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PUBLISHER: KBV Research | PRODUCT CODE: 1473114
PUBLISHER: KBV Research | PRODUCT CODE: 1473114
North America Queue Management System Market Size, Share & Trends Analysis Report By Mode, By Application, By Enterprise Size, By Deployment Model, By Offering, By Queue Type, By Vertical, By Country and Growth Forecast, 2024 - 2031
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The North America Queue Management System Market would witness market growth of 5.6% CAGR during the forecast period (2024-2031).
The US market dominated the North America Queue Management System Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $321 million by 2031. The Canada market is experiencing a CAGR of 8% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 7.1% during (2024 - 2031).
A queue management system (QMS) is a method for creating more effective systems that reduce perceived wait times for services or customer wait times. In retail environments, queue management systems help manage customer flow during peak hours, reducing waiting times at checkout counters. They can also facilitate virtual queuing, allowing customers to remotely reserve their spot in line. It is widely used in healthcare facilities to organize appointments, manage waiting rooms, and improve patient flow. They can help reduce patient wait times, enhance patient satisfaction, and optimize staff resources.
Banks utilize queue management systems to streamline customer service processes, such as opening accounts, making transactions, and seeking assistance from bank representatives. These systems improve operational efficiency and customer experience by reducing wait times and managing customer flow. Government agencies and public service offices deploy queue management systems to handle citizen inquiries, process applications, and manage service requests efficiently. These systems help reduce wait times, improve service delivery, and enhance citizen satisfaction.
The Mexican Online Sales Association estimates that the domestic e-commerce sector was worth USD 19.7 billion in 2021, an increase of 27% over 2020. In 2021, there were 57.5 million users of Mexican eCommerce, up 11% from the previous year. In 2020, women made up 51% of Mexican eCommerce users. Hence, the factors mentioned above will drive the regional market growth.
Based on Mode, the market is segmented into Virtual Queuing, and Non-Virtual Queuing. Based on Application, the market is segmented into Customer Service, Reporting & Analytics, Appointment Management, Query Handling, Real-Time Monitoring, In-Store Management, and Others. Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Deployment Model, the market is segmented into On-Premise, and Cloud. Based on Offering, the market is segmented into Hardware, Software, and Services. Based on Queue Type, the market is segmented into Structured Queue, Unstructured Queue, Kiosk Queue, and Mobile Queue. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, Healthcare & Lifesciences, Travel & Hospitality, Education, Retail, IT & Telecom, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Advantech Co., Ltd.
- JRNI
- AKIS Technologies
- Aurionpro Solutions Limited
- Awebstar Technologies Pte Ltd
- Lavi Industries
- QLess, Inc. (Palisades Growth Capital)
- Qminder Limited
- MaliaTec (Malia Group)
- Q-MATIC Group AB
North America Queue Management System Market Report Segmentation
By Mode
- Virtual Queuing
- Non-Virtual Queuing
By Application
- Customer Service
- Reporting & Analytics
- Appointment Management
- Query Handling
- Real-Time Monitoring
- In-Store Management
- Others
By Enterprise Size
- Large Enterprises
- SMEs
By Deployment Model
- On-Premise
- Cloud
By Offering
- Hardware
- Software
- Services
By Queue Type
- Structured Queue
- Unstructured Queue
- Kiosk Queue
- Mobile Queue
By Vertical
- BFSI
- Government & Public Sector
- Energy & Utilities
- Healthcare & Lifesciences
- Travel & Hospitality
- Education
- Retail
- IT & Telecom
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Table of Contents
Chapter 1.Market Scope & Methodology
- 1.1Market Definition
- 1.2Objectives
- 1.3Market Scope
- 1.4Segmentation
- 1.4.1North America Queue Management System Market, by Mode
- 1.4.2North America Queue Management System Market, by Application
- 1.4.3North America Queue Management System Market, by Enterprise Size
- 1.4.4North America Queue Management System Market, by Deployment Model
- 1.4.5North America Queue Management System Market, by Offering
- 1.4.6North America Queue Management System Market, by Queue Type
- 1.4.7North America Queue Management System Market, by Vertical
- 1.4.8North America Queue Management System Market, by Country
- 1.5Methodology for the research
Chapter 2.Market at a Glance
- 2.1Key Highlights
Chapter 3.Market Overview
- 3.1Introduction
- 3.1.1Overview
- 3.1.1.1Market Composition and Scenario
- 3.1.1Overview
- 3.2Key Factors Impacting the Market
- 3.2.1Market Drivers
- 3.2.2Market Opportunities
- 3.2.3Market Restraints
- 3.2.4Market Challenges
- 3.3Porter Five Forces Analysis
Chapter 4.Strategies Deployed in Queue Management System Market
Chapter 5.North America Queue Management System Market by Mode
- 5.1North America Virtual Queuing Market by Region
- 5.2North America Non-Virtual Queuing Market by Region
Chapter 6.North America Queue Management System Market by Application
- 6.1North America Customer Service Market by Country
- 6.2North America Reporting & Analytics Market by Country
- 6.3North America Appointment Management Market by Country
- 6.4North America Query Handling Market by Country
- 6.5North America Real-Time Monitoring Market by Country
- 6.6North America In-Store Management Market by Country
- 6.7North America Others Market by Country
Chapter 7.North America Queue Management System Market by Enterprise Size
- 7.1North America Large Enterprises Market by Region
- 7.2North America SMEs Market by Region
Chapter 8.North America Queue Management System Market by Deployment Model
- 8.1North America On-Premise Market by Country
- 8.2North America Cloud Market by Country
Chapter 9.North America Queue Management System Market by Offering
- 9.1North America Hardware Market by Country
- 9.2North America Software Market by Country
- 9.3North America Services Market by Country
Chapter 10.North America Queue Management System Market by Queue Type
- 10.1North America Structured Queue Market by Country
- 10.2North America Unstructured Queue Market by Country
- 10.3North America Kiosk Queue Market by Country
- 10.4North America Mobile Queue Market by Country
Chapter 11.North America Queue Management System Market by Vertical
- 11.1North America BFSI Market by Country
- 11.2North America Government & Public Sector Market by Country
- 11.3North America Energy & Utilities Market by Country
- 11.4North America Healthcare & Lifesciences Market by Country
- 11.5North America Travel & Hospitality Market by Country
- 11.6North America Education Market by Country
- 11.7North America Retail Market by Country
- 11.8North America IT & Telecom Market by Country
- 11.9North America Others Market by Country
Chapter 12.North America Queue Management System Market by Country
- 12.1US Queue Management System Market
- 12.1.1US Queue Management System Market by Mode
- 12.1.2US Queue Management System Market by Application
- 12.1.3US Queue Management System Market by Enterprise Size
- 12.1.4US Queue Management System Market by Deployment Model
- 12.1.5US Queue Management System Market by Offering
- 12.1.6US Queue Management System Market by Queue Type
- 12.1.7US Queue Management System Market by Vertical
- 12.2Canada Queue Management System Market
- 12.2.1Canada Queue Management System Market by Mode
- 12.2.2Canada Queue Management System Market by Application
- 12.2.3Canada Queue Management System Market by Enterprise Size
- 12.2.4Canada Queue Management System Market by Deployment Model
- 12.2.5Canada Queue Management System Market by Offering
- 12.2.6Canada Queue Management System Market by Queue Type
- 12.2.7Canada Queue Management System Market by Vertical
- 12.3Mexico Queue Management System Market
- 12.3.1Mexico Queue Management System Market by Mode
- 12.3.2Mexico Queue Management System Market by Application
- 12.3.3Mexico Queue Management System Market by Enterprise Size
- 12.3.4Mexico Queue Management System Market by Deployment Model
- 12.3.5Mexico Queue Management System Market by Offering
- 12.3.6Mexico Queue Management System Market by Queue Type
- 12.3.7Mexico Queue Management System Market by Vertical
- 12.4Rest of North America Queue Management System Market
- 12.4.1Rest of North America Queue Management System Market by Mode
- 12.4.2Rest of North America Queue Management System Market by Application
- 12.4.3Rest of North America Queue Management System Market by Enterprise Size
- 12.4.4Rest of North America Queue Management System Market by Deployment Model
- 12.4.5Rest of North America Queue Management System Market by Offering
- 12.4.6Rest of North America Queue Management System Market by Queue Type
- 12.4.7Rest of North America Queue Management System Market by Vertical
Chapter 13.Company Profiles
- 13.1Advantech Co., Ltd.
- 13.1.1Company Overview
- 13.1.2Financial Analysis
- 13.1.3Segmental and Regional Analysis
- 13.1.4Research & Development Expense
- 13.1.5Recent strategies and developments:
- 13.1.5.1Partnerships, Collaborations, and Agreements:
- 13.1.5.2Product Launches and Product Expansions:
- 13.1.6SWOT Analysis
- 13.2JRNI
- 13.2.1Company Overview
- 13.2.2Recent strategies and developments:
- 13.2.2.1Partnerships, Collaborations, and Agreements:
- 13.2.2.2Product Launches and Product Expansions:
- 13.2.3SWOT Analysis
- 13.3AKIS Technologies
- 13.3.1Company Overview
- 13.4Aurionpro Solutions Limited
- 13.4.1Company Overview
- 13.4.2Financial Analysis
- 13.4.3Regional Analysis
- 13.4.4Recent strategies and developments:
- 13.4.4.1Partnerships, Collaborations, and Agreements:
- 13.4.5SWOT Analysis
- 13.5Awebstar Technologies Pte Ltd
- 13.5.1Company Overview
- 13.5.2SWOT Analysis
- 13.6Lavi Industries
- 13.6.1Company Overview
- 13.6.2Recent strategies and developments:
- 13.6.2.1Product Launches and Product Expansions:
- 13.6.3SWOT Analysis
- 13.7QLess, Inc. (Palisades Growth Capital)
- 13.7.1Company Overview
- 13.7.2SWOT Analysis
- 13.8Qminder Limited
- 13.8.1Company Overview
- 13.8.2SWOT Analysis
- 13.9MaliaTec (Malia Group)
- 13.9.1Company Overview
- 13.10.Q-MATIC Group AB
- 13.10.1Company Overview
- 13.10.2Recent strategies and developments:
- 13.10.2.1Product Launches and Product Expansions:
LIST OF TABLES
- TABLE 1North America Queue Management System Market, 2020 - 2023, USD Million
- TABLE 2North America Queue Management System Market, 2024 - 2031, USD Million
- TABLE 3North America Queue Management System Market by Mode, 2020 - 2023, USD Million
- TABLE 4North America Queue Management System Market by Mode, 2024 - 2031, USD Million
- TABLE 5North America Virtual Queuing Market by Region, 2020 - 2023, USD Million
- TABLE 6North America Virtual Queuing Market by Region, 2024 - 2031, USD Million
- TABLE 7North America Non-Virtual Queuing Market by Region, 2020 - 2023, USD Million
- TABLE 8North America Non-Virtual Queuing Market by Region, 2024 - 2031, USD Million
- TABLE 9North America Queue Management System Market by Application, 2020 - 2023, USD Million
- TABLE 10North America Queue Management System Market by Application, 2024 - 2031, USD Million
- TABLE 11North America Customer Service Market by Country, 2020 - 2023, USD Million
- TABLE 12North America Customer Service Market by Country, 2024 - 2031, USD Million
- TABLE 13North America Reporting & Analytics Market by Country, 2020 - 2023, USD Million
- TABLE 14North America Reporting & Analytics Market by Country, 2024 - 2031, USD Million
- TABLE 15North America Appointment Management Market by Country, 2020 - 2023, USD Million
- TABLE 16North America Appointment Management Market by Country, 2024 - 2031, USD Million
- TABLE 17North America Query Handling Market by Country, 2020 - 2023, USD Million
- TABLE 18North America Query Handling Market by Country, 2024 - 2031, USD Million
- TABLE 19North America Real-Time Monitoring Market by Country, 2020 - 2023, USD Million
- TABLE 20North America Real-Time Monitoring Market by Country, 2024 - 2031, USD Million
- TABLE 21North America In-Store Management Market by Country, 2020 - 2023, USD Million
- TABLE 22North America In-Store Management Market by Country, 2024 - 2031, USD Million
- TABLE 23North America Others Market by Country, 2020 - 2023, USD Million
- TABLE 24North America Others Market by Country, 2024 - 2031, USD Million
- TABLE 25North America Queue Management System Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 26North America Queue Management System Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 27North America Large Enterprises Market by Region, 2020 - 2023, USD Million
- TABLE 28North America Large Enterprises Market by Region, 2024 - 2031, USD Million
- TABLE 29North America SMEs Market by Region, 2020 - 2023, USD Million
- TABLE 30North America SMEs Market by Region, 2024 - 2031, USD Million
- TABLE 31North America Queue Management System Market by Deployment Model, 2020 - 2023, USD Million
- TABLE 32North America Queue Management System Market by Deployment Model, 2024 - 2031, USD Million
- TABLE 33North America On-Premise Market by Country, 2020 - 2023, USD Million
- TABLE 34North America On-Premise Market by Country, 2024 - 2031, USD Million
- TABLE 35North America Cloud Market by Country, 2020 - 2023, USD Million
- TABLE 36North America Cloud Market by Country, 2024 - 2031, USD Million
- TABLE 37North America Queue Management System Market by Offering, 2020 - 2023, USD Million
- TABLE 38North America Queue Management System Market by Offering, 2024 - 2031, USD Million
- TABLE 39North America Hardware Market by Country, 2020 - 2023, USD Million
- TABLE 40North America Hardware Market by Country, 2024 - 2031, USD Million
- TABLE 41North America Software Market by Country, 2020 - 2023, USD Million
- TABLE 42North America Software Market by Country, 2024 - 2031, USD Million
- TABLE 43North America Services Market by Country, 2020 - 2023, USD Million
- TABLE 44North America Services Market by Country, 2024 - 2031, USD Million
- TABLE 45North America Queue Management System Market by Queue Type, 2020 - 2023, USD Million
- TABLE 46North America Queue Management System Market by Queue Type, 2024 - 2031, USD Million
- TABLE 47North America Structured Queue Market by Country, 2020 - 2023, USD Million
- TABLE 48North America Structured Queue Market by Country, 2024 - 2031, USD Million
- TABLE 49North America Unstructured Queue Market by Country, 2020 - 2023, USD Million
- TABLE 50North America Unstructured Queue Market by Country, 2024 - 2031, USD Million
- TABLE 51North America Kiosk Queue Market by Country, 2020 - 2023, USD Million
- TABLE 52North America Kiosk Queue Market by Country, 2024 - 2031, USD Million
- TABLE 53North America Mobile Queue Market by Country, 2020 - 2023, USD Million
- TABLE 54North America Mobile Queue Market by Country, 2024 - 2031, USD Million
- TABLE 55North America Queue Management System Market by Vertical, 2020 - 2023, USD Million
- TABLE 56North America Queue Management System Market by Vertical, 2024 - 2031, USD Million
- TABLE 57North America BFSI Market by Country, 2020 - 2023, USD Million
- TABLE 58North America BFSI Market by Country, 2024 - 2031, USD Million
- TABLE 59North America Government & Public Sector Market by Country, 2020 - 2023, USD Million
- TABLE 60North America Government & Public Sector Market by Country, 2024 - 2031, USD Million
- TABLE 61North America Energy & Utilities Market by Country, 2020 - 2023, USD Million
- TABLE 62North America Energy & Utilities Market by Country, 2024 - 2031, USD Million
- TABLE 63North America Healthcare & Lifesciences Market by Country, 2020 - 2023, USD Million
- TABLE 64North America Healthcare & Lifesciences Market by Country, 2024 - 2031, USD Million
- TABLE 65North America Travel & Hospitality Market by Country, 2020 - 2023, USD Million
- TABLE 66North America Travel & Hospitality Market by Country, 2024 - 2031, USD Million
- TABLE 67North America Education Market by Country, 2020 - 2023, USD Million
- TABLE 68North America Education Market by Country, 2024 - 2031, USD Million
- TABLE 69North America Retail Market by Country, 2020 - 2023, USD Million
- TABLE 70North America Retail Market by Country, 2024 - 2031, USD Million
- TABLE 71North America IT & Telecom Market by Country, 2020 - 2023, USD Million
- TABLE 72North America IT & Telecom Market by Country, 2024 - 2031, USD Million
- TABLE 73North America Others Market by Country, 2020 - 2023, USD Million
- TABLE 74North America Others Market by Country, 2024 - 2031, USD Million
- TABLE 75North America Queue Management System Market by Country, 2020 - 2023, USD Million
- TABLE 76North America Queue Management System Market by Country, 2024 - 2031, USD Million
- TABLE 77US Queue Management System Market, 2020 - 2023, USD Million
- TABLE 78US Queue Management System Market, 2024 - 2031, USD Million
- TABLE 79US Queue Management System Market by Mode, 2020 - 2023, USD Million
- TABLE 80US Queue Management System Market by Mode, 2024 - 2031, USD Million
- TABLE 81US Queue Management System Market by Application, 2020 - 2023, USD Million
- TABLE 82US Queue Management System Market by Application, 2024 - 2031, USD Million
- TABLE 83US Queue Management System Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 84US Queue Management System Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 85US Queue Management System Market by Deployment Model, 2020 - 2023, USD Million
- TABLE 86US Queue Management System Market by Deployment Model, 2024 - 2031, USD Million
- TABLE 87US Queue Management System Market by Offering, 2020 - 2023, USD Million
- TABLE 88US Queue Management System Market by Offering, 2024 - 2031, USD Million
- TABLE 89US Queue Management System Market by Queue Type, 2020 - 2023, USD Million
- TABLE 90US Queue Management System Market by Queue Type, 2024 - 2031, USD Million
- TABLE 91US Queue Management System Market by Vertical, 2020 - 2023, USD Million
- TABLE 92US Queue Management System Market by Vertical, 2024 - 2031, USD Million
- TABLE 93Canada Queue Management System Market, 2020 - 2023, USD Million
- TABLE 94Canada Queue Management System Market, 2024 - 2031, USD Million
- TABLE 95Canada Queue Management System Market by Mode, 2020 - 2023, USD Million
- TABLE 96Canada Queue Management System Market by Mode, 2024 - 2031, USD Million
- TABLE 97Canada Queue Management System Market by Application, 2020 - 2023, USD Million
- TABLE 98Canada Queue Management System Market by Application, 2024 - 2031, USD Million
- TABLE 99Canada Queue Management System Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 100Canada Queue Management System Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 101Canada Queue Management System Market by Deployment Model, 2020 - 2023, USD Million
- TABLE 102Canada Queue Management System Market by Deployment Model, 2024 - 2031, USD Million
- TABLE 103Canada Queue Management System Market by Offering, 2020 - 2023, USD Million
- TABLE 104Canada Queue Management System Market by Offering, 2024 - 2031, USD Million
- TABLE 105Canada Queue Management System Market by Queue Type, 2020 - 2023, USD Million
- TABLE 106Canada Queue Management System Market by Queue Type, 2024 - 2031, USD Million
- TABLE 107Canada Queue Management System Market by Vertical, 2020 - 2023, USD Million
- TABLE 108Canada Queue Management System Market by Vertical, 2024 - 2031, USD Million
- TABLE 109Mexico Queue Management System Market, 2020 - 2023, USD Million
- TABLE 110Mexico Queue Management System Market, 2024 - 2031, USD Million
- TABLE 111Mexico Queue Management System Market by Mode, 2020 - 2023, USD Million
- TABLE 112Mexico Queue Management System Market by Mode, 2024 - 2031, USD Million
- TABLE 113Mexico Queue Management System Market by Application, 2020 - 2023, USD Million
- TABLE 114Mexico Queue Management System Market by Application, 2024 - 2031, USD Million
- TABLE 115Mexico Queue Management System Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 116Mexico Queue Management System Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 117Mexico Queue Management System Market by Deployment Model, 2020 - 2023, USD Million
- TABLE 118Mexico Queue Management System Market by Deployment Model, 2024 - 2031, USD Million
- TABLE 119Mexico Queue Management System Market by Offering, 2020 - 2023, USD Million
- TABLE 120Mexico Queue Management System Market by Offering, 2024 - 2031, USD Million
- TABLE 121Mexico Queue Management System Market by Queue Type, 2020 - 2023, USD Million
- TABLE 122Mexico Queue Management System Market by Queue Type, 2024 - 2031, USD Million
- TABLE 123Mexico Queue Management System Market by Vertical, 2020 - 2023, USD Million
- TABLE 124Mexico Queue Management System Market by Vertical, 2024 - 2031, USD Million
- TABLE 125Rest of North America Queue Management System Market, 2020 - 2023, USD Million
- TABLE 126Rest of North America Queue Management System Market, 2024 - 2031, USD Million
- TABLE 127Rest of North America Queue Management System Market by Mode, 2020 - 2023, USD Million
- TABLE 128Rest of North America Queue Management System Market by Mode, 2024 - 2031, USD Million
- TABLE 129Rest of North America Queue Management System Market by Application, 2020 - 2023, USD Million
- TABLE 130Rest of North America Queue Management System Market by Application, 2024 - 2031, USD Million
- TABLE 131Rest of North America Queue Management System Market by Enterprise Size, 2020 - 2023, USD Million
- TABLE 132Rest of North America Queue Management System Market by Enterprise Size, 2024 - 2031, USD Million
- TABLE 133Rest of North America Queue Management System Market by Deployment Model, 2020 - 2023, USD Million
- TABLE 134Rest of North America Queue Management System Market by Deployment Model, 2024 - 2031, USD Million
- TABLE 135Rest of North America Queue Management System Market by Offering, 2020 - 2023, USD Million
- TABLE 136Rest of North America Queue Management System Market by Offering, 2024 - 2031, USD Million
- TABLE 137Rest of North America Queue Management System Market by Queue Type, 2020 - 2023, USD Million
- TABLE 138Rest of North America Queue Management System Market by Queue Type, 2024 - 2031, USD Million
- TABLE 139Rest of North America Queue Management System Market by Vertical, 2020 - 2023, USD Million
- TABLE 140Rest of North America Queue Management System Market by Vertical, 2024 - 2031, USD Million
- TABLE 141Key Information - Advantech Co., Ltd.
- TABLE 142Key Information - JRNI
- TABLE 143Key Information - AKIS Technologies
- TABLE 144Key Information - Aurionpro Solutions Limited
- TABLE 145Key Information - Awebstar Technologies Pte Ltd
- TABLE 146Key Information - Lavi Industries
- TABLE 147Key Information - QLess, Inc.
- TABLE 148Key Information - Qminder Limited
- TABLE 149Key Information - MaliaTec
- TABLE 150Key Information - Q-MATIC Group AB
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