PUBLISHER: TechNavio | PRODUCT CODE: 1915594
PUBLISHER: TechNavio | PRODUCT CODE: 1915594
Global AI In Ivr Payment Market 2025-2029
The global AI in ivr payment market is forecasted to grow by USD 538.5 mn during 2024-2029, accelerating at a CAGR of 24.9% during the forecast period. The report on the global AI in ivr payment market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by enhanced customer experience and operational efficiency, escalating demand for secure and convenient digital payment solutions, technological advancements in AI and speech recognition.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
| Market Scope | |
|---|---|
| Base Year | 2025 |
| End Year | 2029 |
| Series Year | 2025-2029 |
| Growth Momentum | Accelerate |
| YOY 2025 | 23.5% |
| CAGR | 24.9% |
| Incremental Value | $538.5 mn |
Technavio's global AI in ivr payment market is segmented as below:
By Type
- Inbound IVR
- Outbound IVR
- Self service IVR
- Call routing and agent assistance
By Deployment
- Cloud based IVR
- On premise IVR
- Hybrid
By Business Segment
- Large enterprises
- Small and medium enterprises
Geography
- North America
- US
- Canada
- APAC
- China
- India
- Japan
- Australia
- South Korea
- Europe
- Germany
- UK
- France
- South America
- Brazil
- Argentina
- Middle East and Africa
- UAE
- Rest of World (ROW)
This study identifies the hyper-personalization and contextual intelligence as one of the prime reasons driving the global AI in ivr payment market growth during the next few years. Also, integration with omnichannel communication strategies and enhanced security through biometric authentication and fraud detection will lead to sizable demand in the market.
The report on the global AI in ivr payment market covers the following areas:
- Global AI in ivr payment market sizing
- Global AI in ivr payment market forecast
- Global AI in ivr payment market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global AI in ivr payment market vendors that include Aculab Plc, CallMiner Inc., CloudTalk, Cognizant Technology Solution, Computer Talk Technology Inc., Datatel, Five9 Inc., Genesys Telecom Lab Inc., Invoca Inc., iWallet., Key IVR Ltd, NICE Ltd., Nuance Communications Inc., NuVoxx, Pindrop Security Inc., RingCentral Inc., Talkdesk Inc., Teneo AI, Verint Systems Inc.. Also, the global AI in ivr payment market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
- 1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Type
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Market Segmentation by Business Segment
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning
2 Technavio Analysis
- 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- 2.2 Criticality of inputs and Factors of differentiation
- 2.3 Factors of disruption
- 2.4 Impact of drivers and challenges
3 Market Landscape
- 3.1 Market ecosystem
- 3.2 Market characteristics
- 3.3 Value chain analysis
4 Market Sizing
- 4.1 Market definition
- 4.2 Market segment analysis
- Market segments
- 4.3 Market size 2024
- 4.4 Market outlook: Forecast for 2024-2029
5 Historic Market Size
- 5.1 Global AI In IVR Payment Market 2019 - 2023
- Historic Market Size - Data Table on Global AI In IVR Payment Market 2019 - 2023 ($ million)
- 5.2 Type segment analysis 2019 - 2023
- Historic Market Size - Type Segment 2019 - 2023 ($ million)
- 5.3 Deployment segment analysis 2019 - 2023
- Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
- 5.4 Business segment analysis 2019 - 2023
- Historic Market Size - Business Segment 2019 - 2023 ($ million)
- 5.5 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)
- 5.6 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Five Forces Analysis
- 6.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
- 6.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
- 6.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
- 6.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
- 6.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
- 6.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
- 6.7 Market condition
7 Market Segmentation by Type
- 7.1 Market segments
- 7.2 Comparison by Type
- 7.3 Inbound IVR - Market size and forecast 2024-2029
- 7.4 Outbound IVR - Market size and forecast 2024-2029
- 7.5 Self service IVR - Market size and forecast 2024-2029
- 7.6 Call routing and agent assistance - Market size and forecast 2024-2029
- 7.7 Market opportunity by Type
- Market opportunity by Type ($ million)
8 Market Segmentation by Deployment
- 8.1 Market segments
- 8.2 Comparison by Deployment
- 8.3 Cloud based IVR - Market size and forecast 2024-2029
- 8.4 On premise IVR - Market size and forecast 2024-2029
- 8.5 Hybrid - Market size and forecast 2024-2029
- 8.6 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)
9 Market Segmentation by Business Segment
- 9.1 Market segments
- 9.2 Comparison by Business Segment
- 9.3 Large enterprises - Market size and forecast 2024-2029
- 9.4 Small and medium enterprises - Market size and forecast 2024-2029
- 9.5 Market opportunity by Business Segment
- Market opportunity by Market Segmentation by Business Segment ($ million)
10 Customer Landscape
- 10.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
11 Geographic Landscape
- 11.1 Geographic segmentation
- 11.2 Geographic comparison
- 11.3 North America - Market size and forecast 2024-2029
- 11.3.1 US - Market size and forecast 2024-2029
- 11.3.2 Canada - Market size and forecast 2024-2029
- 11.4 APAC - Market size and forecast 2024-2029
- 11.4.1 China - Market size and forecast 2024-2029
- 11.4.2 India - Market size and forecast 2024-2029
- 11.4.3 Japan - Market size and forecast 2024-2029
- 11.4.4 Australia - Market size and forecast 2024-2029
- 11.4.5 South Korea - Market size and forecast 2024-2029
- 11.5 Europe - Market size and forecast 2024-2029
- 11.5.1 Germany - Market size and forecast 2024-2029
- 11.5.2 UK - Market size and forecast 2024-2029
- 11.5.3 France - Market size and forecast 2024-2029
- 11.6 South America - Market size and forecast 2024-2029
- 11.6.1 Brazil - Market size and forecast 2024-2029
- 11.6.2 Argentina - Market size and forecast 2024-2029
- 11.7 Middle East and Africa - Market size and forecast 2024-2029
- 11.7.1 Saudi Arabia - Market size and forecast 2024-2029
- 11.7.2 UAE - Market size and forecast 2024-2029
- 11.8 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)
12 Drivers, Challenges, and Opportunity
- 12.1 Market drivers
- Enhanced customer experience and operational efficiency
- Escalating demand for secure and convenient digital payment solutions
- Technological advancements in AI and speech recognition
- 12.2 Market challenges
- Data security and privacy concerns
- Integration complexities and legacy system compatibility
- High implementation costs and return on investment justification
- 12.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
- 12.4 Market opportunities
- Hyper-personalization and contextual intelligence
- Integration with omnichannel communication strategies
- Enhanced security through biometric authentication and fraud detection
13 Competitive Landscape
- 13.1 Overview
- 13.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
- 13.3 Landscape disruption
- Overview on factors of disruption
- 13.4 Industry risks
- Impact of key risks on business
14 Competitive Analysis
- 14.1 Companies profiled
- Companies covered
- 14.2 Company ranking index
- Company ranking index
- 14.3 Market positioning of companies
- Matrix on companies position and classification
- 14.4 CallMiner Inc.
- CallMiner Inc. - Overview
- CallMiner Inc. - Product / Service
- CallMiner Inc. - Key offerings
- SWOT
- 14.5 CloudTalk
- CloudTalk - Overview
- CloudTalk - Product / Service
- CloudTalk - Key offerings
- SWOT
- 14.6 Cognizant Technology Solution
- Cognizant Technology Solution - Overview
- Cognizant Technology Solution - Business segments
- Cognizant Technology Solution - Key news
- Cognizant Technology Solution - Key offerings
- Cognizant Technology Solution - Segment focus
- SWOT
- 14.7 Computer Talk Technology Inc.
- Computer Talk Technology Inc. - Overview
- Computer Talk Technology Inc. - Product / Service
- Computer Talk Technology Inc. - Key offerings
- SWOT
- 14.8 Five9 Inc.
- Five9 Inc. - Overview
- Five9 Inc. - Product / Service
- Five9 Inc. - Key news
- Five9 Inc. - Key offerings
- SWOT
- 14.9 Genesys Telecom Lab Inc.
- Genesys Telecom Lab Inc. - Overview
- Genesys Telecom Lab Inc. - Product / Service
- Genesys Telecom Lab Inc. - Key offerings
- SWOT
- 14.10 Invoca Inc.
- Invoca Inc. - Overview
- Invoca Inc. - Product / Service
- Invoca Inc. - Key offerings
- SWOT
- 14.11 Key IVR Ltd
- Key IVR Ltd - Overview
- Key IVR Ltd - Product / Service
- Key IVR Ltd - Key offerings
- SWOT
- 14.12 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key news
- NICE Ltd. - Key offerings
- NICE Ltd. - Segment focus
- SWOT
- 14.13 Nuance Communications Inc.
- Nuance Communications Inc. - Overview
- Nuance Communications Inc. - Product / Service
- Nuance Communications Inc. - Key offerings
- SWOT
- 14.14 Pindrop Security Inc.
- Pindrop Security Inc. - Overview
- Pindrop Security Inc. - Product / Service
- Pindrop Security Inc. - Key offerings
- SWOT
- 14.15 RingCentral Inc.
- RingCentral Inc. - Overview
- RingCentral Inc. - Product / Service
- RingCentral Inc. - Key offerings
- SWOT
- 14.16 Talkdesk Inc.
- Talkdesk Inc. - Overview
- Talkdesk Inc. - Product / Service
- Talkdesk Inc. - Key offerings
- SWOT
- 14.17 Teneo AI
- Teneo AI - Overview
- Teneo AI - Product / Service
- Teneo AI - Key offerings
- SWOT
- 14.18 Verint Systems Inc.
- Verint Systems Inc. - Overview
- Verint Systems Inc. - Product / Service
- Verint Systems Inc. - Key offerings
- SWOT
15 Appendix
- 15.1 Scope of the report
- Market definition
- Objectives
- Notes and caveats
- 15.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
- 15.3 Currency conversion rates for US$
- Currency conversion rates for US$
- 15.4 Research methodology
- Research methodology
- 15.5 Data procurement
- Information sources
- 15.6 Data validation
- Data validation
- 15.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
- 15.8 Data synthesis
- Data synthesis
- 15.9 360 degree market analysis
- 360 degree market analysis
- 15.10 List of abbreviations
- List of abbreviations
