Cloud-Based Contact Center Market Report: Trends, Forecast and Competitive Analysis to 2030

Cloud-Based Contact Center Trends and Forecast

The future of the global cloud-based contact center market looks promising with opportunities in the BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences markets. The global cloud-based contact center market is expected to reach an estimated $53.5 billion by 2030 with a CAGR of 18.0% from 2024 to 2030. The major drivers for this market are growing interest in cloud-based solutions and faster cloud contact center deployment and lower capital costs.

A more than 150-page report is developed to help in your business decisions.

Cloud-Based Contact Center by Segment

The study includes a forecast for the global cloud-based contact center by component, deployment mode, end use industry, technology, and region.

Cloud-Based Contact Center Market by Component [Shipment Analysis by Value from 2018 to 2030]:

• Solutions
• Services

Cloud-Based Contact Center Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

• Public
• Private Cloud

Cloud-Based Contact Center Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:

• BFSI
• Telecommunications
• IT and Ites
• Government and Public Sector
• Retail and Consumer Goods
• Manufacturing
• Energy and Utilities
• Media and Entertainment
• Healthcare and Life Sciences
• Others

Cloud-Based Contact Center Market by Region [Shipment Analysis by Value from 2018 to 2030]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

List of Cloud-Based Contact Center Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies cloud-based contact center companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the cloud-based contact center companies profiled in this report include-

• NICE
• Genesys
• Five9
• Vonage
• Talkdesk
• 8X8
• Cisco
• Avaya
• Serenova
• Content Guru

Cloud-Based Contact Center Market Insights

Lucintel forecasts that services is expected to witness highest growth over the forecast period.

Within this market, BFSI will remain the largest segment .

APAC is expected to witness highest growth over the forecast period.

Features of the Global Cloud-Based Contact Center Market

Market Size Estimates: Cloud-based contact center market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Cloud-based contact center market size by component, deployment mode, end use industry, and region in terms of value ($B).

Regional Analysis: Cloud-based contact center market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different component, deployment mode, end use industry, and regions for the cloud-based contact center market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the cloud-based contact center market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the cloud-based contact center market size?

Answer: The global cloud-based contact center market is expected to reach an estimated $53.5 billion by 2030.

Q.2 What is the growth forecast for cloud-based contact center market?

Answer: The global cloud-based contact center market is expected to grow with a cagr of 18.0% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the cloud-based contact center market?

Answer: The major drivers for this market are growing interest in cloud-based solutions and faster cloud contact center deployment and lower capital costs.

Q4. What are the major segments for cloud-based contact center market?

Answer: The future of the cloud-based contact center market looks promising with opportunities in the BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences market.

Q5. Who are the key cloud-based contact center market companies?

Answer: Some of the key cloud-based contact center companies are as follows.

• NICE
• Genesys
• Five9
• Vonage
• Talkdesk
• 8x8
• Cisco
• Avaya
• Serenova
• Content Guru

Q6. Which cloud-based contact center market segment will be the largest in future?

Answer: Lucintel forecasts that services is expected to witness highest growth over the forecast period.

Q7. In cloud-based contact center market, which region is expected to be the largest in next 5 years?

Answer: APAC is expected to witness highest growth over the forecast period.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the cloud-based contact center market by component (solutions and services), deployment mode (public and private cloud), end use industry (BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?