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PUBLISHER: IMARC | PRODUCT CODE: 1225252
PUBLISHER: IMARC | PRODUCT CODE: 1225252
Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
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The global healthcare CRM market size reached US$ 13.9 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 28.8 Billion by 2028, exhibiting a growth rate (CAGR) of 12.71% during 2023-2028.
Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually deployed on cloud or on-premises in the form of operational, analytical and collaborative CRM. It includes comprehensive patient management, dashboard and reporting, caregiver management and communication tools. HCRM records the patient's information, such as medical history, visits, prescriptions and medical bills, into a holistic profile and is also used for scheduling and tracking medical appointments. It aids in maintaining an updated database about the patients with valuable insights and offer quality support to the customers. As a result, they are widely used across hospitals, clinics and diagnostic centers.
Healthcare CRM Market Trends:
- Significant growth in the healthcare industry across the globe is one of the key factors creating a positive outlook for the market. Moreover, the increasing requirement for effective solutions to improve patient's treatment and healthcare experience is providing a thrust to the market growth. Additionally, various technological advancements, such as the integration of the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML) and cloud-computing solutions with the HCRM platforms, are acting as other growth-inducing factors. These solutions provide high-quality virtual care, home care and remote disease monitoring services to the patient through chatbots and real-time interactions. These tools also assist in minimizing the human effort that results in enhanced cost efficiency, minimal risk of errors and optimized communications. Other factors, including rising healthcare expenditures of the masses, along with extensive research and development (R&D) activities, are anticipated to drive the market growth.
Key Market Segmentation:
- IMARC Group provides an analysis of the key trends in each sub-segment of the global healthcare CRM market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on product, application, technology and end use.
Breakup by Product:
- Individual
- Referral
- Individual and Referral
Breakup by Application:
- Community Outreach
- Case Coordination
- Case Management
- Relationship Management
Breakup by Technology:
- Cloud-based
- Mobile
- Social
- Collaborative
- Predictive
Breakup by End Use:
- Payers
- Providers
- Life Science Companies
Breakup by Region:
- North America
- United States
- Canada
- Asia-Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Brazil
- Mexico
- Others
- Middle East and Africa
Competitive Landscape:
- The competitive landscape of the industry has also been examined along with the profiles of the key players being Accenture Plc, AllScripts Healthcare Solutions Inc, Amdocs, Aspect Software Inc, International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Salesforce.com inc, SAP SE and Siemens Healthineers AG (Siemens AG).
- Key Questions Answered in This Report
- 1. What was the size of the global healthcare CRM market in 2022?
- 2. What is the expected growth rate of the global healthcare CRM market during 2023-2028?
- 3. What are the key factors driving the global healthcare CRM market?
- 4. What has been the impact of COVID-19 on the global healthcare CRM market?
- 5. What is the breakup of the global healthcare CRM market based on the product?
- 6. What is the breakup of the global healthcare CRM market based on the application?
- 7. What is the breakup of the global healthcare CRM market based on technology?
- 8. What is the breakup of the global healthcare CRM market based on the end use?
- 9. What are the key regions in the global healthcare CRM market?
- 10. Who are the key players/companies in the global healthcare CRM market?
Product Code: SR1423A93_Report
Table of Contents
1 Preface
2 Scope and Methodology
- 2.1 Objectives of the Study
- 2.2 Stakeholders
- 2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
- 2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
- 2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
- 4.1 Overview
- 4.2 Key Industry Trends
5 Global Healthcare CRM Market
- 5.1 Market Overview
- 5.2 Market Performance
- 5.3 Impact of COVID-19
- 5.4 Market Forecast
6 Market Breakup by Product
- 6.1 Individual
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
- 6.2 Referral
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
- 6.3 Individual and Referral
- 6.3.1 Market Trends
- 6.3.2 Market Forecast
7 Market Breakup by Application
- 7.1 Community Outreach
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
- 7.2 Case Coordination
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
- 7.3 Case Management
- 7.3.1 Market Trends
- 7.3.2 Market Forecast
- 7.4 Relationship Management
- 7.4.1 Market Trends
- 7.4.2 Market Forecast
8 Market Breakup by Technology
- 8.1 Cloud-based
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
- 8.2 Mobile
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
- 8.3 Social
- 8.3.1 Market Trends
- 8.3.2 Market Forecast
- 8.4 Collaborative
- 8.4.1 Market Trends
- 8.4.2 Market Forecast
- 8.5 Predictive
- 8.5.1 Market Trends
- 8.5.2 Market Forecast
9 Market Breakup by End Use
- 9.1 Payers
- 9.1.1 Market Trends
- 9.1.2 Market Forecast
- 9.2 Providers
- 9.2.1 Market Trends
- 9.2.2 Market Forecast
- 9.3 Life Science Companies
- 9.3.1 Market Trends
- 9.3.2 Market Forecast
10 Market Breakup by Region
- 10.1 North America
- 10.1.1 United States
- 10.1.1.1 Market Trends
- 10.1.1.2 Market Forecast
- 10.1.2 Canada
- 10.1.2.1 Market Trends
- 10.1.2.2 Market Forecast
- 10.1.1 United States
- 10.2 Asia-Pacific
- 10.2.1 China
- 10.2.1.1 Market Trends
- 10.2.1.2 Market Forecast
- 10.2.2 Japan
- 10.2.2.1 Market Trends
- 10.2.2.2 Market Forecast
- 10.2.3 India
- 10.2.3.1 Market Trends
- 10.2.3.2 Market Forecast
- 10.2.4 South Korea
- 10.2.4.1 Market Trends
- 10.2.4.2 Market Forecast
- 10.2.5 Australia
- 10.2.5.1 Market Trends
- 10.2.5.2 Market Forecast
- 10.2.6 Indonesia
- 10.2.6.1 Market Trends
- 10.2.6.2 Market Forecast
- 10.2.7 Others
- 10.2.7.1 Market Trends
- 10.2.7.2 Market Forecast
- 10.2.1 China
- 10.3 Europe
- 10.3.1 Germany
- 10.3.1.1 Market Trends
- 10.3.1.2 Market Forecast
- 10.3.2 France
- 10.3.2.1 Market Trends
- 10.3.2.2 Market Forecast
- 10.3.3 United Kingdom
- 10.3.3.1 Market Trends
- 10.3.3.2 Market Forecast
- 10.3.4 Italy
- 10.3.4.1 Market Trends
- 10.3.4.2 Market Forecast
- 10.3.5 Spain
- 10.3.5.1 Market Trends
- 10.3.5.2 Market Forecast
- 10.3.6 Russia
- 10.3.6.1 Market Trends
- 10.3.6.2 Market Forecast
- 10.3.7 Others
- 10.3.7.1 Market Trends
- 10.3.7.2 Market Forecast
- 10.3.1 Germany
- 10.4 Latin America
- 10.4.1 Brazil
- 10.4.1.1 Market Trends
- 10.4.1.2 Market Forecast
- 10.4.2 Mexico
- 10.4.2.1 Market Trends
- 10.4.2.2 Market Forecast
- 10.4.3 Others
- 10.4.3.1 Market Trends
- 10.4.3.2 Market Forecast
- 10.4.1 Brazil
- 10.5 Middle East and Africa
- 10.5.1 Market Trends
- 10.5.2 Market Breakup by Country
- 10.5.3 Market Forecast
11 SWOT Analysis
- 11.1 Overview
- 11.2 Strengths
- 11.3 Weaknesses
- 11.4 Opportunities
- 11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
- 13.1 Overview
- 13.2 Bargaining Power of Buyers
- 13.3 Bargaining Power of Suppliers
- 13.4 Degree of Competition
- 13.5 Threat of New Entrants
- 13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
- 15.1 Market Structure
- 15.2 Key Players
- 15.3 Profiles of Key Players
- 15.3.1 Accenture Plc
- 15.3.1.1 Company Overview
- 15.3.1.2 Product Portfolio
- 15.3.1.3 Financials
- 15.3.1.4 SWOT Analysis
- 15.3.2 AllScripts Healthcare Solutions Inc
- 15.3.2.1 Company Overview
- 15.3.2.2 Product Portfolio
- 15.3.2.3 Financials
- 15.3.2.4 SWOT Analysis
- 15.3.3 Amdocs
- 15.3.3.1 Company Overview
- 15.3.3.2 Product Portfolio
- 15.3.3.3 Financials
- 15.3.4 Aspect Software Inc
- 15.3.4.1 Company Overview
- 15.3.4.2 Product Portfolio
- 15.3.5 International Business Machines Corporation
- 15.3.5.1 Company Overview
- 15.3.5.2 Product Portfolio
- 15.3.5.3 Financials
- 15.3.5.4 SWOT Analysis
- 15.3.6 Microsoft Corporation
- 15.3.6.1 Company Overview
- 15.3.6.2 Product Portfolio
- 15.3.6.3 Financials
- 15.3.6.4 SWOT Analysis
- 15.3.7 Oracle Corporation
- 15.3.7.1 Company Overview
- 15.3.7.2 Product Portfolio
- 15.3.7.3 Financials
- 15.3.7.4 SWOT Analysis
- 15.3.8 Salesforce.com inc
- 15.3.8.1 Company Overview
- 15.3.8.2 Product Portfolio
- 15.3.8.3 Financials
- 15.3.8.4 SWOT Analysis
- 15.3.9 SAP SE
- 15.3.9.1 Company Overview
- 15.3.9.2 Product Portfolio
- 15.3.9.3 Financials
- 15.3.9.4 SWOT Analysis
- 15.3.10 Siemens Healthineers AG (Siemens AG)
- 15.3.10.1 Company Overview
- 15.3.10.2 Product Portfolio
- 15.3.10.3 Financials
- 15.3.10.4 SWOT Analysis
- 15.3.1 Accenture Plc
Product Code: SR1423A93_Report
List of Figures
- Figure 1: Global: Healthcare CRM Market: Major Drivers and Challenges
- Figure 2: Global: Healthcare CRM Market: Sales Value (in Billion US$), 2017-2022
- Figure 3: Global: Healthcare CRM Market Forecast: Sales Value (in Billion US$), 2023-2028
- Figure 4: Global: Healthcare CRM Market: Breakup by Product (in %), 2022
- Figure 5: Global: Healthcare CRM Market: Breakup by Application (in %), 2022
- Figure 6: Global: Healthcare CRM Market: Breakup by Technology (in %), 2022
- Figure 7: Global: Healthcare CRM Market: Breakup by End Use (in %), 2022
- Figure 8: Global: Healthcare CRM Market: Breakup by Region (in %), 2022
- Figure 9: Global: Healthcare CRM (Individual) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 10: Global: Healthcare CRM (Individual) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 11: Global: Healthcare CRM (Referral) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 12: Global: Healthcare CRM (Referral) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 13: Global: Healthcare CRM (Individual and Referral) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 14: Global: Healthcare CRM (Individual and Referral) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 15: Global: Healthcare CRM (Community Outreach) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 16: Global: Healthcare CRM (Community Outreach) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 17: Global: Healthcare CRM (Case Coordination) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 18: Global: Healthcare CRM (Case Coordination) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 19: Global: Healthcare CRM (Case Management) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 20: Global: Healthcare CRM (Case Management) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 21: Global: Healthcare CRM (Relationship Management) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 22: Global: Healthcare CRM (Relationship Management) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 23: Global: Healthcare CRM (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 24: Global: Healthcare CRM (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 25: Global: Healthcare CRM (Mobile) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 26: Global: Healthcare CRM (Mobile) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 27: Global: Healthcare CRM (Social) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 28: Global: Healthcare CRM (Social) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 29: Global: Healthcare CRM (Collaborative) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 30: Global: Healthcare CRM (Collaborative) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 31: Global: Healthcare CRM (Predictive) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 32: Global: Healthcare CRM (Predictive) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 33: Global: Healthcare CRM (Payers) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 34: Global: Healthcare CRM (Payers) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 35: Global: Healthcare CRM (Providers) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 36: Global: Healthcare CRM (Providers) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 37: Global: Healthcare CRM (Life Science Companies) Market: Sales Value (in Million US$), 2017 & 2022
- Figure 38: Global: Healthcare CRM (Life Science Companies) Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 39: North America: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 40: North America: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 41: United States: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 42: United States: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 43: Canada: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 44: Canada: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 45: Asia-Pacific: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 46: Asia-Pacific: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 47: China: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 48: China: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 49: Japan: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 50: Japan: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 51: India: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 52: India: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 53: South Korea: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 54: South Korea: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 55: Australia: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 56: Australia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 57: Indonesia: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 58: Indonesia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 59: Others: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 60: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 61: Europe: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 62: Europe: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 63: Germany: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 64: Germany: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 65: France: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 66: France: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 67: United Kingdom: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 68: United Kingdom: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 69: Italy: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 70: Italy: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 71: Spain: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 72: Spain: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 73: Russia: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 74: Russia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 75: Others: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 76: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 77: Latin America: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 78: Latin America: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 79: Brazil: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 80: Brazil: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 81: Mexico: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 82: Mexico: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 83: Others: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 84: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 85: Middle East and Africa: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
- Figure 86: Middle East and Africa: Healthcare CRM Market: Breakup by Country (in %), 2022
- Figure 87: Middle East and Africa: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
- Figure 88: Global: Healthcare CRM Industry: SWOT Analysis
- Figure 89: Global: Healthcare CRM Industry: Value Chain Analysis
- Figure 90: Global: Healthcare CRM Industry: Porter's Five Forces Analysis
List of Tables
- Table 1: Global: Healthcare CRM Market: Key Industry Highlights, 2022 and 2028
- Table 2: Global: Healthcare CRM Market Forecast: Breakup by Product (in Million US$), 2023-2028
- Table 3: Global: Healthcare CRM Market Forecast: Breakup by Application (in Million US$), 2023-2028
- Table 4: Global: Healthcare CRM Market Forecast: Breakup by Technology (in Million US$), 2023-2028
- Table 5: Global: Healthcare CRM Market Forecast: Breakup by End Use (in Million US$), 2023-2028
- Table 6: Global: Healthcare CRM Market Forecast: Breakup by Region (in Million US$), 2023-2028
- Table 7: Global: Healthcare CRM Market: Competitive Structure
- Table 8: Global: Healthcare CRM Market: Key Players
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