inc. - Product / Service
- Sutherland Global Services Inc. - Key offerings
12.15 Tata Consultancy Services Ltd.
- Tata Consultancy Services Ltd. - Overview
- Tata Consultancy Services Ltd. - Business segments
- Tata Consultancy Services Ltd. - Key news
- Tata Consultancy Services Ltd. - Key offerings
- Tata Consultancy Services Ltd. - Segment focus
12.16 Wipro Ltd.
- Wipro Ltd. - Overview
- Wipro Ltd. - Business segments
- Wipro Ltd. - Key news
- Wipro Ltd. - Key offerings
- Wipro Ltd. - Segment focus
12.17 WNS Holdings Ltd.
- WNS Holdings Ltd. - Overview
- WNS Holdings Ltd. - Business segments
- WNS Holdings Ltd. - Key news
- WNS Holdings Ltd. - Key offerings
- WNS Holdings Ltd. - Segment focus

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
13.3 Currency conversion rates for US$
- Currency conversion rates for US$
13.4 Research methodology
- Research methodology
13.5 Data procurement
- Information sources
13.6 Data validation
- Data validation
13.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
13.8 Data synthesis
- Data synthesis
13.9 360 degree market analysis
- 360 degree market analysis
13.10 List of abbreviations
- List of abbreviations