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PUBLISHER: KBV Research | PRODUCT CODE: 1450363
PUBLISHER: KBV Research | PRODUCT CODE: 1450363
North America Business Process Outsourcing Market Size, Share & Trends Analysis Report By Deployment, By Type, By End-use, By Service Type, By Country and Growth Forecast, 2023 - 2030
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The North America Business Process Outsourcing Market would witness market growth of 8.2% CAGR during the forecast period (2023-2030).
The business process outsourcing market refers to the industry in which businesses delegate non-core functions, processes, and activities to external service providers to achieve cost savings, operational efficiencies, and strategic objectives. Its providers offer services across various functional areas, including customer service, technical support, finance and accounting, human resources, procurement, supply chain management, and IT services.
In addition, the market, often called BPO, represents a dynamic ecosystem where businesses delegate non-core functions, processes, and operations to specialized external service providers. This strategic decision allows organizations to streamline operations, optimize resource allocation, and drive operational excellence while focusing on their core competencies and priorities. The market encompasses a diverse ecosystem of vendors, ranging from large multinational corporations to niche service providers, offering a wide array of specialized services tailored to specific industries, verticals, and business functions.
The Canadian e-commerce landscape is witnessing the emergence of diverse platforms catering to various consumer needs and preferences which translates into higher demand of the business process outsourcing solution. As per the ITA, e-commerce retail trade sales in Canada amounted to an all-time high of US$3.82 billion in December 2020. 75% of Canadians, or more than 27 million people, used e-commerce in the country in 2022. In addition, by 2025, this percentage is projected to increase to 77.6%. The growing expansion of the e-commerce sector in Canada reflects a transformative shift in the landscape of the market. Therefore, the growing e-commerce sector is propelling the growth of the market.
The US market dominated the North America Business Process Outsourcing Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $105,554 million by 2030. The Canada market is experiencing a CAGR of 10.3% during (2023 - 2030). Additionally, The Mexico market would exhibit a CAGR of 9.7% during (2023 - 2030).
Based on Deployment, the market is segmented into Traditional, and Business Process-as-a-Service. Based on Type, the market is segmented into Offshore, Nearshore, and Onshore. Based on End-use, the market is segmented into IT & Telecommunication, Healthcare, Manufacturing, BFSI, Retail & Others, and Government & Defense. Based on Service Type, the market is segmented into Customer Services, Human Resource, KPO, Sales & Marketing, Procurement & Supply, Chain, Training and Development Outsourcing, Finance & Accounting, Logistics, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Accenture PLC
- Amdocs Limited
- Capgemini SE
- Cognizant Technology Solutions Corporation
- HCL Technologies Ltd. (HCL Enterprises)
- Infosys Limited
- IBM Corporation
- Wipro Limited
- Teleperformance SE
- NCR Corporation
North America Business Process Outsourcing Market Report Segmentation
By Deployment
- Traditional
- Business Process-as-a-Service
By Type
- Offshore
- Nearshore
- Onshore
By End-use
- IT & Telecommunication
- Healthcare
- Manufacturing
- BFSI
- Retail & Others
- Government & Defense
By Service Type
- Customer Services
- Human Resource
- KPO
- Sales & Marketing
- Procurement & Supply Chain
- Training and Development Outsourcing
- Finance & Accounting
- Logistics
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Table of Contents
Chapter 1.Market Scope & Methodology
- 1.1Market Definition
- 1.2Objectives
- 1.3Market Scope
- 1.4Segmentation
- 1.4.1North America Business Process Outsourcing Market, by Deployment
- 1.4.2North America Business Process Outsourcing Market, by Type
- 1.4.3North America Business Process Outsourcing Market, by End-use
- 1.4.4North America Business Process Outsourcing Market, by Service Type
- 1.4.5North America Business Process Outsourcing Market, by Country
- 1.5Methodology for the research
Chapter 2.Market at a Glance
- 2.1Key Highlights
Chapter 3.Market Overview
- 3.1Introduction
- 3.1.1Overview
- 3.1.1.1Market Composition and Scenario
- 3.1.1Overview
- 3.2Key Factors Impacting the Market
- 3.2.1Market Drivers
- 3.2.2Market Restraints
- 3.2.3Market Opportunities
- 3.2.4Market Challenges
Chapter 4.Competition Analysis - Global
- 4.1KBV Cardinal Matrix
- 4.2Recent Industry Wide Strategic Developments
- 4.2.1Partnerships, Collaborations and Agreements
- 4.2.2Product Launches and Product Expansions
- 4.2.3Acquisition and Mergers
- 4.3Top Winning Strategies
- 4.3.1Key Leading Strategies: Percentage Distribution (2019-2023)
- 4.3.2Key Strategic Move: (Partnership & Collaboration: 2019, Oct - 2023, Nov) Leading Players
- 4.4Porter Five Forces Analysis
Chapter 5.North America Business Process Outsourcing Market by Deployment
- 5.1North America Traditional Market by Region
- 5.2North America Business Process-as-a-Service Market by Region
Chapter 6.North America Business Process Outsourcing Market by Type
- 6.1North America Offshore Market by Country
- 6.2North America Nearshore Market by Country
- 6.3North America Onshore Market by Country
Chapter 7.North America Business Process Outsourcing Market by End-use
- 7.1North America IT & Telecommunication Market by Country
- 7.2North America Healthcare Market by Country
- 7.3North America Manufacturing Market by Country
- 7.4North America BFSI Market by Country
- 7.5North America Retail & Others Market by Country
- 7.6North America Government & Defense Market by Country
Chapter 8.North America Business Process Outsourcing Market by Service Type
- 8.1North America Customer Services Market by Country
- 8.2North America Human Resource Market by Country
- 8.3North America KPO Market by Country
- 8.4North America Sales & Marketing Market by Country
- 8.5North America Procurement & Supply Chain Market by Country
- 8.6North America Training and Development Outsourcing Market by Country
- 8.7North America Finance & Accounting Market by Country
- 8.8North America Logistics Market by Country
- 8.9North America Others Market by Country
Chapter 9.North America Business Process Outsourcing Market by Country
- 9.1US Business Process Outsourcing Market
- 9.1.1US Business Process Outsourcing Market by Deployment
- 9.1.2US Business Process Outsourcing Market by Type
- 9.1.3US Business Process Outsourcing Market by End-use
- 9.1.4US Business Process Outsourcing Market by Service Type
- 9.2Canada Business Process Outsourcing Market
- 9.2.1Canada Business Process Outsourcing Market by Deployment
- 9.2.2Canada Business Process Outsourcing Market by Type
- 9.2.3Canada Business Process Outsourcing Market by End-use
- 9.2.4Canada Business Process Outsourcing Market by Service Type
- 9.3Mexico Business Process Outsourcing Market
- 9.3.1Mexico Business Process Outsourcing Market by Deployment
- 9.3.2Mexico Business Process Outsourcing Market by Type
- 9.3.3Mexico Business Process Outsourcing Market by End-use
- 9.3.4Mexico Business Process Outsourcing Market by Service Type
- 9.4Rest of North America Business Process Outsourcing Market
- 9.4.1Rest of North America Business Process Outsourcing Market by Deployment
- 9.4.2Rest of North America Business Process Outsourcing Market by Type
- 9.4.3Rest of North America Business Process Outsourcing Market by End-use
- 9.4.4Rest of North America Business Process Outsourcing Market by Service Type
Chapter 10.Company Profiles
- 10.1Accenture PLC
- 10.1.1Company Overview
- 10.1.2Financial Analysis
- 10.1.3Segmental and Regional Analysis
- 10.1.4Research & Development Expenses
- 10.1.5Recent strategies and developments:
- 10.1.5.1Partnerships, Collaborations, and Agreements:
- 10.1.5.2Acquisition and Mergers:
- 10.1.6SWOT Analysis
- 10.2Amdocs Limited
- 10.2.1Company Overview
- 10.2.2Financial Analysis
- 10.2.3Regional Analysis
- 10.2.4Research & Development Expense
- 10.2.5Recent strategies and developments:
- 10.2.5.1Partnerships, Collaborations, and Agreements:
- 10.2.5.2Product Launches and Product Expansions:
- 10.2.5.3Acquisition and Mergers:
- 10.2.6SWOT Analysis
- 10.3Capgemini SE
- 10.3.1Company Overview
- 10.3.2Financial Analysis
- 10.3.3Regional Analysis
- 10.3.4Recent strategies and developments:
- 10.3.4.1Partnerships, Collaborations, and Agreements:
- 10.3.5SWOT Analysis
- 10.4Cognizant Technology Solutions Corporation
- 10.4.1Company overview
- 10.4.2Financial Analysis
- 10.4.3Segmental and Regional Analysis
- 10.4.4SWOT Analysis
- 10.5HCL Technologies Ltd. (HCL Enterprises)
- 10.5.1Company Overview
- 10.5.2Financial Analysis
- 10.5.3Segmental and Regional Analysis
- 10.5.4Research & Development Expenses
- 10.5.5Recent strategies and developments:
- 10.5.5.1Partnerships, Collaborations, and Agreements:
- 10.5.6SWOT Analysis
- 10.6Infosys Limited
- 10.6.1Company Overview
- 10.6.2Financial Analysis
- 10.6.3Segmental and Regional Analysis
- 10.6.4Research & Development Expense
- 10.6.5Recent strategies and developments:
- 10.6.5.1Partnerships, Collaborations, and Agreements:
- 10.6.6SWOT Analysis
- 10.7IBM Corporation
- 10.7.1Company Overview
- 10.7.2Financial Analysis
- 10.7.3Regional & Segmental Analysis
- 10.7.4Research & Development Expenses
- 10.7.5SWOT Analysis
- 10.8Wipro Limited
- 10.8.1Company Overview
- 10.8.2Financial Analysis
- 10.8.3Segmental and Regional Analysis
- 10.8.4Research & Development Expenses
- 10.8.5Recent strategies and developments:
- 10.8.5.1Partnerships, Collaborations, and Agreements:
- 10.8.6SWOT Analysis
- 10.9Teleperformance SE
- 10.9.1Company Overview
- 10.9.2Financial Analysis
- 10.9.3Segmental and Regional Analysis
- 10.9.4Recent strategies and developments:
- 10.9.4.1Partnerships, Collaborations, and Agreements:
- 10.9.4.2Acquisition and Mergers:
- 10.9.5SWOT Analysis
- 10.10.NCR Corporation
- 10.10.1Company Overview
- 10.10.2Financial Analysis
- 10.10.3Segmental and Regional Analysis
- 10.10.4Research & Development Expenses
- 10.10.5SWOT Analysis
LIST OF TABLES
- TABLE 1North America Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 2North America Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 3Partnerships, Collaborations and Agreements- Business Process Outsourcing Market
- TABLE 4Product Launches And Product Expansions- Business Process Outsourcing Market
- TABLE 5Acquisition and Mergers- Business Process Outsourcing Market
- TABLE 6North America Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 7North America Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 8North America Traditional Market by Region, 2019 - 2022, USD Million
- TABLE 9North America Traditional Market by Region, 2023 - 2030, USD Million
- TABLE 10North America Business Process-as-a-Service Market by Region, 2019 - 2022, USD Million
- TABLE 11North America Business Process-as-a-Service Market by Region, 2023 - 2030, USD Million
- TABLE 12North America Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 13North America Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 14North America Offshore Market by Country, 2019 - 2022, USD Million
- TABLE 15North America Offshore Market by Country, 2023 - 2030, USD Million
- TABLE 16North America Nearshore Market by Country, 2019 - 2022, USD Million
- TABLE 17North America Nearshore Market by Country, 2023 - 2030, USD Million
- TABLE 18North America Onshore Market by Country, 2019 - 2022, USD Million
- TABLE 19North America Onshore Market by Country, 2023 - 2030, USD Million
- TABLE 20North America Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 21North America Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 22North America IT & Telecommunication Market by Country, 2019 - 2022, USD Million
- TABLE 23North America IT & Telecommunication Market by Country, 2023 - 2030, USD Million
- TABLE 24North America Healthcare Market by Country, 2019 - 2022, USD Million
- TABLE 25North America Healthcare Market by Country, 2023 - 2030, USD Million
- TABLE 26North America Manufacturing Market by Country, 2019 - 2022, USD Million
- TABLE 27North America Manufacturing Market by Country, 2023 - 2030, USD Million
- TABLE 28North America BFSI Market by Country, 2019 - 2022, USD Million
- TABLE 29North America BFSI Market by Country, 2023 - 2030, USD Million
- TABLE 30North America Retail & Others Market by Country, 2019 - 2022, USD Million
- TABLE 31North America Retail & Others Market by Country, 2023 - 2030, USD Million
- TABLE 32North America Government & Defense Market by Country, 2019 - 2022, USD Million
- TABLE 33North America Government & Defense Market by Country, 2023 - 2030, USD Million
- TABLE 34North America Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 35North America Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 36North America Customer Services Market by Country, 2019 - 2022, USD Million
- TABLE 37North America Customer Services Market by Country, 2023 - 2030, USD Million
- TABLE 38North America Human Resource Market by Country, 2019 - 2022, USD Million
- TABLE 39North America Human Resource Market by Country, 2023 - 2030, USD Million
- TABLE 40North America KPO Market by Country, 2019 - 2022, USD Million
- TABLE 41North America KPO Market by Country, 2023 - 2030, USD Million
- TABLE 42North America Sales & Marketing Market by Country, 2019 - 2022, USD Million
- TABLE 43North America Sales & Marketing Market by Country, 2023 - 2030, USD Million
- TABLE 44North America Procurement & Supply Chain Market by Country, 2019 - 2022, USD Million
- TABLE 45North America Procurement & Supply Chain Market by Country, 2023 - 2030, USD Million
- TABLE 46North America Training and Development Outsourcing Market by Country, 2019 - 2022, USD Million
- TABLE 47North America Training and Development Outsourcing Market by Country, 2023 - 2030, USD Million
- TABLE 48North America Finance & Accounting Market by Country, 2019 - 2022, USD Million
- TABLE 49North America Finance & Accounting Market by Country, 2023 - 2030, USD Million
- TABLE 50North America Logistics Market by Country, 2019 - 2022, USD Million
- TABLE 51North America Logistics Market by Country, 2023 - 2030, USD Million
- TABLE 52North America Others Market by Country, 2019 - 2022, USD Million
- TABLE 53North America Others Market by Country, 2023 - 2030, USD Million
- TABLE 54North America Business Process Outsourcing Market by Country, 2019 - 2022, USD Million
- TABLE 55North America Business Process Outsourcing Market by Country, 2023 - 2030, USD Million
- TABLE 56US Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 57US Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 58US Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 59US Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 60US Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 61US Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 62US Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 63US Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 64US Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 65US Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 66Canada Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 67Canada Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 68Canada Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 69Canada Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 70Canada Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 71Canada Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 72Canada Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 73Canada Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 74Canada Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 75Canada Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 76Mexico Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 77Mexico Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 78Mexico Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 79Mexico Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 80Mexico Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 81Mexico Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 82Mexico Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 83Mexico Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 84Mexico Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 85Mexico Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 86Rest of North America Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 87Rest of North America Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 88Rest of North America Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 89Rest of North America Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 90Rest of North America Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 91Rest of North America Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 92Rest of North America Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 93Rest of North America Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 94Rest of North America Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 95Rest of North America Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 96Key Information - Accenture PLC
- TABLE 97Key Information - Amdocs Limited
- TABLE 98Key Information - Capgemini SE
- TABLE 99Key Information - Cognizant Technology Solutions Corporation
- TABLE 100Information - HCL Technologies Ltd.
- TABLE 101Key Information - Infosys Limited
- TABLE 102Key Information - IBM Corporation
- TABLE 103Key Information - Wipro Limited
- TABLE 104Key Information - Teleperformance SE
- TABLE 105Key Information - NCR Corporation
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