Pet Product Retail and Internet Shopping Trends, 6th Edition

Omnichannel Competition Is Transforming the Pet Industry

Brick-and-mortar pet stores remain the foundation of the retail pet market, projected to generate $59.33 billion in sales by 2025. However, their market share continues to decline - down to 59% in 2025 from 76% in 2019. In contrast, e-commerce sales of pet products have surged, capturing 41% of the retail market as consumers increasingly turn to online shopping for convenience and competitive pricing.

This omnichannel-or "omnimarket"-environment is blurring traditional lines between products and services, retailers and veterinary providers, and online and in-store experiences. Major players are integrating across categories to deliver one-stop pet care solutions, creating challenges for smaller, independent operators who struggle to match the scale and convenience of large retail chains.

Retail + Veterinary Services: A Powerful Growth Strategy

The growing "retailization" of veterinary and pet care services, including grooming, telemedicine, and prescription sales, represents a major competitive shift. Leading veterinary chains and corporate networks are expanding through acquisitions of regional practices and investments from private equity firms seeking strong cash flow opportunities.

As a result, the lines between corporate and local models and traditional and alternative vet care are increasingly blurred. Retailers now rely on pet services to drive traffic and loyalty, while veterinary providers depend on retail partnerships for growth. This integration also reflects a broader consumer shift toward convenience and digital-first pet care, especially among younger pet owners who are less reliant on veterinarians as their sole source of pet health information.

The Subscription Economy Redefines Pet Purchasing

Packaged Facts' September 2025 consumer survey finds that 27% of adults subscribe to regular deliveries of household goods, groceries, or pet food-figures significantly higher among Gen Z, Millennials, and Gen X. The rise of the subscription economy has transformed the pet industry from a "products versus services" model to one centered on subscription-based product-service bundles.

For consumers, subscriptions offer value, convenience, and consistent pricing. For businesses, they deliver predictable revenue streams, customer retention, and rich behavioral data that power personalized marketing. The result: a stronger connection between pet brands and pet parents in an increasingly digital marketplace.

Comprehensive Market Analysis for 2025 and Beyond

Pet Product Retail and Internet Shopping Trends, 6th Edition delivers an in-depth, data-driven analysis of U.S. pet retail sales and shopping behavior, focusing on dog and cat products across key channels-e-commerce, mass merchandisers, supermarkets, pet specialty stores, and veterinary outlets.

This fully updated 6th Edition includes:

Retail sales breakouts for 2019-2024 with forecasts through 2029

Market share data for e-commerce vs. in-store and pet specialty vs. other channels

Consumer insights on shopping patterns, psychographics, and demographics

Competitive analysis of major retailers including Amazon, Chewy, Walmart, PetSmart, and Petco

Detailed trends for pet food, flea and tick control, and non-food pet supplies

Data on veterinary service usage, annual spending, and provider preferences

Examination of the "new normal" in omnichannel retail and digital engagement

Supported by exclusive findings from Packaged Facts' 2025 Pet Owner Survey, this report is an indispensable resource for anyone tracking pet market growth, retail innovation, and competitive strategy in the evolving omnichannel landscape.