Market Research Report
Global Contact Center Market 2020-2024
|Published by||TechNavio (Infiniti Research Ltd.)||Product code||316408|
|Published||Content info||120 Pages
Delivery time: 1-2 business days
|Global Contact Center Market 2020-2024|
|Published: February 19, 2020||Content info: 120 Pages||
Technavio has been monitoring the global contact center market and it is poised to grow by USD 5.99 bn during 2020-2024, progressing at a CAGR of 9% during the forecast period. Our reports on global contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based contact centers.In addition, integration of chatbots for better turnaround times is anticipated to boost the growth of the global contact center market as well.
Technavio's global contact center market is segmented as below:
This study identifies integration of chatbots for better turnaround times as the prime reasons driving the global contact center market growth during the next few years.
We provide a detailed analysis of around 25 vendors operating in the global contact center market, including some of the vendors such as 8x8 Inc., ALE International, Aspect Software Inc., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp. and NEC Corp. .
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.