IT and BPO Services Market in India 2023-2027

Description

List of Tables

The IT and BPO services market in India is forecasted to grow by USD 151.59 bn during 2022-2027, accelerating at a CAGR of 10.8% during the forecast period. The report on the IT and BPO services market in India provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising cost pressure to maintain in-house IT systems, need to focus on core competencies and improve efficiency, and access to new technology, domain expertise, and round-the-clock service.

Technavio's IT and BPO services market in India is segmented as below:

Market Scope
Base Year	2022
End Year	2027
Series Year	2023-2027
Growth Momentum	Accelerate
YOY 2023	9.23%
CAGR	10.8%
Incremental Value	$151.59bn

By End-user

Finance
Insurance
Telecom
Healthcare
Manufacturing and others

By Type

Export
Domestic

By Product

IT services
BPM
Software and R and D

By Geographical Landscape

APAC

This study identifies the increased adoption of application outsourcing as one of the prime reasons driving the IT and BPO services market in India growth during the next few years. Also, increasing digital transformation in organizations and increased adoption of software-defined infrastructure will lead to sizable demand in the market.

The report on the IT and BPO services market in India covers the following areas:

IT and BPO services market sizing in India
IT and BPO services market forecast in India
IT and BPO services market industry analysis in India

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT and BPO services market in India vendors that include Accenture Plc, Automatic Data Processing Inc., Cognizant Technology Solutions Corp., ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Group Ltd., Infosys Ltd., International Business Machines Corp., Morae Global Corp., Serco Group Plc, Srisys Inc., StarTek Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd., TTEC Holdings Inc., Wipro Ltd., and WNS Holdings Ltd.. Also, the IT and BPO services market in India analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Product Code: IRTNTR40476

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Country Market Characteristics
Exhibit 04: Executive Summary - Chart on Market Segmentation by End-user
Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
Exhibit 06: Executive Summary - Chart on Market Segmentation by Product
Exhibit 07: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 08: Parent market
Exhibit 09: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 10: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 11: Market segments
3.3 Market size 2022
3.4 Market outlook: Forecast for 2022-2027
Exhibit 12: Chart on India - Market size and forecast 2022-2027 ($ billion)
Exhibit 13: Data Table on India - Market size and forecast 2022-2027 ($ billion)
Exhibit 14: Chart on India: Year-over-year growth 2022-2027 (%)
Exhibit 15: Data Table on India: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

4.1 IT and BPO services market in India 2017 - 2021
Exhibit 16: Historic Market Size - Data Table on it and bpo services market in India 2017 - 2021 ($ billion)
4.2 End-user Segment Analysis 2017 - 2021
Exhibit 17: Historic Market Size - End-user Segment 2017 - 2021 ($ billion)
4.3 Type Segment Analysis 2017 - 2021
Exhibit 18: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
4.4 Product Segment Analysis 2017 - 2021
Exhibit 19: Historic Market Size - Product Segment 2017 - 2021 ($ billion)

5 Five Forces Analysis

5.1 Five forces summary
Exhibit 20: Five forces analysis - Comparison between 2022 and 2027
5.2 Bargaining power of buyers
Exhibit 21: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
5.3 Bargaining power of suppliers
Exhibit 22: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
5.4 Threat of new entrants
Exhibit 23: Threat of new entrants - Impact of key factors in 2022 and 2027
5.5 Threat of substitutes
Exhibit 24: Threat of substitutes - Impact of key factors in 2022 and 2027
5.6 Threat of rivalry
Exhibit 25: Threat of rivalry - Impact of key factors in 2022 and 2027
5.7 Market condition
Exhibit 26: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by End-user

6.1 Market segments
Exhibit 27: Chart on End-user - Market share 2022-2027 (%)
Exhibit 28: Data Table on End-user - Market share 2022-2027 (%)
6.2 Comparison by End-user
Exhibit 29: Chart on Comparison by End-user
Exhibit 30: Data Table on Comparison by End-user
6.3 Finance - Market size and forecast 2022-2027
Exhibit 31: Chart on Finance - Market size and forecast 2022-2027 ($ billion)
Exhibit 32: Data Table on Finance - Market size and forecast 2022-2027 ($ billion)
Exhibit 33: Chart on Finance - Year-over-year growth 2022-2027 (%)
Exhibit 34: Data Table on Finance - Year-over-year growth 2022-2027 (%)
6.4 Insurance - Market size and forecast 2022-2027
Exhibit 35: Chart on Insurance - Market size and forecast 2022-2027 ($ billion)
Exhibit 36: Data Table on Insurance - Market size and forecast 2022-2027 ($ billion)
Exhibit 37: Chart on Insurance - Year-over-year growth 2022-2027 (%)
Exhibit 38: Data Table on Insurance - Year-over-year growth 2022-2027 (%)
6.5 Telecom - Market size and forecast 2022-2027
Exhibit 39: Chart on Telecom - Market size and forecast 2022-2027 ($ billion)
Exhibit 40: Data Table on Telecom - Market size and forecast 2022-2027 ($ billion)
Exhibit 41: Chart on Telecom - Year-over-year growth 2022-2027 (%)
Exhibit 42: Data Table on Telecom - Year-over-year growth 2022-2027 (%)
6.6 Healthcare - Market size and forecast 2022-2027
Exhibit 43: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibit 44: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibit 45: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
Exhibit 46: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
6.7 Manufacturing and others - Market size and forecast 2022-2027
Exhibit 47: Chart on Manufacturing and others - Market size and forecast 2022-2027 ($ billion)
Exhibit 48: Data Table on Manufacturing and others - Market size and forecast 2022-2027 ($ billion)
Exhibit 49: Chart on Manufacturing and others - Year-over-year growth 2022-2027 (%)
Exhibit 50: Data Table on Manufacturing and others - Year-over-year growth 2022-2027 (%)
6.8 Market opportunity by End-user
Exhibit 51: Market opportunity by End-user ($ billion)
Exhibit 52: Data Table on Market opportunity by End-user ($ billion)

7 Market Segmentation by Type

7.1 Market segments
Exhibit 53: Chart on Type - Market share 2022-2027 (%)
Exhibit 54: Data Table on Type - Market share 2022-2027 (%)
7.2 Comparison by Type
Exhibit 55: Chart on Comparison by Type
Exhibit 56: Data Table on Comparison by Type
7.3 Export - Market size and forecast 2022-2027
Exhibit 57: Chart on Export - Market size and forecast 2022-2027 ($ billion)
Exhibit 58: Data Table on Export - Market size and forecast 2022-2027 ($ billion)
Exhibit 59: Chart on Export - Year-over-year growth 2022-2027 (%)
Exhibit 60: Data Table on Export - Year-over-year growth 2022-2027 (%)
7.4 Domestic - Market size and forecast 2022-2027
Exhibit 61: Chart on Domestic - Market size and forecast 2022-2027 ($ billion)
Exhibit 62: Data Table on Domestic - Market size and forecast 2022-2027 ($ billion)
Exhibit 63: Chart on Domestic - Year-over-year growth 2022-2027 (%)
Exhibit 64: Data Table on Domestic - Year-over-year growth 2022-2027 (%)
7.5 Market opportunity by Type
Exhibit 65: Market opportunity by Type ($ billion)
Exhibit 66: Data Table on Market opportunity by Type ($ billion)

8 Market Segmentation by Product

8.1 Market segments
Exhibit 67: Chart on Product - Market share 2022-2027 (%)
Exhibit 68: Data Table on Product - Market share 2022-2027 (%)
8.2 Comparison by Product
Exhibit 69: Chart on Comparison by Product
Exhibit 70: Data Table on Comparison by Product
8.3 IT services - Market size and forecast 2022-2027
Exhibit 71: Chart on IT services - Market size and forecast 2022-2027 ($ billion)
Exhibit 72: Data Table on IT services - Market size and forecast 2022-2027 ($ billion)
Exhibit 73: Chart on IT services - Year-over-year growth 2022-2027 (%)
Exhibit 74: Data Table on IT services - Year-over-year growth 2022-2027 (%)
8.4 BPM - Market size and forecast 2022-2027
Exhibit 75: Chart on BPM - Market size and forecast 2022-2027 ($ billion)
Exhibit 76: Data Table on BPM - Market size and forecast 2022-2027 ($ billion)
Exhibit 77: Chart on BPM - Year-over-year growth 2022-2027 (%)
Exhibit 78: Data Table on BPM - Year-over-year growth 2022-2027 (%)
8.5 Software and R and D - Market size and forecast 2022-2027
Exhibit 79: Chart on Software and R and D - Market size and forecast 2022-2027 ($ billion)
Exhibit 80: Data Table on Software and R and D - Market size and forecast 2022-2027 ($ billion)
Exhibit 81: Chart on Software and R and D - Year-over-year growth 2022-2027 (%)
Exhibit 82: Data Table on Software and R and D - Year-over-year growth 2022-2027 (%)
8.6 Market opportunity by Product
Exhibit 83: Market opportunity by Product ($ billion)
Exhibit 84: Data Table on Market opportunity by Product ($ billion)

9 Customer Landscape

9.1 Customer landscape overview
Exhibit 85: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

10 Drivers, Challenges, and Trends

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 86: Impact of drivers and challenges in 2022 and 2027
10.4 Market trends

11 Vendor Landscape

11.1 Overview
11.2 Vendor landscape
Exhibit 87: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 88: Overview on factors of disruption
11.4 Industry risks
Exhibit 89: Impact of key risks on business

12 Vendor Analysis

12.1 Vendors covered
Exhibit 90: Vendors covered
12.2 Market positioning of vendors
Exhibit 91: Matrix on vendor position and classification
12.3 Accenture Plc
Exhibit 92: Accenture Plc - Overview
Exhibit 93: Accenture Plc - Business segments
Exhibit 94: Accenture Plc - Key news
Exhibit 95: Accenture Plc - Key offerings
Exhibit 96: Accenture Plc - Segment focus
12.4 Automatic Data Processing Inc.
Exhibit 97: Automatic Data Processing Inc. - Overview
Exhibit 98: Automatic Data Processing Inc. - Business segments
Exhibit 99: Automatic Data Processing Inc. - Key news
Exhibit 100: Automatic Data Processing Inc. - Key offerings
Exhibit 101: Automatic Data Processing Inc. - Segment focus
12.5 Cognizant Technology Solutions Corp.
Exhibit 102: Cognizant Technology Solutions Corp. - Overview
Exhibit 103: Cognizant Technology Solutions Corp. - Business segments
Exhibit 104: Cognizant Technology Solutions Corp. - Key news
Exhibit 105: Cognizant Technology Solutions Corp. - Key offerings
Exhibit 106: Cognizant Technology Solutions Corp. - Segment focus
12.6 ExlService Holdings Inc.
Exhibit 107: ExlService Holdings Inc. - Overview
Exhibit 108: ExlService Holdings Inc. - Business segments
Exhibit 109: ExlService Holdings Inc. - Key news
Exhibit 110: ExlService Holdings Inc. - Key offerings
Exhibit 111: ExlService Holdings Inc. - Segment focus
12.7 Firstsource Solutions Ltd.
Exhibit 112: Firstsource Solutions Ltd. - Overview
Exhibit 113: Firstsource Solutions Ltd. - Business segments
Exhibit 114: Firstsource Solutions Ltd. - Key offerings
Exhibit 115: Firstsource Solutions Ltd. - Segment focus
12.8 Genpact Ltd.
Exhibit 116: Genpact Ltd. - Overview
Exhibit 117: Genpact Ltd. - Business segments
Exhibit 118: Genpact Ltd. - Key news
Exhibit 119: Genpact Ltd. - Key offerings
Exhibit 120: Genpact Ltd. - Segment focus
12.9 HCL Technologies Ltd.
Exhibit 121: HCL Technologies Ltd. - Overview
Exhibit 122: HCL Technologies Ltd. - Business segments
Exhibit 123: HCL Technologies Ltd. - Key news
Exhibit 124: HCL Technologies Ltd. - Key offerings
Exhibit 125: HCL Technologies Ltd. - Segment focus
12.10 Infosys Ltd.
Exhibit 126: Infosys Ltd. - Overview
Exhibit 127: Infosys Ltd. - Business segments
Exhibit 128: Infosys Ltd. - Key news
Exhibit 129: Infosys Ltd. - Key offerings
Exhibit 130: Infosys Ltd. - Segment focus
12.11 International Business Machines Corp.
Exhibit 131: International Business Machines Corp. - Overview
Exhibit 132: International Business Machines Corp. - Business segments
Exhibit 133: International Business Machines Corp. - Key news
Exhibit 134: International Business Machines Corp. - Key offerings
Exhibit 135: International Business Machines Corp. - Segment focus
12.12 Serco Group Plc
Exhibit 136: Serco Group Plc - Overview
Exhibit 137: Serco Group Plc - Business segments
Exhibit 138: Serco Group Plc - Key news
Exhibit 139: Serco Group Plc - Key offerings
Exhibit 140: Serco Group Plc - Segment focus
12.13 StarTek Inc.
Exhibit 141: StarTek Inc. - Overview
Exhibit 142: StarTek Inc. - Business segments
Exhibit 143: StarTek Inc. - Key offerings
Exhibit 144: StarTek Inc. - Segment focus
12.14 Tata Consultancy Services Ltd.
Exhibit 145: Tata Consultancy Services Ltd. - Overview
Exhibit 146: Tata Consultancy Services Ltd. - Business segments
Exhibit 147: Tata Consultancy Services Ltd. - Key news
Exhibit 148: Tata Consultancy Services Ltd. - Key offerings
Exhibit 149: Tata Consultancy Services Ltd. - Segment focus
12.15 Tech Mahindra Ltd.
Exhibit 150: Tech Mahindra Ltd. - Overview
Exhibit 151: Tech Mahindra Ltd. - Business segments
Exhibit 152: Tech Mahindra Ltd. - Key offerings
Exhibit 153: Tech Mahindra Ltd. - Segment focus
12.16 Wipro Ltd.
Exhibit 154: Wipro Ltd. - Overview
Exhibit 155: Wipro Ltd. - Business segments
Exhibit 156: Wipro Ltd. - Key news
Exhibit 157: Wipro Ltd. - Key offerings
Exhibit 158: Wipro Ltd. - Segment focus
12.17 WNS Holdings Ltd.
Exhibit 159: WNS Holdings Ltd. - Overview
Exhibit 160: WNS Holdings Ltd. - Business segments
Exhibit 161: WNS Holdings Ltd. - Key offerings
Exhibit 162: WNS Holdings Ltd. - Segment focus

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 163: Inclusions checklist
Exhibit 164: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 165: Currency conversion rates for US$
13.4 Research methodology
Exhibit 166: Research methodology
Exhibit 167: Validation techniques employed for market sizing
Exhibit 168: Information sources
13.5 List of abbreviations
Exhibit 169: List of abbreviations