PUBLISHER: KBV Research | PRODUCT CODE: 1150328
PUBLISHER: KBV Research | PRODUCT CODE: 1150328
Europe Healthcare CRM Market Size, Share & Industry Trends Analysis Report By Deployment Mode, By Functionality (Sales, Customer Service & Support, Digital Commerce, Cross -CRM and Marketing), By End Use, By Country and Growth Forecast, 2022 - 2028
The Europe Healthcare CRM Market would witness market growth of 8.7% CAGR during the forecast period (2022-2028).
Clinics may learn more about patient requirements, discover behaviour trends, and tailor services as a result of consolidated data and a bird's-eye perspective of all patient contacts. The synchronization of health records exchanged by nurses, physicians, and other workers with CRMs enables a more effective and prompter response to patient enquiries. Additionally, CRMs aid clinicians in making quicker diagnosis, identifying reoccurring illnesses, and administering preventive therapy.
By integrating with wearable devices for remote patient monitoring and automating reminders for checkups and routine testing, CRMs enable clinics to provide better care for patients with chronic health issues. CRMs prevent administrative mistakes and poor patient record management. Each patient does have a profile that includes contact details, health records, a treatment history, and a schedule of upcoming visits. Using pre-configured templates, CRM software creates patient profiles, limiting the chance of missing or incorrect data entry.
CRMs automatically update information in real time, allowing medical professionals to operate with the most current patient information. In addition, CRMs commonly link with electronic health record (EHR) systems to consolidate and standardize data. A CRM system facilitates the recruitment of new patients via social media, email, and other modes of communication. In addition, CRMs allow businesses to monitor referrals and retain current patients through targeted marketing.
The healthcare system in Germany is robust, particularly in terms of infrastructure, hospital beds, and qualified personnel. One out of every six employment in Germany is associated with the healthcare industry, which has an economic impact of EUR 678.2 billion and accounts for around 12 percent of Germany's GDP. The Federal Institute of Drugs and Pharmaceuticals, BfArM (the German counterpart of the FDA) is accepting online applications for DiGAs.
The Germany market dominated the Europe Healthcare CRM Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $1,547 million by 2028.The UK market is anticipated to grow at a CAGR of 7.8% during (2022 - 2028). Additionally, The France market would exhibit a CAGR of 9.5% during (2022 - 2028).
Based on Deployment Mode, the market is segmented into Cloud/Web-based Model and On-premise Model. Based on Functionality, the market is segmented into Sales, Customer Service & Support, Digital Commerce, Cross -CRM and Marketing. Based on End Use, the market is segmented into Healthcare Providers, Healthcare Payers and Life Sciences Industry. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include IBM Corporation, Microsoft Corporation, Oracle Corporation, SAP SE, Accenture PLC, Zoho Corporation Pvt. Ltd., Salesforce.com, Inc., Verint Systems, Inc., Creatio EMEA Ltd., and hc1.com Inc.
Scope of the Study
Market Segments covered in the Report:
By Deployment Mode
- Cloud/Web-based Model
- On-premise Model
By Functionality
- Sales
- Customer Service & Support
- Digital Commerce
- Cross -CRM
- Marketing
By End Use
- Healthcare Providers
- Healthcare Payers
- Life Sciences Industry
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Companies Profiled
- IBM Corporation
- Microsoft Corporation
- Oracle Corporation
- SAP SE
- Accenture PLC
- Zoho Corporation Pvt. Ltd.
- Salesforce.com, Inc.
- Verint Systems, Inc.
- Creatio EMEA Ltd.
- hc1.com Inc.
Unique Offerings from KBV Research
- Exhaustive coverage
- Highest number of market tables and figures
- Subscription based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 Europe Healthcare CRM Market, by Deployment Mode
- 1.4.2 Europe Healthcare CRM Market, by Functionality
- 1.4.3 Europe Healthcare CRM Market, by End Use
- 1.4.4 Europe Healthcare CRM Market, by Country
- 1.5 Methodology for the research
Chapter 2. Market Overview
- 2.1 Introduction
- 2.1.1 Overview
- 2.1.1.1 Market Composition and Scenario
- 2.1.1 Overview
- 2.2 Key Factors Impacting the Market
- 2.2.1 Market Drivers
- 2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
- 3.1 KBV Cardinal Matrix
- 3.2 Recent Industry Wide Strategic Developments
- 3.2.1 Partnerships, Collaborations and Agreements
- 3.2.2 Geographical Expansion
- 3.2.3 Acquisition and Mergers
- 3.3 Top Winning Strategies
- 3.3.1 Key Leading Strategies: Percentage Distribution (2018-2022)
- 3.3.2 Key Strategic Move: (Acquisitions and Mergers : 2018, Jul - 2022, Jan) Leading Players
Chapter 4. Europe Healthcare CRM Market by Deployment Mode
- 4.1 Europe Cloud/Web-based Model Market by Country
- 4.2 Europe On-premise Model Market by Country
Chapter 5. Europe Healthcare CRM Market by Functionality
- 5.1 Europe Sales Market by Country
- 5.2 Europe Customer Service & Support Market by Country
- 5.3 Europe Digital Commerce Market by Country
- 5.4 Europe Cross -CRM Market by Country
- 5.5 Europe Marketing Market by Country
Chapter 6. Europe Healthcare CRM Market by End Use
- 6.1 Europe Healthcare Providers Market by Country
- 6.2 Europe Healthcare Payers Market by Country
- 6.3 Europe Life Sciences Industry Market by Country
Chapter 7. Europe Healthcare CRM Market by Country
- 7.1 Germany Healthcare CRM Market
- 7.1.1 Germany Healthcare CRM Market by Deployment Mode
- 7.1.2 Germany Healthcare CRM Market by Functionality
- 7.1.3 Germany Healthcare CRM Market by End Use
- 7.2 UK Healthcare CRM Market
- 7.2.1 UK Healthcare CRM Market by Deployment Mode
- 7.2.2 UK Healthcare CRM Market by Functionality
- 7.2.3 UK Healthcare CRM Market by End Use
- 7.3 France Healthcare CRM Market
- 7.3.1 France Healthcare CRM Market by Deployment Mode
- 7.3.2 France Healthcare CRM Market by Functionality
- 7.3.3 France Healthcare CRM Market by End Use
- 7.4 Russia Healthcare CRM Market
- 7.4.1 Russia Healthcare CRM Market by Deployment Mode
- 7.4.2 Russia Healthcare CRM Market by Functionality
- 7.4.3 Russia Healthcare CRM Market by End Use
- 7.5 Spain Healthcare CRM Market
- 7.5.1 Spain Healthcare CRM Market by Deployment Mode
- 7.5.2 Spain Healthcare CRM Market by Functionality
- 7.5.3 Spain Healthcare CRM Market by End Use
- 7.6 Italy Healthcare CRM Market
- 7.6.1 Italy Healthcare CRM Market by Deployment Mode
- 7.6.2 Italy Healthcare CRM Market by Functionality
- 7.6.3 Italy Healthcare CRM Market by End Use
- 7.7 Rest of Europe Healthcare CRM Market
- 7.7.1 Rest of Europe Healthcare CRM Market by Deployment Mode
- 7.7.2 Rest of Europe Healthcare CRM Market by Functionality
- 7.7.3 Rest of Europe Healthcare CRM Market by End Use
Chapter 8. Company Profiles
- 8.1 IBM Corporation
- 8.1.1 Company Overview
- 8.1.2 Financial Analysis
- 8.1.3 Regional & Segmental Analysis
- 8.1.4 Research & Development Expenses
- 8.1.5 Recent strategies and developments:
- 8.1.5.1 Partnerships, Collaborations, and Agreements:
- 8.1.5.2 Acquisition and Mergers:
- 8.1.6 SWOT Analysis
- 8.2 Microsoft Corporation
- 8.2.1 Company Overview
- 8.2.2 Financial Analysis
- 8.2.3 Segmental and Regional Analysis
- 8.2.4 Research & Development Expenses
- 8.2.5 Recent strategies and developments:
- 8.2.5.1 Acquisition and Mergers:
- 8.2.6 SWOT Analysis
- 8.3 Oracle Corporation (Cerner Corporation)
- 8.3.1 Company Overview
- 8.3.2 Financial Analysis
- 8.3.3 Segmental and Regional Analysis
- 8.3.4 Research & Development Expense
- 8.3.5 Recent strategies and developments:
- 8.3.5.1 Partnerships, Collaborations, and Agreements:
- 8.3.6 SWOT Analysis
- 8.4 SAP SE
- 8.4.1 Company Overview
- 8.4.2 Financial Analysis
- 8.4.3 Segmental and Regional Analysis
- 8.4.4 Research & Development Expense
- 8.4.5 Recent strategies and developments:
- 8.4.5.1 Acquisition and Mergers:
- 8.4.6 SWOT Analysis
- 8.5 Accenture PLC
- 8.5.1 Company Overview
- 8.5.2 Financial Analysis
- 8.5.3 Regional Analysis
- 8.5.4 Research & Development Expense
- 8.5.5 Recent strategies and developments:
- 8.5.5.1 Acquisition and Mergers:
- 8.5.6 SWOT Analysis
- 8.6 Zoho Corporation Pvt. Ltd.
- 8.6.1 Company Overview
- 8.7 Salesforce.com, Inc.
- 8.7.1 Company Overview
- 8.7.2 Financial Analysis
- 8.7.3 Regional Analysis
- 8.7.4 Research & Development Expense
- 8.7.5 SWOT Analysis
- 8.8 Verint Systems, Inc.
- 8.8.1 Company Overview
- 8.8.2 Financial Analysis
- 8.8.3 Segmental and Regional Analysis
- 8.8.4 Research and Development Expense
- 8.9 Creatio EMEA Ltd.
- 8.9.1 Company Overview
- 8.9.2 Recent strategies and developments:
- 8.9.2.1 Geographical Expansions:
- 8.10. hc1.com Inc.
- 8.10.1 Company Overview
LIST OF TABLES
- TABLE 1 Europe Healthcare CRM Market, 2018 - 2021, USD Million
- TABLE 2 Europe Healthcare CRM Market, 2022 - 2028, USD Million
- TABLE 3 Partnerships, Collaborations and Agreements - Healthcare CRM Market
- TABLE 4 Geographical Expansion - Healthcare CRM Market
- TABLE 5 Acquisition and Mergers - Healthcare CRM Market
- TABLE 6 Europe Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
- TABLE 7 Europe Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
- TABLE 8 Europe Cloud/Web-based Model Market by Country, 2018 - 2021, USD Million
- TABLE 9 Europe Cloud/Web-based Model Market by Country, 2022 - 2028, USD Million
- TABLE 10 Europe On-premise Model Market by Country, 2018 - 2021, USD Million
- TABLE 11 Europe On-premise Model Market by Country, 2022 - 2028, USD Million
- TABLE 12 Europe Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
- TABLE 13 Europe Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
- TABLE 14 Europe Sales Market by Country, 2018 - 2021, USD Million
- TABLE 15 Europe Sales Market by Country, 2022 - 2028, USD Million
- TABLE 16 Europe Customer Service & Support Market by Country, 2018 - 2021, USD Million
- TABLE 17 Europe Customer Service & Support Market by Country, 2022 - 2028, USD Million
- TABLE 18 Europe Digital Commerce Market by Country, 2018 - 2021, USD Million
- TABLE 19 Europe Digital Commerce Market by Country, 2022 - 2028, USD Million
- TABLE 20 Europe Cross -CRM Market by Country, 2018 - 2021, USD Million
- TABLE 21 Europe Cross -CRM Market by Country, 2022 - 2028, USD Million
- TABLE 22 Europe Marketing Market by Country, 2018 - 2021, USD Million
- TABLE 23 Europe Marketing Market by Country, 2022 - 2028, USD Million
- TABLE 24 Europe Healthcare CRM Market by End Use, 2018 - 2021, USD Million
- TABLE 25 Europe Healthcare CRM Market by End Use, 2022 - 2028, USD Million
- TABLE 26 Europe Healthcare Providers Market by Country, 2018 - 2021, USD Million
- TABLE 27 Europe Healthcare Providers Market by Country, 2022 - 2028, USD Million
- TABLE 28 Europe Healthcare Payers Market by Country, 2018 - 2021, USD Million
- TABLE 29 Europe Healthcare Payers Market by Country, 2022 - 2028, USD Million
- TABLE 30 Europe Life Sciences Industry Market by Country, 2018 - 2021, USD Million
- TABLE 31 Europe Life Sciences Industry Market by Country, 2022 - 2028, USD Million
- TABLE 32 Europe Healthcare CRM Market by Country, 2018 - 2021, USD Million
- TABLE 33 Europe Healthcare CRM Market by Country, 2022 - 2028, USD Million
- TABLE 34 Germany Healthcare CRM Market, 2018 - 2021, USD Million
- TABLE 35 Germany Healthcare CRM Market, 2022 - 2028, USD Million
- TABLE 36 Germany Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
- TABLE 37 Germany Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
- TABLE 38 Germany Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
- TABLE 39 Germany Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
- TABLE 40 Germany Healthcare CRM Market by End Use, 2018 - 2021, USD Million
- TABLE 41 Germany Healthcare CRM Market by End Use, 2022 - 2028, USD Million
- TABLE 42 UK Healthcare CRM Market, 2018 - 2021, USD Million
- TABLE 43 UK Healthcare CRM Market, 2022 - 2028, USD Million
- TABLE 44 UK Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
- TABLE 45 UK Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
- TABLE 46 UK Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
- TABLE 47 UK Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
- TABLE 48 UK Healthcare CRM Market by End Use, 2018 - 2021, USD Million
- TABLE 49 UK Healthcare CRM Market by End Use, 2022 - 2028, USD Million
- TABLE 50 France Healthcare CRM Market, 2018 - 2021, USD Million
- TABLE 51 France Healthcare CRM Market, 2022 - 2028, USD Million
- TABLE 52 France Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
- TABLE 53 France Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
- TABLE 54 France Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
- TABLE 55 France Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
- TABLE 56 France Healthcare CRM Market by End Use, 2018 - 2021, USD Million
- TABLE 57 France Healthcare CRM Market by End Use, 2022 - 2028, USD Million
- TABLE 58 Russia Healthcare CRM Market, 2018 - 2021, USD Million
- TABLE 59 Russia Healthcare CRM Market, 2022 - 2028, USD Million
- TABLE 60 Russia Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
- TABLE 61 Russia Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
- TABLE 62 Russia Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
- TABLE 63 Russia Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
- TABLE 64 Russia Healthcare CRM Market by End Use, 2018 - 2021, USD Million
- TABLE 65 Russia Healthcare CRM Market by End Use, 2022 - 2028, USD Million
- TABLE 66 Spain Healthcare CRM Market, 2018 - 2021, USD Million
- TABLE 67 Spain Healthcare CRM Market, 2022 - 2028, USD Million
- TABLE 68 Spain Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
- TABLE 69 Spain Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
- TABLE 70 Spain Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
- TABLE 71 Spain Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
- TABLE 72 Spain Healthcare CRM Market by End Use, 2018 - 2021, USD Million
- TABLE 73 Spain Healthcare CRM Market by End Use, 2022 - 2028, USD Million
- TABLE 74 Italy Healthcare CRM Market, 2018 - 2021, USD Million
- TABLE 75 Italy Healthcare CRM Market, 2022 - 2028, USD Million
- TABLE 76 Italy Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
- TABLE 77 Italy Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
- TABLE 78 Italy Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
- TABLE 79 Italy Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
- TABLE 80 Italy Healthcare CRM Market by End Use, 2018 - 2021, USD Million
- TABLE 81 Italy Healthcare CRM Market by End Use, 2022 - 2028, USD Million
- TABLE 82 Rest of Europe Healthcare CRM Market, 2018 - 2021, USD Million
- TABLE 83 Rest of Europe Healthcare CRM Market, 2022 - 2028, USD Million
- TABLE 84 Rest of Europe Healthcare CRM Market by Deployment Mode, 2018 - 2021, USD Million
- TABLE 85 Rest of Europe Healthcare CRM Market by Deployment Mode, 2022 - 2028, USD Million
- TABLE 86 Rest of Europe Healthcare CRM Market by Functionality, 2018 - 2021, USD Million
- TABLE 87 Rest of Europe Healthcare CRM Market by Functionality, 2022 - 2028, USD Million
- TABLE 88 Rest of Europe Healthcare CRM Market by End Use, 2018 - 2021, USD Million
- TABLE 89 Rest of Europe Healthcare CRM Market by End Use, 2022 - 2028, USD Million
- TABLE 90 Key information - IBM Corporation
- TABLE 91 key information - Microsoft Corporation
- TABLE 92 Key Information - Oracle Corporation
- TABLE 93 Key Information - SAP SE
- TABLE 94 Key information - Accenture PLC
- TABLE 95 Key Information - Zoho Corporation Pvt. Ltd.
- TABLE 96 Key Information -Salesforce.com, Inc.
- TABLE 97 Key information -Verint Systems, Inc.
- TABLE 98 Key Information - CREATIO EMEA LTD.
- TABLE 99 Key Information - hc1.com Inc.
List of Figures
- FIG 1 Methodology for the research
- FIG 2 KBV Cardinal Matrix
- FIG 3 Key Leading Strategies: Percentage Distribution (2018-2022)
- FIG 4 Key Strategic Move: Acquisitions and Mergers : 2018, Jul - 2022, Jan) Leading Players
- FIG 5 Swot analysis: IBM Corporation
- FIG 6 SWOT Analysis: Microsoft Corporation
- FIG 7 SWOT analysis: Oracle Corporation
- FIG 8 SWOT Analysis: SAP SE
- FIG 9 Swot analysis: Accenture plc
- FIG 10 SWOT Analysis: Salesforce.com Inc.
