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PUBLISHER: KBV Research | PRODUCT CODE: 1450364
PUBLISHER: KBV Research | PRODUCT CODE: 1450364
Europe Business Process Outsourcing Market Size, Share & Trends Analysis Report By Deployment, By Type, By End-use, By Service Type, By Country and Growth Forecast, 2023 - 2030
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The Europe Business Process Outsourcing Market would witness market growth of 8.7% CAGR during the forecast period (2023-2030).
The scope of the business process outsourcing market encompasses a broad spectrum of services spanning diverse functional areas, including customer service, technical support, finance and accounting, human resources, procurement, supply chain management, IT services, and more. Businesses from various sectors and industries use BPO solutions to take advantage of new possibilities, handle various problems, and stay one step above other companies in a changing market.
Moreover, BPO providers specialize in streamlining and optimizing business processes to drive operational excellence, improve efficiency, and enhance productivity. Through process reengineering, automation, and standardization initiatives, BPO firms help organizations achieve greater operational efficiency, reduce cycle times, and enhance service quality, resulting in improved business performance and customer satisfaction.
In addition, the market acts as a transformative catalyst, helping businesses negotiate complexity, adjust to shifting market dynamics, and promote long-term success. Through strategic partnerships with BPO providers, businesses gain access to specialized skills, advanced technologies, and scalable solutions that empower them to innovate, optimize processes, and deliver value to customers with unparalleled efficiency and agility. Additionally, through process enhancements and tactical perspectives that assist clients in meeting their business goals and maintaining an advantage over rivals, BPO providers foster innovation and value creation. BPO fosters a culture of continuous improvement, collaboration, and innovation to drive growth and differentiation in the marketplace.
The growth of the French e-commerce industry offers big chances for BPO companies to provide various services and support options catered to the unique requirements of e-commerce businesses. By leveraging BPO services, e-commerce brands in France can enhance operational efficiency, improve customer satisfaction, and drive growth in the competitive online marketplace. According to the ITA, over 80% of internet users in France, or 41.8 million people, made purchases online in 2021. Online buyers tend to shop more frequently, about 50 times a year, with an average transaction value of $73 (€62) in 2021. In 2021, they spent about $3,667 (€3,100) on their purchases. Therefore, expansion of the aerospace industry and e-commerce sector is propelling the growth of the market.
The Germany market dominated the Europe Business Process Outsourcing Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $29,606.9 million by 2030. The UK market is registering a CAGR of 7.6% during (2023 - 2030). Additionally, The France market would showcase a CAGR of 9.5% during (2023 - 2030).
Based on Deployment, the market is segmented into Traditional, and Business Process-as-a-Service. Based on Type, the market is segmented into Offshore, Nearshore, and Onshore. Based on End-use, the market is segmented into IT & Telecommunication, Healthcare, Manufacturing, BFSI, Retail & Others, and Government & Defense. Based on Service Type, the market is segmented into Customer Services, Human Resource, KPO, Sales & Marketing, Procurement & Supply, Chain, Training and Development Outsourcing, Finance & Accounting, Logistics, and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
List of Key Companies Profiled
- Accenture PLC
- Amdocs Limited
- Capgemini SE
- Cognizant Technology Solutions Corporation
- HCL Technologies Ltd. (HCL Enterprises)
- Infosys Limited
- IBM Corporation
- Wipro Limited
- Teleperformance SE
- NCR Corporation
Europe Business Process Outsourcing Market Report Segmentation
By Deployment
- Traditional
- Business Process-as-a-Service
By Type
- Offshore
- Nearshore
- Onshore
By End-use
- IT & Telecommunication
- Healthcare
- Manufacturing
- BFSI
- Retail & Others
- Government & Defense
By Service Type
- Customer Services
- Human Resource
- KPO
- Sales & Marketing
- Procurement & Supply Chain
- Training and Development Outsourcing
- Finance & Accounting
- Logistics
- Others
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Table of Contents
Chapter 1.Market Scope & Methodology
- 1.1Market Definition
- 1.2Objectives
- 1.3Market Scope
- 1.4Segmentation
- 1.4.1Europe Business Process Outsourcing Market, by Deployment
- 1.4.2Europe Business Process Outsourcing Market, by Type
- 1.4.3Europe Business Process Outsourcing Market, by End-use
- 1.4.4Europe Business Process Outsourcing Market, by Service Type
- 1.4.5Europe Business Process Outsourcing Market, by Country
- 1.5Methodology for the research
Chapter 2.Market at a Glance
- 2.1Key Highlights
Chapter 3.Market Overview
- 3.1Introduction
- 3.1.1Overview
- 3.1.1.1Market Composition and Scenario
- 3.1.1Overview
- 3.2Key Factors Impacting the Market
- 3.2.1Market Drivers
- 3.2.2Market Restraints
- 3.2.3Market Opportunities
- 3.2.4Market Challenges
Chapter 4.Competition Analysis - Global
- 4.1KBV Cardinal Matrix
- 4.2Recent Industry Wide Strategic Developments
- 4.2.1Partnerships, Collaborations and Agreements
- 4.2.2Product Launches and Product Expansions
- 4.2.3Acquisition and Mergers
- 4.3Top Winning Strategies
- 4.3.1Key Leading Strategies: Percentage Distribution (2019-2023)
- 4.3.2Key Strategic Move: (Partnership & Collaboration: 2019, Oct - 2023, Nov) Leading Players
- 4.4Porter Five Forces Analysis
Chapter 5.Europe Business Process Outsourcing Market by Deployment
- 5.1Europe Traditional Market by Country
- 5.2Europe Business Process-as-a-Service Market by Country
Chapter 6.Europe Business Process Outsourcing Market by Type
- 6.1Europe Offshore Market by Country
- 6.2Europe Nearshore Market by Country
- 6.3Europe Onshore Market by Country
Chapter 7.Europe Business Process Outsourcing Market by End-use
- 7.1Europe IT & Telecommunication Market by Country
- 7.2Europe Healthcare Market by Country
- 7.3Europe Manufacturing Market by Country
- 7.4Europe BFSI Market by Country
- 7.5Europe Retail & Others Market by Country
- 7.6Europe Government & Defense Market by Country
Chapter 8.Europe Business Process Outsourcing Market by Service Type
- 8.1Europe Customer Services Market by Country
- 8.2Europe Human Resource Market by Country
- 8.3Europe KPO Market by Country
- 8.4Europe Sales & Marketing Market by Country
- 8.5Europe Procurement & Supply Chain Market by Country
- 8.6Europe Training and Development Outsourcing Market by Country
- 8.7Europe Finance & Accounting Market by Country
- 8.8Europe Logistics Market by Country
- 8.9Europe Others Market by Country
Chapter 9.Europe Business Process Outsourcing Market by Country
- 9.1Germany Business Process Outsourcing Market
- 9.1.1Germany Business Process Outsourcing Market by Deployment
- 9.1.2Germany Business Process Outsourcing Market by Type
- 9.1.3Germany Business Process Outsourcing Market by End-use
- 9.1.4Germany Business Process Outsourcing Market by Service Type
- 9.2UK Business Process Outsourcing Market
- 9.2.1UK Business Process Outsourcing Market by Deployment
- 9.2.2UK Business Process Outsourcing Market by Type
- 9.2.3UK Business Process Outsourcing Market by End-use
- 9.2.4UK Business Process Outsourcing Market by Service Type
- 9.3France Business Process Outsourcing Market
- 9.3.1France Business Process Outsourcing Market by Deployment
- 9.3.2France Business Process Outsourcing Market by Type
- 9.3.3France Business Process Outsourcing Market by End-use
- 9.3.4France Business Process Outsourcing Market by Service Type
- 9.4Russia Business Process Outsourcing Market
- 9.4.1Russia Business Process Outsourcing Market by Deployment
- 9.4.2Russia Business Process Outsourcing Market by Type
- 9.4.3Russia Business Process Outsourcing Market by End-use
- 9.5Russia Business Process Outsourcing Market by Service Type
- 9.5.1Spain Business Process Outsourcing Market
- 9.5.2Spain Business Process Outsourcing Market by Deployment
- 9.5.3Spain Business Process Outsourcing Market by Type
- 9.5.4Spain Business Process Outsourcing Market by End-use
- 9.5.5Spain Business Process Outsourcing Market by Service Type
- 9.6Italy Business Process Outsourcing Market
- 9.6.1Italy Business Process Outsourcing Market by Deployment
- 9.6.2Italy Business Process Outsourcing Market by Type
- 9.6.3Italy Business Process Outsourcing Market by End-use
- 9.6.4Italy Business Process Outsourcing Market by Service Type
- 9.7Rest of Europe Business Process Outsourcing Market
- 9.7.1Rest of Europe Business Process Outsourcing Market by Deployment
- 9.7.2Rest of Europe Business Process Outsourcing Market by Type
- 9.7.3Rest of Europe Business Process Outsourcing Market by End-use
- 9.7.4Rest of Europe Business Process Outsourcing Market by Service Type
Chapter 10.Company Profiles
- 10.1Accenture PLC
- 10.1.1Company Overview
- 10.1.2Financial Analysis
- 10.1.3Segmental and Regional Analysis
- 10.1.4Research & Development Expenses
- 10.1.5Recent strategies and developments:
- 10.1.5.1Partnerships, Collaborations, and Agreements:
- 10.1.5.2Acquisition and Mergers:
- 10.1.6SWOT Analysis
- 10.2Amdocs Limited
- 10.2.1Company Overview
- 10.2.2Financial Analysis
- 10.2.3Regional Analysis
- 10.2.4Research & Development Expense
- 10.2.5Recent strategies and developments:
- 10.2.5.1Partnerships, Collaborations, and Agreements:
- 10.2.5.2Product Launches and Product Expansions:
- 10.2.5.3Acquisition and Mergers:
- 10.2.6SWOT Analysis
- 10.3Capgemini SE
- 10.3.1Company Overview
- 10.3.2Financial Analysis
- 10.3.3Regional Analysis
- 10.3.4Recent strategies and developments:
- 10.3.4.1Partnerships, Collaborations, and Agreements:
- 10.3.5SWOT Analysis
- 10.4Cognizant Technology Solutions Corporation
- 10.4.1Company overview
- 10.4.2Financial Analysis
- 10.4.3Segmental and Regional Analysis
- 10.4.4SWOT Analysis
- 10.5HCL Technologies Ltd. (HCL Enterprises)
- 10.5.1Company Overview
- 10.5.2Financial Analysis
- 10.5.3Segmental and Regional Analysis
- 10.5.4Research & Development Expenses
- 10.5.5Recent strategies and developments:
- 10.5.5.1Partnerships, Collaborations, and Agreements:
- 10.5.6SWOT Analysis
- 10.6Infosys Limited
- 10.6.1Company Overview
- 10.6.2Financial Analysis
- 10.6.3Segmental and Regional Analysis
- 10.6.4Research & Development Expense
- 10.6.5Recent strategies and developments:
- 10.6.5.1Partnerships, Collaborations, and Agreements:
- 10.6.6SWOT Analysis
- 10.7IBM Corporation
- 10.7.1Company Overview
- 10.7.2Financial Analysis
- 10.7.3Regional & Segmental Analysis
- 10.7.4Research & Development Expenses
- 10.7.5SWOT Analysis
- 10.8Wipro Limited
- 10.8.1Company Overview
- 10.8.2Financial Analysis
- 10.8.3Segmental and Regional Analysis
- 10.8.4Research & Development Expenses
- 10.8.5Recent strategies and developments:
- 10.8.5.1Partnerships, Collaborations, and Agreements:
- 10.8.6SWOT Analysis
- 10.9Teleperformance SE
- 10.9.1Company Overview
- 10.9.2Financial Analysis
- 10.9.3Segmental and Regional Analysis
- 10.9.4Recent strategies and developments:
- 10.9.4.1Partnerships, Collaborations, and Agreements:
- 10.9.4.2Acquisition and Mergers:
- 10.9.5SWOT Analysis
- 10.10.NCR Corporation
- 10.10.1Company Overview
- 10.10.2Financial Analysis
- 10.10.3Segmental and Regional Analysis
- 10.10.4Research & Development Expenses
- 10.10.5SWOT Analysis
LIST OF TABLES
- TABLE 1Europe Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 2Europe Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 3Partnerships, Collaborations and Agreements- Business Process Outsourcing Market
- TABLE 4Product Launches And Product Expansions- Business Process Outsourcing Market
- TABLE 5Acquisition and Mergers- Business Process Outsourcing Market
- TABLE 6Europe Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 7Europe Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 8Europe Traditional Market by Country, 2019 - 2022, USD Million
- TABLE 9Europe Traditional Market by Country, 2023 - 2030, USD Million
- TABLE 10Europe Business Process-as-a-Service Market by Country, 2019 - 2022, USD Million
- TABLE 11Europe Business Process-as-a-Service Market by Country, 2023 - 2030, USD Million
- TABLE 12Europe Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 13Europe Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 14Europe Offshore Market by Country, 2019 - 2022, USD Million
- TABLE 15Europe Offshore Market by Country, 2023 - 2030, USD Million
- TABLE 16Europe Nearshore Market by Country, 2019 - 2022, USD Million
- TABLE 17Europe Nearshore Market by Country, 2023 - 2030, USD Million
- TABLE 18Europe Onshore Market by Country, 2019 - 2022, USD Million
- TABLE 19Europe Onshore Market by Country, 2023 - 2030, USD Million
- TABLE 20Europe Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 21Europe Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 22Europe IT & Telecommunication Market by Country, 2019 - 2022, USD Million
- TABLE 23Europe IT & Telecommunication Market by Country, 2023 - 2030, USD Million
- TABLE 24Europe Healthcare Market by Country, 2019 - 2022, USD Million
- TABLE 25Europe Healthcare Market by Country, 2023 - 2030, USD Million
- TABLE 26Europe Manufacturing Market by Country, 2019 - 2022, USD Million
- TABLE 27Europe Manufacturing Market by Country, 2023 - 2030, USD Million
- TABLE 28Europe BFSI Market by Country, 2019 - 2022, USD Million
- TABLE 29Europe BFSI Market by Country, 2023 - 2030, USD Million
- TABLE 30Europe Retail & Others Market by Country, 2019 - 2022, USD Million
- TABLE 31Europe Retail & Others Market by Country, 2023 - 2030, USD Million
- TABLE 32Europe Government & Defense Market by Country, 2019 - 2022, USD Million
- TABLE 33Europe Government & Defense Market by Country, 2023 - 2030, USD Million
- TABLE 34Europe Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 35Europe Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 36Europe Customer Services Market by Country, 2019 - 2022, USD Million
- TABLE 37Europe Customer Services Market by Country, 2023 - 2030, USD Million
- TABLE 38Europe Human Resource Market by Country, 2019 - 2022, USD Million
- TABLE 39Europe Human Resource Market by Country, 2023 - 2030, USD Million
- TABLE 40Europe KPO Market by Country, 2019 - 2022, USD Million
- TABLE 41Europe KPO Market by Country, 2023 - 2030, USD Million
- TABLE 42Europe Sales & Marketing Market by Country, 2019 - 2022, USD Million
- TABLE 43Europe Sales & Marketing Market by Country, 2023 - 2030, USD Million
- TABLE 44Europe Procurement & Supply Chain Market by Country, 2019 - 2022, USD Million
- TABLE 45Europe Procurement & Supply Chain Market by Country, 2023 - 2030, USD Million
- TABLE 46Europe Training and Development Outsourcing Market by Country, 2019 - 2022, USD Million
- TABLE 47Europe Training and Development Outsourcing Market by Country, 2023 - 2030, USD Million
- TABLE 48Europe Finance & Accounting Market by Country, 2019 - 2022, USD Million
- TABLE 49Europe Finance & Accounting Market by Country, 2023 - 2030, USD Million
- TABLE 50Europe Logistics Market by Country, 2019 - 2022, USD Million
- TABLE 51Europe Logistics Market by Country, 2023 - 2030, USD Million
- TABLE 52Europe Others Market by Country, 2019 - 2022, USD Million
- TABLE 53Europe Others Market by Country, 2023 - 2030, USD Million
- TABLE 54Europe Business Process Outsourcing Market by Country, 2019 - 2022, USD Million
- TABLE 55Europe Business Process Outsourcing Market by Country, 2023 - 2030, USD Million
- TABLE 56Germany Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 57Germany Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 58Germany Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 59Germany Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 60Germany Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 61Germany Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 62Germany Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 63Germany Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 64Germany Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 65Germany Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 66UK Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 67UK Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 68UK Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 69UK Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 70UK Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 71UK Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 72UK Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 73UK Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 74UK Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 75UK Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 76France Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 77France Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 78France Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 79France Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 80France Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 81France Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 82France Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 83France Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 84France Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 85France Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 86Russia Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 87Russia Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 88Russia Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 89Russia Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 90Russia Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 91Russia Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 92Russia Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 93Russia Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 94Russia Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 95Russia Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 96Spain Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 97Spain Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 98Spain Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 99Spain Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 100Spain Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 101Spain Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 102Spain Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 103Spain Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 104Spain Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 105Spain Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 106Italy Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 107Italy Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 108Italy Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 109Italy Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 110Italy Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 111Italy Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 112Italy Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 113Italy Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 114Italy Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 115Italy Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 116Rest of Europe Business Process Outsourcing Market, 2019 - 2022, USD Million
- TABLE 117Rest of Europe Business Process Outsourcing Market, 2023 - 2030, USD Million
- TABLE 118Rest of Europe Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
- TABLE 119Rest of Europe Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
- TABLE 120Rest of Europe Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
- TABLE 121Rest of Europe Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
- TABLE 122Rest of Europe Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
- TABLE 123Rest of Europe Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
- TABLE 124Rest of Europe Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
- TABLE 125Rest of Europe Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
- TABLE 126Key Information - Accenture PLC
- TABLE 127Key Information - Amdocs Limited
- TABLE 128Key Information - Capgemini SE
- TABLE 129Key Information - Cognizant Technology Solutions Corporation
- TABLE 130Information - HCL Technologies Ltd.
- TABLE 131Key Information - Infosys Limited
- TABLE 132Key Information - IBM Corporation
- TABLE 133Key Information - Wipro Limited
- TABLE 134Key Information - Teleperformance SE
- TABLE 135Key Information - NCR Corporation
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