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Market Research Report
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1031643

Contact-Center-as-a-Service Market Research Report by Type, by Solution, by Enterprise Size, by End Use, by Region - Global Forecast to 2026 - Cumulative Impact of COVID-19

Published: | 360iResearch LLP | 194 Pages | Delivery time: 1-2 business days

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Contact-Center-as-a-Service Market Research Report by Type, by Solution, by Enterprise Size, by End Use, by Region - Global Forecast to 2026 - Cumulative Impact of COVID-19
Published: October 5, 2021
360iResearch LLP
Content info: 194 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents
  • List of Tables

The Global Contact-Center-as-a-Service Market size was estimated at USD 3,485.60 million in 2020 and expected to reach USD 4,054.45 million in 2021, at a CAGR 16.65% to reach USD 8,785.66 million by 2026.

Market Statistics:

The report provides market sizing and forecast across five major currencies - USD, EUR GBP, JPY, and AUD. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2019 are considered historical years, 2020 as the base year, 2021 as the estimated year, and years from 2022 to 2026 are considered the forecast period.

Market Segmentation & Coverage:

This research report categorizes the Contact-Center-as-a-Service to forecast the revenues and analyze the trends in each of the following sub-markets:

Based on Type, the market was studied across Integration & Deployment, Managed Services, Support & Maintenance, and Training & Consulting.

Based on Solution, the market was studied across Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, and Workforce Optimization.

Based on Enterprise Size, the market was studied across Large Enterprises and Small & Medium Enterprises.

Based on End Use, the market was studied across BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, and Travel & Hospitality.

Based on Region, the market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, and Thailand. The Europe, Middle East & Africa is further studied across France, Germany, Italy, Netherlands, Qatar, Russia, Saudi Arabia, South Africa, Spain, United Arab Emirates, and United Kingdom.

Cumulative Impact of COVID-19:

COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Contact-Center-as-a-Service Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Competitive Scenario:

The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor's strength and weakness thereby, providing insights to enhance product and service.

Company Usability Profiles:

The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Contact-Center-as-a-Service Market, including 3CLogic, 8x8, Inc., Alcatel Lucent Enterprise, Ameyo, Aspect Software, Inc., Avaya, Inc., Capgemini, CenturyLink, Inc., Cisco Systems, Inc., Content Guru, Enghouse Interactive, Inc., Evolve IP, LLC., Five9, Inc., Genesys, Liveops, Inc., Microsoft Corporation, Mitel Networks Corporation, NICE inContact, Oracle Corporation, Ringcentral, SAP SE, Serenova, Talkdesk, Inc,, Twilio, Unify, Inc., Vocalcom, and Vonage.

The report provides insights on the following pointers:

  • 1. Market Penetration: Provides comprehensive information on the market offered by the key players
  • 2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
  • 3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
  • 4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
  • 5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

  • 1. What is the market size and forecast of the Global Contact-Center-as-a-Service Market?
  • 2. What are the inhibiting factors and impact of COVID-19 shaping the Global Contact-Center-as-a-Service Market during the forecast period?
  • 3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Contact-Center-as-a-Service Market?
  • 4. What is the competitive strategic window for opportunities in the Global Contact-Center-as-a-Service Market?
  • 5. What are the technology trends and regulatory frameworks in the Global Contact-Center-as-a-Service Market?
  • 6. What is the market share of the leading vendors in the Global Contact-Center-as-a-Service Market?
  • 7. What modes and strategic moves are considered suitable for entering the Global Contact-Center-as-a-Service Market?
Product Code: MRR-575EAC9DD180

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Limitations
  • 1.7. Assumptions
  • 1.8. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

  • 3.1. Introduction

4. Market Overview

  • 4.1. Introduction
  • 4.2. Cumulative Impact of COVID-19

5. Market Dynamics

  • 5.1. Introduction
  • 5.2. Drivers
    • 5.2.1. Increased adoption of automated telecommunication
    • 5.2.2. Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
    • 5.2.3. Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
  • 5.3. Restraints
    • 5.3.1. High initial investment associated with the contact center as a service market
  • 5.4. Opportunities
    • 5.4.1. Increased awareness among the consumers
    • 5.4.2. Growing need for the companies to focus on the investment for growth of the technological factors
  • 5.5. Challenges
    • 5.5.1. Security concerns

6. Contact-Center-as-a-Service Market, by Type

  • 6.1. Introduction
  • 6.2. Integration & Deployment
  • 6.3. Managed Services
  • 6.4. Support & Maintenance
  • 6.5. Training & Consulting

7. Contact-Center-as-a-Service Market, by Solution

  • 7.1. Introduction
  • 7.2. Automatic Call Distribution
  • 7.3. Call Recording
  • 7.4. Computer Telephony Integration
  • 7.5. Customer Collaboration
  • 7.6. Dialer
  • 7.7. Interactive Voice Response
  • 7.8. Reporting & Analytics
  • 7.9. Workforce Optimization

8. Contact-Center-as-a-Service Market, by Enterprise Size

  • 8.1. Introduction
  • 8.2. Large Enterprises
  • 8.3. Small & Medium Enterprises

9. Contact-Center-as-a-Service Market, by End Use

  • 9.1. Introduction
  • 9.2. BFSI
  • 9.3. Consumer Goods & Retail
  • 9.4. Government
  • 9.5. Healthcare
  • 9.6. IT & Telecom
  • 9.7. Travel & Hospitality

10. Americas Contact-Center-as-a-Service Market

  • 10.1. Introduction
  • 10.2. Argentina
  • 10.3. Brazil
  • 10.4. Canada
  • 10.5. Mexico
  • 10.6. United States

11. Asia-Pacific Contact-Center-as-a-Service Market

  • 11.1. Introduction
  • 11.2. Australia
  • 11.3. China
  • 11.4. India
  • 11.5. Indonesia
  • 11.6. Japan
  • 11.7. Malaysia
  • 11.8. Philippines
  • 11.9. Singapore
  • 11.10. South Korea
  • 11.11. Taiwan
  • 11.12. Thailand

12. Europe, Middle East & Africa Contact-Center-as-a-Service Market

  • 12.1. Introduction
  • 12.2. France
  • 12.3. Germany
  • 12.4. Italy
  • 12.5. Netherlands
  • 12.6. Qatar
  • 12.7. Russia
  • 12.8. Saudi Arabia
  • 12.9. South Africa
  • 12.10. Spain
  • 12.11. United Arab Emirates
  • 12.12. United Kingdom

13. Competitive Landscape

  • 13.1. FPNV Positioning Matrix
    • 13.1.1. Quadrants
    • 13.1.2. Business Strategy
    • 13.1.3. Product Satisfaction
  • 13.2. Market Ranking Analysis
  • 13.3. Market Share Analysis, By Key Player
  • 13.4. Competitive Scenario
    • 13.4.1. Merger & Acquisition
    • 13.4.2. Agreement, Collaboration, & Partnership
    • 13.4.3. New Product Launch & Enhancement
    • 13.4.4. Investment & Funding
    • 13.4.5. Award, Recognition, & Expansion

14. Company Usability Profiles

  • 14.1. 3CLogic
  • 14.2. 8x8, Inc.
  • 14.3. Alcatel Lucent Enterprise
  • 14.4. Ameyo
  • 14.5. Aspect Software, Inc.
  • 14.6. Avaya, Inc.
  • 14.7. Capgemini
  • 14.8. CenturyLink, Inc.
  • 14.9. Cisco Systems, Inc.
  • 14.10. Content Guru
  • 14.11. Enghouse Interactive, Inc.
  • 14.12. Evolve IP, LLC.
  • 14.13. Five9, Inc.
  • 14.14. Genesys
  • 14.15. Liveops, Inc.
  • 14.16. Microsoft Corporation
  • 14.17. Mitel Networks Corporation
  • 14.18. NICE inContact
  • 14.19. Oracle Corporation
  • 14.20. Ringcentral
  • 14.21. SAP SE
  • 14.22. Serenova
  • 14.23. Talkdesk, Inc,
  • 14.24. Twilio
  • 14.25. Unify, Inc.
  • 14.26. Vocalcom
  • 14.27. Vonage

15. Appendix

  • 15.1. Discussion Guide
  • 15.2. License & Pricing

LIST OF FIGURES

  • FIGURE 1. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2020 VS 2026 (USD MILLION)
  • FIGURE 2. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 3. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: MARKET DYNAMICS
  • FIGURE 4. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2020 VS 2026 (%)
  • FIGURE 5. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2020 VS 2026 (USD MILLION)
  • FIGURE 6. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2026
  • FIGURE 7. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTEGRATION & DEPLOYMENT, 2018-2026 (USD MILLION)
  • FIGURE 8. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 9. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY MANAGED SERVICES, 2018-2026 (USD MILLION)
  • FIGURE 10. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 11. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SUPPORT & MAINTENANCE, 2018-2026 (USD MILLION)
  • FIGURE 12. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 13. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAINING & CONSULTING, 2018-2026 (USD MILLION)
  • FIGURE 14. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAINING & CONSULTING, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 15. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2020 VS 2026 (%)
  • FIGURE 16. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2020 VS 2026 (USD MILLION)
  • FIGURE 17. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2026
  • FIGURE 18. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, 2018-2026 (USD MILLION)
  • FIGURE 19. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 20. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CALL RECORDING, 2018-2026 (USD MILLION)
  • FIGURE 21. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CALL RECORDING, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 22. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, 2018-2026 (USD MILLION)
  • FIGURE 23. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 24. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CUSTOMER COLLABORATION, 2018-2026 (USD MILLION)
  • FIGURE 25. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CUSTOMER COLLABORATION, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 26. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY DIALER, 2018-2026 (USD MILLION)
  • FIGURE 27. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY DIALER, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 28. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, 2018-2026 (USD MILLION)
  • FIGURE 29. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 30. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REPORTING & ANALYTICS, 2018-2026 (USD MILLION)
  • FIGURE 31. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REPORTING & ANALYTICS, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 32. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY WORKFORCE OPTIMIZATION, 2018-2026 (USD MILLION)
  • FIGURE 33. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 34. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2020 VS 2026 (%)
  • FIGURE 35. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2020 VS 2026 (USD MILLION)
  • FIGURE 36. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2026
  • FIGURE 37. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY LARGE ENTERPRISES, 2018-2026 (USD MILLION)
  • FIGURE 38. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 39. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, 2018-2026 (USD MILLION)
  • FIGURE 40. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 41. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2020 VS 2026 (%)
  • FIGURE 42. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2020 VS 2026 (USD MILLION)
  • FIGURE 43. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2026
  • FIGURE 44. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY BFSI, 2018-2026 (USD MILLION)
  • FIGURE 45. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY BFSI, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 46. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CONSUMER GOODS & RETAIL, 2018-2026 (USD MILLION)
  • FIGURE 47. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 48. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY GOVERNMENT, 2018-2026 (USD MILLION)
  • FIGURE 49. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY GOVERNMENT, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 50. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY HEALTHCARE, 2018-2026 (USD MILLION)
  • FIGURE 51. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY HEALTHCARE, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 52. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY IT & TELECOM, 2018-2026 (USD MILLION)
  • FIGURE 53. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY IT & TELECOM, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 54. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAVEL & HOSPITALITY, 2018-2026 (USD MILLION)
  • FIGURE 55. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2020 VS 2026 (USD MILLION)
  • FIGURE 56. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 57. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 58. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 59. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 60. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 61. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 62. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 63. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 64. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 65. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 66. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 67. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 68. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 69. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 70. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 71. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 72. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 73. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 74. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 75. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 76. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 77. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 78. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 79. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 80. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 81. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 82. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 83. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 84. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 85. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • FIGURE 86. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: FPNV POSITIONING MATRIX
  • FIGURE 87. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: SHARE, BY KEY PLAYER, 2020
  • FIGURE 88. COMPETITIVE SCENARIO ANALYSIS IN GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET, BY TYPE

LIST OF TABLES

  • TABLE 1. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016-2020
  • TABLE 3. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 4. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2026 (USD MILLION)
  • TABLE 5. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 6. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 7. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 8. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAINING & CONSULTING, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 9. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2026 (USD MILLION)
  • TABLE 10. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 11. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CALL RECORDING, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 12. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 13. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CUSTOMER COLLABORATION, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 14. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY DIALER, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 15. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 16. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REPORTING & ANALYTICS, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 17. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 18. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2026 (USD MILLION)
  • TABLE 19. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 20. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 21. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2026 (USD MILLION)
  • TABLE 22. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY BFSI, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 23. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 24. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 25. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 26. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 27. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2026 (USD MILLION)
  • TABLE 28. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 29. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 30. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 31. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 32. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 33. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 34. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 35. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 36. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 37. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 38. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 39. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 40. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 41. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 42. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 43. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 44. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 45. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 46. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 47. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 48. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 49. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 50. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 51. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 52. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 53. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 54. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 55. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 56. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 57. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2026 (USD MILLION)
  • TABLE 58. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: SCORES
  • TABLE 59. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: BUSINESS STRATEGY
  • TABLE 60. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: PRODUCT SATISFACTION
  • TABLE 61. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: RANKING
  • TABLE 62. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: SHARE, BY KEY PLAYER, 2020
  • TABLE 63. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: MERGER & ACQUISITION
  • TABLE 64. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
  • TABLE 65. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
  • TABLE 66. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: INVESTMENT & FUNDING
  • TABLE 67. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: AWARD, RECOGNITION, & EXPANSION
  • TABLE 68. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET: LICENSE & PRICING